1994 Pontiac Firebird Owner's Manual - Page 261

Customer Assistance Information Customer Assistance Center in Oshawa by calling 1-800-263-3777 (English) or 1-800-263-7854 (French). In Mexico, Your satisfaction and goodwillare call (525) 254-3777. In PuertoRico or important to your dealer and Pontiac. U.S. Virgin Islands, call 1-809-763-1315. Normally, any concern with the sales [n all other overseas locations, contact transaction or the operationof your GM North American ExportSales in vehicle will be resolved by your Canada by calling 1-905-644-4 1 12. dealer's Sales or Service Departments. Sometimes, however, despite the For prompt assistance, please have the best intentions of all concerned, following information available to give misunderstandings can occur. If your the Customer Assistance Representative: concern has not been resolvedto your Your name, address, home and satisfaction, the following steps should business telephone numbers be taken: Vehicle Identification Number (This is STEP ONE: Discuss your concern with available from the vehicle registration a member of dealership management. or title, or the plate attachedto the left Normally, concerns can be quickly top of the instrument panel and visible resolved at that level.If the matter has through the windshield.) already been reviewed with theSales, Dealership name and location Service, or Parts Manager, contact the owner of the dealership or the General 0 Vehicle delivery date and present Manager. mileage STEP TWO: If after contacting a Nature of concern member of dealership management, it We encourage you to call the toll-free appears your concern cannot be resolved number listed previously in order to give by the dealership without further help, your inquiry prompt attention. However, contact the Pontiac Customer Assistance if you wish to write Pontiac, write to: Center by calling 1 -800-PM-CARES. Customer Satisfaction Procedure [n Canada, contact GM of Canada United States Pontiac Division Customer Assistance Center 3ne Pontiac Plaza Pontiac, MI 48340-2952 Canada Seneral Motors of Canada Limited Zustomer Assistance Center, 163-005 1908 Colonel Sam Drive Dshawa, Ontario L1H 8P7 Refer to your Warranty and Owner 4ssistance Information bookletfor 2ddresses of Canadian and GM Overseas 3ffices. When contacting Pontiac, please remember that your concern will likely be resolved in the dealership, using the dealership's facilities, equipment and personnel. That is why we suggest you follow Step One firstif you have a concern. Customer Assistance for the Hearing or Speech Impaired (TDD) To assist customerswho have hearing difficulties, Pontiac has installed special TDD (Telecommunication Devicesfor the Deaf) equipment at its Customer Assistance Center.Any hearing or speech ...260