1994 Chevrolet Suburban Owner's Manual - Page 366

When contacting Chevrolet, please remember that your concern will likely be resolved in the dealership, using the dealership's facilities, equipment and personnel. That is why we suggest you follow Step One first if you have a concern. Customer Assistance for the Hearing or Speech Impaired (TDD) To assist customers whohave hearing difficulties, Chevrolet has installed special TDD (Telecommunication Devices for the Deaf) equipmentat its Customer Assistance Center. Any hearing or speech impaired customer who can has access to a TDD ora conventional teletypewriter (TTY) communicate with Chevrolet by dialing: 1-800-TDD-CHEV (1-800-833-2438). (TDD users in Canada can dial 1-800-263-3830.) GM Participation in BBB AUTO LINE Alternative Dispute Resolution Program* *This program may not be available in all states, depending on state law. Canadian owners refer to your Warranty and Owner Assistanceinformation booklet. General Motors reserves the right to change eligibility limitations and/or to discontinue itsparticipation in this program. Both Chevrolet and your Chevrolet dealer are committed to making sure you are completely satisfiedwith your new vehicle. Our experiencehas shown if a situation ariseswhere you feel your concern has not been adequately addressed, that the Customer Satisfaction Procedure described earlier in this section is very successful. There may be instances where an impartial third-party can assist in arriving at a solution to a disagreement regarding vehicle repairsinterpretation or of the New Vehicle Limited Warranty. To assist in resolving these disagreements Chevrolet voluntarily participates in BBB AUTO LINE. BBB AUTO LINE is an out-of-court program administered by the Better Business Bureau system to settle disputesbetween customers and automobile manufacturers.This program is available freeof charge to customers who currently own or lease aGM vehicle. If you are not satisfied after following the Customer Satisfaction Procedure, you may contact the BBB using the toll-free telephone number, or write them at the following address: BBB AUTO LINE Council of Better Business Bureaus 4200 Wilson Boulevard Suite 800 Arlington, VA Telephone: 1-800-955-5 100 22203