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Aastra 6753i 6753i User Guide, SP3, HF1 - Page 69

Configuring an Automatic Call Distribution (ACD) Key

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Configuring an Automatic Call Distribution (ACD) Key Use the following procedure to configure ACD on the 6753i IP Phone. Aastra Web UI Line Keys and Programmable Keys Note: Keys 1 and 2 (SAVE and DELETE keys) can be made configurable ONLY by your System Administrator. 1. Click on Operation->Programmable Keys. or Click on Operation->Expansion Module . Programmable Keys and Expansion Module Keys 2. Select from "Key 3" through "Key 6". or Select from "Key 1" through "Key 36" (M670i). 3. In the "Type" field, select Auto call distribution. 4. In the "Line" field, select a line to apply Automatic call distribution. Valid values are 1 through 9. Note: It is recommended you configure no more than a single ACD programmable key per IP phone. 5. Click Save Settings. 41-001380-00 REV01 - 06.2013 62

Section	Page
Software License Agreement	2
Content	3
Welcome	8
About This Guide	8
Documentation	8
Phone Features	8
Requirements	9
Installation and Setup	9
Getting Started	10
Plugging in and Starting the Phone	10
Idle Screens	12
Idle Screen 1	12
Idle Screen 2	12
Incomplete Configuration	13
No Service	13
IP Phone Keys	14
Key Panel	14
Key Descriptions	15
Keypad Keys	17
Methods for Customizing Your Phone	18
Phone Options via the IP Phone UI	18
Simplified Options Menu	19
Using the IP Phone UI	19
Phone Options via the Aastra Web UI	20
Using the Aastra Web UI	20
Phone Status	24
Phone Status via IP Phone UI	24
Finding Your Phone’s IP Address	25
Phone Status via the Aastra Web UI	26
SIP Account Status	27
Customizing Your Phone	28
Ring Tone Sets	28
Ring Tones	28
Ring Tone Sets	29
Configuring Ring Tones and Tone Sets	29
Contrast Level	31
Setting Contrast Level	31
Live Dialpad*	31
Enabling/Disabling Live Dialpad	31
Set Audio	32
Audio Mode	32
Headset Mic Volume	32
DHSG	32
Setting Audio Mode, Headset Mic Volume, and DHSG	32
Time and Date	33
Configuring Time and Date	33
Specifying the Language to Use	37
Language Input	39
Latin 2 Character Set	43
User Password	44
Setting a User Password	44
Resetting a User Password	45
Reset a User Password	45
Restarting Your Phone	46
Phone Lock	46
Locking/Unlocking a Phone	47
Defining an Emergency Dial Plan	48
Define an Emergency Dial Plan	48
Line Keys and Programmable Keys	49
Multiple Line and Call Appearance Keys	49
Programmable Keys	50
Line Key	52
Configuring a Line Key	52
Creating a Speed Dial Key	53
Speed Dial Prefix	53
Press-and-Hold to Create a Speed Dial (applicable to programmable keys, keypad keys, expansion module keys)	54
Creating a Speed Dial Using the Speed Dial Edit Option	55
Creating a Speed Dial Key Using the Save Key	56
Creating a Speed Dial Using a Programmable Key or Expansion Module Key	57
Creating Speed Dial Key Using “Keypad Speed Dial” in the Aastra Web UI	58
Saving an Entry from the Redial, Callers, or Directory Lists to a Speed Dial Key	59
Editing Speed Dial Keys	60
Editing a Speed Dial on a Programmable Key or Expansion Module Key	61
Editing a Speed Dial Using “Keypad Speed Dial” in the Aastra Web UI	62
Do Not Disturb (DND) Key	63
Configuring a DND Key	63
Busy Lamp Field (BLF) Key	64
Configuring a BLF Key	64
BLF/List Key	65
Configuring a BLF/List Key	66
Flash Key	67
Configuring a Flash Key	67
Automatic Call Distribution (ACD) Key (for Sylantro Servers)	68
Configuring an Automatic Call Distribution (ACD) Key	69
Using the ACD Feature on your IP Phone	70
Using the ACD Key	71
Directed Call Pickup/Group Call Pickup Keys	72
Configuring Directed Call Pickup (DCP) Key	73
Configuring Group Call Pickup (GCP) Key	74
Using Directed Call Pickup/Group Call Pickup	75
XML Key	76
Configuring an XML Key	77
Accessing the XML Service	78
Sprecode Key	79
Configuring a Sprecode Key	79
Park/Pickup Keys	80
Configuring Park/Pickup Keys	80
Using the Park Call/Pickup Parked Call Feature	81
Last Call Return (lcr) Key (for Sylantro Servers)	82
How it works	82
Configuring a Last Call Return Key	82
Call Forward Key	83
Configuring a Call Forward	83
BLF/Xfer	84
BLF/Xfer Key Requirements and Functionality	84
Configuring a BLF/Xfer Key	85
Speeddial/Xfer	86
Speeddial/Xfer Key Requirements and Functionality	86
Configuring a Speeddial/Xfer Key	87
Speeddial/Conf	88
Configuring a Speeddial/Conf Key	88
Directory Key	89
Configuring a Directory Key	90
Callers List Key	91
Configuring a Callers List Key	91
Transfer Key	92
Configuring a Transfer Key	93
Conference Key	93
Configuring a Conference Key	94
Intercom Key	95
Configuring an Intercom Key	95
Using the Icom Key (for Outgoing Intercom Calls)	96
Services Key	97
Configuring a Services Key	97
Using the Services Key	98
Phone Lock Key	99
Configuring a Phone Lock Key	99
Using the Lock/Unlock Key on the IP Phone	100
Paging Key (Sends the RTP Stream)	101
Configuring a Paging Key	101
Using the Paging Key	102
None Key	103
Setting a None Key	103
Deleting a Key	104
Making Calls	105
Dialing a Number	105
Using Handsfree Speakerphone	105
Using a Headset	106
Advanced Volume Controls for the Headset Mic	106
Making and Receiving Calls Using a Headset	106
Redial	107
Accessing the Redial List	107
Deleting from the Redial List	108
Mute	109
Receiving Calls	110
Answering an Incoming Call	110
Sending an Incoming Call to Voicemail	110
Handling Calls	111
Placing a Call on Hold	111
When on Hold	111
Automatic Hold	111
Retrieving a Held Call	112
Transferring Calls	112
Blind Transfer	112
Consultive Transfer	112
Pre-Dial & Live Dial Mode	112
Transferring Two Existing Calls	113
Completing a Transfer to a Contact in Phone Directory	114
Indication of Transferred Calls	114
Conferencing Calls	115
Local Conferencing	115
Pre-Dial & Live Dial Mode	115
Centralized Conferencing (for Sylantro and Broadsoft Servers)	117
Ending a Conference and Transferring Remaining Parties	119
Ending Calls	120
Managing Calls	121
Directory List	121
Accessing Your Directory	121
Sorting Entries and Quick Search Feature	122
Managing the Directory List	122
Add a New Entry to the Directory List	122
Edit an Entry in the Directory List	124
Delete an Entry from the Directory List	125
Save an Entry to the Directory List	126
Downloading the Directory List to Your PC	128
Callers List	129
Accessing the Callers List	130
Editing Entries in the Callers List	131
Deleting Entries From the Callers List	132
Downloading the Callers List to Your PC	133
Account Configuration (DND and Call Forwarding)	134
DND Account-Based Configuration	134
Configuring a DND Key	135
Configuring DND Using the Aastra Web UI	135
Using DND Modes via the IP Phone UI	136
Call Forward Account-Based Configuration	138
Configuring CFWD Using the Aastra Web UI	140
Using CFWD via the IP Phone UI	142
Missed Calls Indicator	151
Voicemail	152
Using Voicemail	152
Additional Features	153
Star Codes	153
Display DTMF Digits	154
Configuring Display of DTMF Digits	154
Play Call Waiting Tone	155
Configuring Call Waiting Tone	155
Stuttered Dial Tone	156
Configuring Stuttered Dial Tone	156
XML Beep Support	157
Configuring XML Beep Support	157
Status Scroll Delay	158
Configuring Status Scroll Delay	158
Switch UI Focus to Ringing Line	159
Configuring “Switch Focus to Ringing Line” Using the Aastra Web UI	159
Call Hold Reminder During Active Calls	160
Configuring “Call Hold Reminder During Active Calls”	160
Call Hold Reminder (on single hold)	161
Configuring “Call Hold Reminder”	161
Call Waiting Tone Period	162
Configuring Call Waiting Tone	162
Preferred Line and Preferred Line Timeout	163
Configuring “Preferred Line” and “Preferred Line Timeout” Using the Aastra Web UI	164
Message Waiting Indicator	165
Configuring Message Waiting Indicator	165
Incoming Intercom Call Features	166
Incoming Intercom	166
Auto-Answer/Play Warning Tone	166
Microphone Mute	166
Allow Barge In	166
Configuring Incoming Intercom Settings	167
Using Redial Key for “Last Number Redial”	167
Group RTP Paging (receives RTP streams)	168
Configuring Group RTP Paging	168
Shared Call Appearance (SCA) Call Bridging	169
Available Features Enabled by Administrators	171
Outgoing Intercom Calls	171
Missed Call Summary Subscription	171
Customizable Callers List Key	171
Autodial (Hotline and Warmline)	171
Centralized Conferencing	172
Answer and Ignore Keys for XML Applications	172
Playing a WAV File On Your Phone	172
Using the Keypad During Active XML Applications	173
Key Redirection	173
Conference, Transfer, Redial, Intercom Keys and Voicemail Option	173
Options Key	174
XML Applications and Off-Hook Interaction	174
XML Override for a Locked Phone	174
RTP Recording and Simultaneous Playing	174
“Hold” Feature Enhancement (for Broadsoft Servers)	175
Configurable Save and Delete Keys	175
Authentication Support for HTTP/HTTPS Download Methods Used with Broadsoft Client Management System (CMS)	175
IP Phone UI when Broadsoft CMS is Enabled	175
Diverting Calls from Your Phone	176
Display of Call Destination Information	177
Indication of Terminated Calls	177
Model M670i Expansion Module	179
Using the Expansion Module	180
M670i Expansion Module	180
Press-and-Hold to Create a Speed Dial Key	180
Troubleshooting Solutions	181
Why is my display blank?	181
Why is my speakerphone not working?	181
Why can’t I get a dial tone?	181
Why doesn’t my phone ring?	181
Why is the light not coming on with a new Voice Mail Message?	181
Why is my handset not working?	181
How do I find the IP address of my phone?	181
Why does my phone display the “No Service” message?	181
How do I change my user password?	182
Why does my phone display \	182
How do I restart the IP phone?	183
How do I lock my phone?	183
Limited Warranty	185
Exclusions	185
Warranty Repair Services	185
After Warranty Service	185
Limited Warranty (Australia Only)	186
Repair Notice	186
Exclusions	186
Warranty Repair Services	187
After Warranty Service	187
Appendix A - Time Zone Codes	188
Time Zone Name/Time Zone Code Table	188
Index	192