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Vtech Three Handset Connect to CELL™ Answering System with Caller ID Use - Page 103

Troubleshooting, I cannot connect my headset with the telephone base.

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Appendix Troubleshooting If you have difficulty with your telephone, please try the suggestions below. For customer service, visit our website at www.vtechphones.com or call 1 (800) 595-9511. In Canada, go to www.vtechcanada.com or call 1 (800) 267-7377. I cannot add my cell phone to the telephone base. • Make sure you have cellular coverage. • Make sure your cell phone is compatible with your DS6421. Check the Bluetooth compatibility list at www.vtechphones.com. • Make sure the Bluetooth function of your cell phone is turned on. See the user's manual of your cell phone for more information. • Remove VTech DS6421 from your cell phone's handsfree device history list (see the user's manual of your cell phone for more information). • Carefully follow the pairing instructions on page 17 and make sure that your cell phone is not connected to any other Bluetooth device. • Turn off your cell phone, then turn it on again. • Reset the telephone base. Unplug the unit's electrical power. Wait for approximately 15 seconds, then plug it back in. Repeat the above suggestions. I cannot add my headset to the telephone base. • Make sure that your Bluetooth headset is in discoverable mode when pairing with the telephone base. See the user's manual of your headset for more information on how to set your headset to discoverable mode. • Carefully follow the pairing instructions on page 19 and make sure that your headset is not connected to any other Bluetooth device. • Reset the telephone base. Unplug the unit's electrical power. Wait for approximately 15 seconds, then plug it back in. Repeat the above suggestions. I cannot connect my cell phone with the telephone base. • Make sure that the Bluetooth function of your cell phone is turned on. See the user's manual of your cell phone for more information. • Make sure that your Bluetooth cell phone is not connected to any other Bluetooth device. • Turn off your cell phone, then turn it on again. • Make sure that your cell phone is connected and active on the device list. • For some cell phones, you must authorize VTech DS6421 device in your cell phone's Bluetooth feature. See the user's manual of your cell phone for more information. • Manually connect your cell phone to VTech DS6421. Refer to the user's manual of your cell phone for more information. I cannot connect my headset with the telephone base. • Make sure that your Bluetooth headset is not connected to any other Bluetooth device. • Make sure that your headset is connected and active on the device list. 98

Section	Page
Getting started	6
Parts checklist	6
Installation	7
Telephone base and charger installation	8
Battery installation	9
Battery charging	10
Installation options	11
Tabletop to wall mount installation	11
Wall mount to tabletop installation	12
Handset layout	13
Telephone base layout	16
Handset main menu	18
Bluetooth	20
Introducing Bluetooth	20
Glossary of terms	21
Bluetooth setup	22
Add a cell phone	22
Add a headset	24
Auto connection	25
Connecting devices	26
Review the device list	26
Connect/Disconnect an active device	26
Remove a device	27
Rename a device	28
Replace an active device	29
Bluetooth connection from idle mode	29
Download directory	30
Interruption to directory download	32
View the directory download information	32
Change PIN	33
Telephone settings	34
Handset settings	34
Ringers	34
Ringer volume	34
Ringer tone	35
Set date and time	36
Settings	37
LCD language	37
Display alerts	38
CID time synchronization	41
Rename handsets	41
Key tone	42
Dial mode	42
Voice announce caller ID	43
Website	43
Home area code	44
Cell area code	45
Telephone base settings	46
Answering system settings	46
Telephone operation	47
Make, answer or end a home call	47
Call waiting on the home line	48
Make, answer or end a cell call	49
Call waiting on the cell line	49
Answer a cell call while on a home call	50
Cell phone voicemail	50
Answer a home call while on a cell call	50
Conference home and cell calls	51
Using the home and cell lines together	51
Handset speakerphone	52
Volume control	52
Silence the ringer	52
Mute	52
Temporary tone dialing	53
Hold	53
Handset locator	53
Equalizer	54
Transfer a call	54
Chain dialing	55
Redial list	56
Review the redial list	56
Dial a redial entry	56
Save a redial entry to the directory	57
Delete a redial entry	57
Multiple handset use	58
Share an outside call	58
Intercom	58
Answer an incoming call during an intercom call	59
Transfer a call using intercom	60
Push-to-talk (PTT)	61
PTT on/off	61
PTT to a single handset	62
PTT to all handsets	63
Answer a PTT call	64
Change a one-to-one PTT to intercom call	64
End a PTT call	65
Answer an incoming call during a PTT call	65
Make an outgoing call during a PTT call	65
Directory	66
About the directory	66
Create a new entry in the home directory	67
Review the directory	68
3-character alphabetical search	68
Dial a directory entry	69
Edit a directory entry	69
Edit the type of a directory entry	70
Delete a directory entry	70
Remove a downloaded directory	70
Speed dial	71
Assign a speed dial slot	71
Reassign a speed dial slot	71
Dial a speed dial entry	71
Delete a speed dial entry	72
Caller ID	73
About caller ID	73
Information about caller ID with call waiting	73
Caller ID history	74
Memory match	74
Review the caller ID log	75
View dialing options	76
Dial a caller ID log entry	76
Save a caller ID log entry to the directory	77
Delete from the caller ID log	78
Caller ID log display screen messages	78
Answering system settings	79
Answer on/off	79
Announcement	80
Play your announcement	80
Record your own announcement	80
Delete your announcement	81
Answering system setup	82
Call screening	82
Number of rings	83
Remote access code	84
Message alert tone	85
Recording time	85
Answering system operation	86
Answering system and voicemail indicators	86
Using the answering system and voicemail together	86
Message capacity	87
Voice prompts	87
Call screening	87
Call intercept	87
Temporarily turning off the message alert tone	88
Message playback	88
Delete all old messages	90
Record and play memos	90
Message window displays	91
Remote access	92
Appendix	93
Display screen messages	93
Handset and telephone base indicators	98
Battery	100
Expand your telephone system	101
Add and register a handset	101
Deregister handsets	102
Troubleshooting	103
Important safety instructions	113
Precautions for users of implanted cardiac pacemakers	114
Operating range	114
Maintenance	114
About cordless telephones	115
The RBRC® seal	115
Limited warranty	116
FCC, ACTA and IC regulations	118
Technical specifications	120

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Appendix

If you have difﬁculty with your telephone, please try the suggestions below.

For customer service, visit our website at www.vtechphones.com or call

1 (800) 595-9511. In Canada, go to www.vtechcanada.com or call

1 (800) 267-7377.

I cannot add my cell phone to the telephone base.

Make sure you have cellular coverage.

Make sure your cell phone is compatible with your

DS6421

. Check the Bluetooth

compatibility list at www.vtechphones.com.

Make sure the Bluetooth function of your cell phone is turned on. See the user’s

manual of your cell phone for more information.

Remove

VTech DS6421

from your cell phone’s handsfree device history list (see

the user’s manual of your cell phone for more information).

Carefully follow the pairing instructions on page 17 and make sure that your cell

phone is not connected to any other Bluetooth device.

Turn off your cell phone, then turn it on again.

Reset the telephone base. Unplug the unit’s electrical power. Wait for

approximately 15 seconds, then plug it back in. Repeat the above suggestions.

I cannot add my headset to the telephone base.

Make sure that your Bluetooth headset is in discoverable mode when pairing with

the telephone base. See the user’s manual of your headset for more information

on how to set your headset to discoverable mode.

Carefully follow the pairing instructions on page 19 and make sure that your

headset is not connected to any other Bluetooth device.

Reset the telephone base. Unplug the unit’s electrical power. Wait for

approximately 15 seconds, then plug it back in. Repeat the above suggestions.

I cannot connect my cell phone with the telephone base.

Make sure that the Bluetooth function of your cell phone is turned on. See the

user’s manual of your cell phone for more information.

Make sure that your Bluetooth cell phone is not connected to any other

Bluetooth device.

Turn off your cell phone, then turn it on again.

Make sure that your cell phone is connected and active on the device list.

For some cell phones, you must authorize

VTech DS6421

device in your cell

phone’s Bluetooth feature. See the user’s manual of your cell phone for

more information.

Manually connect your cell phone to

VTech DS6421

. Refer to the user’s manual of

your cell phone for more information.

I cannot connect my headset with the telephone base.

Make sure that your Bluetooth headset is not connected to any other

Bluetooth device.

Make sure that your headset is connected and active on the device list.

•

Troubleshooting