Zenith H20H52DT Operating Guide - Page 50

Troubleshooting Some quick and easy tips to resolving problems. SYMPTOM POSSIBLE SOLUTIONS Snowy picture and unclear sound. • Check the antenna connection or location. • Check the cable input. • Check to see if the TV/ VCR button on the VCR has the TV selected. Multiple images or 'ghost shadows'. • Check the antenna direction and/or location. • Check the cable input. • Make sure the wire from the antenna to the TV is properly connected. Interference: Sharp lines across the screen and lousy sound. The following may cause image problems or distortion: Electrical appliances, powerful lights, cars, trucks; computers or portable phones; medical equipment. • If possible increase the distance between the TV and the offending appliance. Or shut one of them off. Normal picture but no sound. • Check volume levels. • Make sure the TV sound is not Muted. • Try another channel. The problem may be the broadcast, not the TV. • Is TV SPKR selected on TV back connections panel? • Is PILLOW SPKR selected on TV back connections panel but no pillow speaker connected? • Is the wire for the pillow speaker properly installed? No picture and unclear sound. • Make sure output channels on all A/V equipment are on the same channel (3 or 4). • Check that all connections are tight. No picture and no sound. • Is the AC power cord plugged in? • Check that the AC power outlet works. (Test it by plugging in another device or try another power outlet.) • Make sure the brightness and sound controls are set properly. • Try another channel. The problem may be with the broadcast. No color, but the sound is O.K. • Is the program's picture in black and white? • Check the color control in the Video menu. • Try another channel. The problem may be with the broadcast. Picture has a big black box • The CC (closed caption) option may be in Text mode. Select Caption On it, but the sound is O.K. 1, or OFF in the Captions/Text menu. Remote control doesn't work. • Make sure the batteries are fresh and installed properly. Menu options can't be • Try unplugging the TV power cord for a few minutes, then plugging it Changed or selected. back in. No XDS Information. • XDS data may be provided by the broadcasting station. Not all programs will have this information. Page 50