1996 Pontiac Trans Sport Owner's Manual - Page 365

Pontiac has empowered its dealers to make any decisions and repair vehicles, and they are eager to resolve your concern toyour complete satisfaction. If your concern has not been resolved to yoursatisfaction, take the following steps: 0 In the Dominican Republic: 1-800-751-4135 (English) or 1-800-751-4136 (Spanish) In the Bahamas: 1-800-389-0009 In Bermuda, Barbados, Antigua and the British Virgin Islands: 1-800-534-0122 In all other Caribbean countries: 1-809-763- 1315 0 0 STEP ONE -- Discuss your concern witha member of dealership management. Normally,concerns can be quickly resolved at that level. the matter has already If been reviewed with the Sales, Service or Parts Manager, contact the owner of the dealership or the General Manager. STEP TWO -- If after contacting a member of dealer management, it appears your concern cannot beresolved by the dealership without further help, contact the Pontiac Customer Assistance Center by calling 1-800-PM-CARES. In Canada, contact GM of Canada Customer Communication Centre in Oshawa by calling 1-800-263-3777 (English) or 1-800-263-7854 (French). For help outside of the United States and Canada, call the following numbers as appropriate: In Mexico: (525) 625-3256 0 0 0 In other overseas locations, call GM North American Export Sales in Canada at 1-905-644-4112. For prompt assistance, please have the following information available to give Customer the Ass'istance Representative: 0 0 Your name, address, home and business telephone numbers Vehicle Identification Number (This is available from the vehicle registration or title, or the plate at the top left of the instrument panel and visible through the windshield.) Dealership name and location Vehicle delivery date and present mileage Nature of concern 0 0 In Puerto Rico: 1-800-496-9992 (English) or 0 0 1-800-496-9993 (Spanish) In the U.S. Virgin Islands: 1-800-496-9994 8-3