ZyXEL NBG-460N User Guide - Page 293
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Chapter 26 Troubleshooting 1 The default password is 1234. 2 If this does not work, you have to reset the device to its factory defaults. See Section 26.4 on page 296. I cannot see or access the Login screen in the Web Configurator. 1 Make sure you are using the correct IP address. • The default IP address is 192.168.1.1. • If you changed the IP address (Section 7.3 on page 102), use the new IP address. • If you changed the IP address and have forgotten it, see the troubleshooting suggestions for I don't know the IP address of my NBG-460N. 2 Check the hardware connections, and make sure the LEDs are behaving as expected. See the Quick Start Guide. 3 Make sure your Internet browser does not block pop-up windows and has JavaScripts and Java enabled. See Appendix A on page 307. 4 Make sure your computer is in the same subnet as the NBG-460N. (If you know that there are routers between your computer and the NBG-460N, skip this step.) • If there is a DHCP server on your network, make sure your computer is using a dynamic IP address. See Section 7.3 on page 102. • If there is no DHCP server on your network, make sure your computer's IP address is in the same subnet as the NBG-460N. See Section 7.3 on page 102. 5 Reset the device to its factory defaults, and try to access the NBG-460N with the default IP address. See Section 7.3 on page 102. 6 If the problem continues, contact the network administrator or vendor, or try one of the advanced suggestions. Advanced Suggestions • Try to access the NBG-460N using another service, such as Telnet. If you can access the NBG-460N, check the remote management settings and firewall rules to find out why the NBG-460N does not respond to HTTP. • If your computer is connected to the WAN port or is connected wirelessly, use a computer that is connected to a LAN/ETHERNET port. NBG-460N User's Guide 293