1996 Pontiac Trans Sport Owner's Manual - Page 371

We prefer you utilize the Customer Satisfaction Procedure before you resort to AUTO LINE, but you may contact the BBB at any time. TheBBB will attempt to resolve the complaint serving as an intermediary between you and Pontiac. If this mediation is unsuccessful, an informal hearing will be scheduled where eligible customers may present their case to an impartial third-party arbitrator. The arbitrator will make a decision which you may accept or reject. If you accept the decision, GM will b'e bound by that decision. The entire dispute resolution procedure should ordinarily take about 40 days from the time you file a claim until a decision is made. REPORTING SAFETY DEFECTS TO THE UNITED STATES GOVERNMENT If you believe that your vehicle has a defect which could you cause a crash or could cause injury or death, should immediately inform theNational Highway Traffic Safety Administration (NHTSA), inaddition to notifying General Motors. If NHTSA receives similar complaints, it may open an investigation, and if it finds thata safety defect exists in a group of vehicles, it may order a recall and remedy campaign. However, NHTSA cannot become involved in individual problems between you, your dealer or General Motors. To contact NHTSA, you may either call theAuto Safety Hotline toll-free at 1-800-424-9393 (or 366-0123 in the Washington, D.C. area) or write to: NHTSA, U.S. Department of Transportation Washington, D.C. 20590 Some state laws may require you to use this program before filing a claim with a state-run arbitration program or inthe courts. For fuflher information, contact the BBB at 1-800-955-5 100 or thePontiac Customer Assistance Center at 1-800-PM-CARES. You can also obtain other information about motor vehicle safety from the Hotline. 8-9