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1993 Chevrolet S10 Pickup Owner's Manual - Page 336

1993 Chevrolet S10 Pickup Manual

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Customer Assistance Information Customer Satisfaction Procedure Your satisfaction and goodwill are important to your dealer and Chevrolet. Normally,anyconcernwiththesalestransactionortheoperationofyour vehiclewillberesolvedbyyourdealer'sSalesorServiceDepartments. Sometimes,however,despitethebestintentions of allconcerned, to your misunderstandingscanoccur. If yourconcernhasnotbeenresolved satisfaction,thefollowingstepsshouldbetaken: STEP ONE -Discussyourconcernwithamemberofdealership If the management.Complaintscanoftenbequicklyresolvedatthatlevel. matterhasalreadybeenreviewedwiththeSales,Service,orPartsManager, contact the owner of the dealership or the General Manager. STEP TWO -If after contacting a memberof DealershipManagement, it appears your concern cannot be resolved,by the dealership without fuhher help, contact Chevrolet's Customer Assistance Center by calling 1-800-222-1020.InCanada,contactthe GMofCanadaCustomerAssistance Center in Oshawa by calling1-800-263-3777(English)or1-800-263-7854 (French). U. S. VirginIslands,call In Mexico,call(525)254-3777.InPuertoRicoor 1-809-763-1315.Inallotheroverseaslocations,contact GM International ExportSalesinCanada by calling 1-416-644-4112. For promptassistance,pleasehavethefollowinginformationavailable theCustomerAssistanceRepresentative: Your name, address, telephone number Vehicle IdentificationNumber(This is available from thevehicle registration or title, or the plate attached to the left top of the instrument panelandvisiblethroughthewindshield.) Dealership name location and Vehicledeliverydateandpresentmileage Nature concern of We encourageyou to call the toll-free numberlistedpreviously in order to giveyourinquirypromptattention.However, if youwishtowriteChevrolet, writeto:ChevroletMotorDivision,ChevroletCustomerAssistanceCenter, P.O. Box 7047, Troy,MI48007-7047. U.S. whichcanassist A listing of allChevroletofficesandofficesoutsidethe youcanalsobefoundinthewarrantybooklet.Theseservicesarenot available in Canada. to give 8-2

Section	Page
Table of Contents	7
How to Use This Manual	9
Seats & Safety Belts	15
Seats and Seat Controls	16
Head Restraints	21
Safety Belts: They're For Everyone	21
Why Safety Belts Work	23
Questions Many People Ask About Safety Belts	26
How to Wear Safety Belts Properly	28
Adults	28
Driver Position	28
Lap-Shoulder Belt	29
Safety Belt Use During Pregnancy	34
Right Front Passenger Position	35
Center Passenger Position	35
Lap Belt	36
Rear Seat Passenger Position	37
Children	38
Smaller Children and Babies	38
Child Restraints	40
Larger Children	46
Safety Belt Extender	49
Checking Your Restraint Systems	49
Replacing Safety Belts After a Crash	49
Features & Controls	53
Keys	55
Your Doors and How They Work	57
Side Doors	57
Door Locks	58
Theft	60
New Vehicle "Break-In"	61
Ignition Switch	61
Starting Your Engine	63
Driving Through Deep Standing Water	66
Automatic Transmission	68
Five-Speed Manual Transmission	71
Locking Rear Axle	73
Parking Brake	73
Parking Over Things That Burn	77
Engine Exhaust	78
Running Your Engine While You’re Parked	78
Four-Wheel Drive	79
Manual Transfer Case	80
Electronic Transfer Case	81
Windows	83
Tailgate	85
Horn	85
Tilt Wheel	86
Turn Signal/Multifunction Lever	87
Turn Signal and Lane Change Indicator	88
Headlight High-Low Beam	90
Windshield Wipers	90
Windshield Washer	92
Cruise Control	93
Lights	98
Mirrors	102
Accessory Power Outlet	105
Cigarette Lighter/Ashtray	106
Storage Compartments	107
Instrument Cluster	114
Warning Lights, Gages and Indicators	117
Trailer Wiring Harness	127
Comfort Controls & Audio Systems	129
Comfort Controls	131
Flow-Through Ventilation System	131
Heating System	133
Heating/Air Conditioning System	134
Engine Block Heater	135
Audio Systems	135
FM Stereo	136
AM	136
AM Stereo	136
How to Operate Your ETR AM Radio	137
How to Operate Your ETR AM-FM Stereo Audio System	139
How to Operate Your ETR AM-FM Stereo Audio Cassette System	141
How to Operate Your ETR AM-FM Stereo Audio Cassette System With Equalizer	144
Care of Your Cassette Tape Player	147
How to Operate Your ETR AM-FM Stereo Audio Compact Disc (CD) System	148
Care of Your Compact Disc	153
Fixed Mast Antenna	154
Your Driving and the Road	155
Road Signs	156
Defensive Driving	162
Drunken Driving	163
Control of a Vehicle	166
Braking	166
Steering Tips	172
Steering in Emergencies	172
Passing	174
Loss of Control	176
Off-Road Driving With Your Four-Wheel Drive Vehicle	177
Driving at Night	188
Driving in the Rain	191
Driving in Fog, Mist and Haze	193
City Driving	195
Freeway Driving	196
Driving a Long Distance	198
Hill and Mountain Roads	200
Parking on Hills	202
Winter Driving	205
Recreational Vehicle Towing (Four-Wheel Drive Only)	208
Towing a Trailer	210
Problems on the Road	217
Hazard Warning Flashers	218
Other Warning Devices	219
Jump Starting	219
Towing Your Vehicle	223
Engine Overheating	225
If a Tire Goes Flat	231
Changing a Flat Tire	232
Compact Spare Tire	244
If You’re Stuck: In Sand, Mud, Ice or Snow	246
Service & Appearance Care	249
Service	251
Fuel	252
Checking Things Under the Hood	255
Engine Oil	257
Air Cleaner	262
Automatic Transmission Fluid	264
Manual Transmission Fluid	267
Hydraulic Clutch	268
Rear Axle	269
Transfer Case	269
Front Axle	270
Engine Coolant	271
Power Steering Fluid	275
Windshield Washer Fluid	276
Brake Master Cylinder	277
Replacing Brake System Parts	278
Battery	279
Vehicle Storage	279
Bulb Replacement	279
Other Maintenance Items	282
Loading Your Vehicle	286
Tires	291
Appearance Care	298
Vehicle Identification Number (VIN)	305
Service Parts Identification Label	307
Fuses and Circuit Breakers	307
Capacities and Specifications Charts	309
Scheduled Maintenance Services	317
A Word About Maintenance	318
Your Vehicle and the Environment	318
Scheduled Maintenance Services	319
Selecting The Proper Maintenance Schedule	319
Maintenance Schedule I	321
Maintenance Schedule II	323
Explanation of Scheduled Maintenance Services	324
Owner Checks and Services	327
At Least Once a Month	327
At Least Once a Year	327
Periodic Maintenance Inspections	329
Recommended Fluids & Lubricants	330
Maintenance Record	332
Service Station Checks	333
Customer Assistance Information	335
Customer Satisfaction Procedure	336
Customer Assistance for Hearing/Speech Impaired	337
GM Participation in Better Business Bureau Mediation/Arbitration Program	337
Reporting Safety Defects	338
Roadside Assistance	339
Service Publications	340

Match case Limit results 1 per page

Customer Assistance Information

Customer Satisfaction Procedure

Your

satisfaction and goodwill are

important to your dealer and Chevrolet.

Normally, any concern with the sales transaction or the operation of your

vehicle will be resolved by your dealer's Sales or Service Departments.

Sometimes, however, despite

the best

intentions

of all concerned,

misunderstandingscanoccur.

your concern has not been resolved

to your

satisfaction,thefollowingstepsshouldbetaken:

STEP

ONE

-Discuss your concern with a member of dealership

management. Complaints can often be quickly resolved at

that

level.

the

matter has already been reviewed with

the Sales, Service, or Parts Manager,

contact the owner

the dealership or the General Manager.

STEP

TWO

-If

after contacting a

member of

Dealership Management, it

appears your concern cannot be

resolved, by the dealership without fuhher

help, contact Chevrolet's Customer Assistance Center by calling

1-800-222-1020.InCanada,contactthe

GM of Canada Customer Assistance

Center in Oshawa by calling 1-800-263-3777 (English) or 1-800-263-7854

(French).

In Mexico, call (525) 254-3777.

In Puerto Rico or

Virgin

Islands, call

1-809-763-1 315. In all other overseas

locations, contact

GM International

Export Sales

in Canada

by calling 1-416-644-4112.

For promptassistance,pleasehavethefollowinginformationavailable

to give

the Customer Assistance Representative:

Your

name,

address,

telephone

number

Vehicle

Identification Number (This

is available from the vehicle

registration or title, or the plate attached

to the

left top

of the

instrument

panel and visible through the windshield.)

Dealership

name

and

location

Vehicle delivery date and present mileage

Nature

concern

We encourage you to call the toll-free number

listed previously

in order to

giveyourinquirypromptattention.However,

you wish

to write Chevrolet,

write

to: Chevrolet Motor Division, Chevrolet Customer Assistance Center,

P.O.

Box

7047,

Troy, MI 48007-7047.

A listing of allChevroletofficesandofficesoutsidethe

U.S.

which can assist

you can also be

found

the warranty booklet. These services are not

available in Canada.

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