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1994 Chevrolet Suburban Owner's Manual - Page 365

1994 Chevrolet Suburban Manual

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Customer Satisfaction Procedure Your satisfaction and goodwill areimportant to your dealer and Chevrolet. Normally, any concern with the sales transaction or the operation of your vehicle will be resolved by your dealer's Sales or Service Departments. Sometimes, however, despite the best intentions of all concerned, misunderstandings canoccur. If your concern has not been resolved to your satisfaction, the following steps should be taken: STEP ONE - Discuss your concern with a member of dealership management. Normally, concerns can often be quickly resolved at that level If the matter has already been reviewed with the Sales, Service, or Parts Manager, contact the owner of the dealership or the General Manager. STEP TWO - If after contacting a member of dealership management, it appears your concern cannot be resolved by the dealership without further help, contact the Chevrolet Customer Assistance Center by calling 1-800-222-1020. In Canada, contactGM of Canada CustomerAssistance Center in Oshawa by calling 1-800-263-3777 (English) or 1-800-263-7854 (French). In Mexico, call (525) 254-3777. In Puerto Rico or U.S. Virgin Islands, call 1-809-763-13 15. In all other overseas locations, contact GM North American Export Salesin Canada by calling 1 4 16-644-4 1 12. As of October 4, 1993, call 1-905-6444 1 12. For prompt assistance, please have the following information available to give the Customer Assistance Representative: 0 Your name, address, home and business telephone number Vehicle Identification Number (This is available from the vehicle registration or title, or the plate at the left top of the instrument panel and visible through the windshield.) Dealership name and location Vehicle delivery date and present mileage 0 Nature of concern We encourage you to call the toll free number listed previously in order to give your inquiry prompt attention. However, if you wish to write Chevrolet, write to: Chevrolet Motor Division Chevrolet CustomerAssistance Center P. 0. Box 7047 Troy, MI 48007-7047 Refer to your Warranty and Owner Assistance Information booklet for addresses of Canadian and GM overseas offices. 8-2

Section	Page
Table of Contents	5
Section 1 - Seats and Safety Restraints	12
Seats and Seat Controls	13
Front Seats	13
Head Restraints	16
Rear Seats	18
Safety Belts: They're For Everyone	24
Why Safety Belts Work	25
Questions Many People Ask About Safety Belts	28
How To Wear Safety Belts Properly	29
Adults	29
Driver Position	30
Safety Belt Use During Pregnancy	37
Passenger Positions	37
Lap-Shoulder Belt	40
Children	42
Smaller Children and Babies	42
Child Restraints	44
Larger Children	51
Safety Belt Extender	53
Checking Your Restraint Systems	54
Replacing Safety Belts After a Crash	54
Section 2 - Features & Controls	56
Keys	58
Door Locks	60
Your Doors and How They Work	62
Side Doors	62
Tailgate, Tailgate Glass and Rear Doors	63
Tailgate	63
Panel Doors	64
Theft	65
New Vehicle Break-In	66
Ignition Switch	67
Starting Your Gasoline Engine	68
Driving Through Deep Standing Water	70
Starting Your Diesel Engine	71
Automatic Transmission	76
Five-Speed Manual Transmission	79
Locking Rear Axle	81
Parking Brake	81
Parking Over Things That Burn	85
Engine Exhaust	86
Running Your Engine While You’re Parked	86
Four-Wheel Drive	87
Transfer Case	88
Front Axle Locking Feature	89
Windows	90
Horn	92
Tilt Wheel	92
Multifunction Lever	93
Turn Signal and Lane Change Indicator	94
Headlight High-Low Beam	95
Windshield Wipers	95
Windshield Washer	96
Cruise Control	97
Headlights and Vehicle Lighting	102
Mirrors	106
Sun Visors	108
Rear Window Wiper and Washer	109
Cigarette Lighter/Ashtrays	110
Storage Compartments	111
Instrument Cluster	119
Warning and Indicator Lights	121
Gages	129
Luggage Carrier	134
Trailer Wiring Harness	135
Section 3 - Comfort Controls & Audio Systems	138
Comfort Controls	139
Flow-Through Ventilation System	139
Heating System	141
Electronic Heating/Air Conditioning System	142
Rear Air Conditioning and Heating Systems (Wagon Models)	145
Rear Window Defogger	148
Audio Systems	149
FM Stereo	149
AM	149
AM Stereo	149
How to Operate Your AM ETR Radio	150
How to Operate Your AM-FM Stereo Audio System and Cassette Player	151
How to Operate Your AM-FM Stereo Audio System and Cassette Player with Graphic Equalizer	155
Care of Your Cassette Tape Player	159
Fixed Mast Antenna	159
Section 4 - Your Driving and the Road	160
Defensive Driving	161
Drunken Driving	161
Control of a Vehicle	164
Braking	164
Steering	166
Steering Tips	166
Off-Road Recovery	168
Passing	168
Loss of Control	169
Off-Road Driving With Your Four-Wheel Drive Vehicle	171
Driving at Night	182
Driving in the Rain	183
City Driving	185
Freeway Driving	186
Hill and Mountain Roads	188
Winter Driving	190
Power Winches	193
Power Take-Off (PT0)	194
Towing a Trailer	195
Section 5 - Problems on the Road	204
Hazard Warning Flasher	205
Other Warning Devices	206
Jump Starting	206
Towing Your Vehicle	210
Engine Overheating	213
Engine Fan Noise	227
If a Tire Goes Flat	227
Changing a Flat Tire	228
Spare Tire	229
Jack Storage	229
If You’re Stuck: In Sand, Mud, Ice or Snow	243
Section 6 - Service & Appearance Care	246
Service	248
Fuel (Gasoline Engines)	249
Diesel Fuel Requirements and Fuel System	250
Checking Things Under the Hood	259
Hood Release	259
Cleaning Your Diesel Engine	260
Engine Oil (Except Diesel)	261
Engine Oil (Diesel Engines)	267
Air Cleaner	272
Automatic Transmission Fluid	273
Manual Transmission Fluid	276
Hydraulic Clutch	277
Rear Axle	278
Transfer Case	279
Front Axle	280
Engine Coolant	280
Power Steering Fluid	285
Windshield Washer Fluid	287
Brake Master Cylinder	288
Replacing Brake System Parts	291
Other Maintenance Items	291
Lubrication	293
Battery	294
Bulb Replacement	295
Fuses and Circuit Breakers	301
Exhaust System	303
Loading YourVehicle	304
Tires	307
Inflation-Tire Pressure	307
Tire Inspection and Rotation	309
When It’s Time for New Tires	310
Buying New Tires	311
Uniform Tire Quality Grading	311
Wheel Alignment and Tire Balance	312
Wheel Replacement	313
Tire Chains	314
Appearance Care	314
Cleaning the Inside of Your Vehicle	315
Cleaning the Outside of Your Vehicle	319
Appearance Care Materials	322
Vehicle Identification Number	323
Service Parts Identification Label	325
Specification Charts	325
Section 7 - Schedule Maintenance Services	334
A Word About Maintenance	336
Your Vehicle and the Environment	336
Recording Maintenance Services	336
Scheduled Maintenance Services	337
Selecting Your Vehicle’s Maintenance Services	337
Gasoline Engines with Light Duty Emissions	339
Maintenance Schedule I	339
Maintenance Schedule II	341
Gasoline Engines with Heavy Duty Emissions	343
Maintenance Schedule I	343
Maintenance Schedule II	345
Diesel Engines	347
Maintenance Schedule I	347
Maintenance Schedule II	349
Explanation of Scheduled Maintenance Services	351
Owner Checks and Services	355
Recommended Fluids & Lubricants	358
Maintenance Record	361
Service Station Checks	362
Section 8 - Customer Assistance Information	364
Customer Satisfaction Procedure	365
Customer Assistance for the Hearing or Speech Impaired (TDD)	366
GM Participation in BBB AUTO LINE - Alternative Dispute Resolution Program	366
Reporting Safety Defects To The United States Government	367
Reporting Safety Defects To The Canadian Government	368
Reporting Safety Defects To General Motors	368
Roadside Assistance	369
Courtesy Transportation	370
Service Publications	370

Match case Limit results 1 per page

Customer

Satisfaction

Procedure

Your satisfaction and goodwill

are important

your dealer and Chevrolet.

Normally, any concern with the sales transaction or the operation of your

vehicle will be resolved by your dealer’s Sales or Service Departments.

Sometimes, however, despite the best intentions

all concerned,

misunderstandings

can occur.

your concern has not been resolved to

your

satisfaction, the following steps should be taken:

STEP

ONE

Discuss your concern with a member

dealership

management. Normally, concerns

can often be quickly resolved at

that level

If the matter has already been reviewed with the Sales, Service, or Parts

Manager, contact the owner

the dealership or the General Manager.

STEP

TWO

If after

contacting

a member

dealership management, it

appears

your

concern

cannot

be resolved by

the

dealership without further

help, contact the Chevrolet Customer Assistance Center by calling

1-800-222-1020.

In Canada,

contact GM of Canada

Customer Assistance

Center in Oshawa by calling 1-800-263-3777

(English) or

1-800-263-7854

(French).

In Mexico, call (525) 254-3777. In Puerto

Rico or

U.S.

Virgin Islands, call

1-809-763-13

15.

all other

overseas locations, contact

North

American Export

Sales in Canada by calling

16-644-4

12.

October

1993,

call

1-905-6444

12.

For

prompt assistance, please have the following information available

give the Customer Assistance Representative:

Your name, address, home and business telephone number

Vehicle Identification Number (This

available from the vehicle

registration or title, or the plate at the

left

top

the instrument panel

and visible through the windshield.)

Dealership name and location

Vehicle delivery date and present mileage

Nature

concern

We encourage you

call the

toll

free number listed previously

order

give

your inquiry prompt attention. However,

you wish

write

Chevrolet, write to:

Chevrolet Motor Division

Chevrolet

Customer Assistance Center

Box

7047

Troy,

48007-7047

Refer to your Warranty and Owner Assistance Information booklet for

addresses of Canadian and

overseas offices.

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