Aastra 6753i 6753i User Guide, SP3, HF1 - Page 70

Using the ACD Feature on your IP Phone, ACD LED Table

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Line Keys and Programmable Keys Using the ACD Feature on your IP Phone The ACD feature allows you to login to a phone queue in order to receive distributed calls on your IP phone. To login to a phone queue, you must pre-configure an ACD key on your IP Phone as described in the previous procedure. Your Administrator sets up the queue that you access when you press the ACD Key. Contact your System Administrator for more information. When you press the ACD Key, the phone prompts you to enter a User ID and Password to login into the queue. Once logged in, you can make your phone "available" or "unavailable" to take calls by pressing the Available/Unavailable Key (2). The server monitors your IP phone status. When you set the IP phone to "available," the server begins distributing calls to your phone. When you set the IP phone to "unavailable," the server temporarily stops distributing calls to your phone. The LED for the ACD Key shows the current status of your phone. ACD LED Table This LED changes when you log into the phone queue and are available to take calls. The LED changes again when you are busy with an active call. The table below shows the status of the LED as they may appear on your IP phone. Phone Model 6753i Status: Logged In and Available Status: Unavailable Solid Red LED Blinking red LED Logged Out No LED 63 41-001380-00 REV01 - 06.2013

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Line Keys and Programmable Keys
63
41-001380-00 REV01 – 06.2013
Using the ACD Feature on your IP Phone
The ACD feature allows you to login to a phone queue in order to receive distributed calls on your IP phone. To login to a
phone queue, you must pre-configure an ACD key on your IP Phone as described in the previous procedure.
Your Administrator sets up the queue that you access when you press the ACD Key. Contact your System Administrator
for more information.
When you press the ACD Key, the phone prompts you to enter a User ID and Password to login into the queue. Once
logged in, you can make your phone “available” or “unavailable” to take calls by pressing the Available/Unavailable Key
(
2
). The server monitors your IP phone status. When you set the IP phone to “available,” the server begins distributing
calls to your phone. When you set the IP phone to “unavailable,” the server temporarily stops distributing calls to your
phone.
The LED for the ACD Key shows the current status of your phone.
ACD LED Table
This LED changes when you log into the phone queue and are available to take calls. The LED changes again when you
are busy with an active call. The table below shows the status of the LED as they may appear on your IP phone.
Phone Model
Status: Logged In and
Available
Status: Unavailable
Logged Out
6753i
Solid Red LED
Blinking red LED
No LED