1993 Chevrolet S10 Pickup Owner's Manual - Page 337

1993 Chevrolet S10 Pickup Manual

Page 337 highlights

WhencontactingChevrolet,pleaserememberthatyourconcernwilllikelybe resolvedinthedealership,usingthedealership'sfacilities,equipmentand personnel.That is whywesuggestyoufollowStepOne first if youhavea concern. Customer Assistance for the Hearing or Speech Impaired (TDD) To assistownerswhohavehearingdifficulties,Chevrolet has installedspecial TDD(TelecommunicationsDevicesfortheDeaf)equipmentatitsCustomer AssistanceCenter.Anyhearingorspeechimpairedcustomerwhohasaccess toaTDDorconventionalteletypewriter(TTY)cancommunicatewithChevrolet bydialing: In the United States ...1-800-TDD-CHEV 1-800-263-3830 In Canada... GM Participation in Better Business Bureau Mediation/Arbitration Program" *Thisprogrammaynotbeavailable in allstates,dependingonstate Canadianownersrefer to yourwarrantybooklet. law. General Motors reserves the right to change eligibility limitations. and/or to discontinueitsparticipation in thisprogram. OurexperiencehasshownthattheCustomerSatisfactionProcedure describedearlier in thissectionhasbeenverysuccessfulinachieving customersatisfaction.However, if youhavenotbeensubstantiallysatisfied, Chevroletwantsyoutobeaware ofGM'svoluntaryparticipationina no-chargemediationlarbitrationprogramcalledBBB AUTOLINE.Thisprogram isadministeredbytheCouncil of BetterBusinessBureausthroughlocal BetterBusinessBureaus.Theprogramcanresolveindividualdisputes involvingvehiclerepairsandtheinterpretation ofyourNewVehicle Limited Warranty. We preferthatyounotresorttoBBB AUTOLINE untilafterafinaldecision ismadeundertheCustomerSatisfactionProcedure.However,youmayfilea claimatanytimebycontactingyourlocalBetterBusinessBureau(BBB)at thefollowing toll-free number:1-800-955-5100.Forfurtherinformationabout also write to:BBBAUTOHOTLINE, Council of Better filingaclaim,youmay 800, Arlington,Virginia BusinessBureaus,4200WilsonBoulevard,Suite 22203. 8-3

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When contacting Chevrolet, please remember
that your concern will
likely be
resolvedinthedealership,usingthedealership'sfacilities,equipmentand
personnel. That
is why we suggest you
follow Step One
first
if
you have a
concern.
Customer Assistance
for
the Hearing
or
Speech Impaired
(TDD)
To
assist owners who have hearing difficulties, Chevrolet
has
installedspecial
TDD (Telecommunications Devices for the Deaf) equipment at
its Customer
Assistance Center. Any hearing or speech
impaired customer who has access
toaTDDorconventionalteletypewriter(TTY)cancommunicatewithChevrolet
bydialing:
In the
United
States
.....................................................................
1
-800-TDD-CHEV
In
Canada
..........................................................................................
1-800-263-3830
GM
Participation
in
Better Business
Bureau Mediation/Arbitration Program"
*This program may not be available
in all states, depending on state
law.
Canadian owners refer
to your warranty booklet.
General Motors reserves the right
to
change eligibility
limitations. and/or to
discontinue
its participation
in this program.
OurexperiencehasshownthattheCustomerSatisfactionProcedure
described earlier
in this section has been very successful
in achieving
customer satisfaction. However,
if
you have not been substantially satisfied,
Chevroletwantsyoutobeaware
ofGM'svoluntaryparticipationina
no-charge mediationlarbitration program called BBB
AUTO LINE. This program
isadministeredbytheCouncil
of
Better Business Bureaus
through
local
Better Business Bureaus. The program can resolve
individual disputes
involvingvehiclerepairsandtheinterpretation
of your New Vehicle
Limited
Warranty.
We
prefer that you not resort to BBB
AUTO LINE
untilafterafinaldecision
is made under
the Customer Satisfaction Procedure. However, you may
file a
claim at any
time by contacting your
local Better Business Bureau (BBB) at
the
following
toll-free number: 1-800-955-5100. For
further
information about
filingaclaim,youmay
also
write to: BBB AUTO HOTLINE,
Council of Better
Business Bureaus, 4200 Wilson Boulevard, Suite
800,
Arlington, Virginia
22203.
8-3