Aastra 6753i 6753i User Guide, SP3, HF1 - Page 71

Line Keys and Programmable Keys Using the ACD Key Use the following procedure to log into a phone queue from your IP phone IP Phone UI 1. Check with your Administrator to verify the queue linked to your ACD Key. 2. Press the ACD Key on your IP phone. The LCD displays the label of the ACD queue you are accessing. The "User ID" prompt displays. ACD: User ID: = Next = Login 3. Using the keypad, enter your User ID (phone number provided by your System Administrator) and press the 2 Key. The "Password" prompt displays. ACD: Password: = Next = Login 4. Using your keypad, enter your Password (provided by your System Administrator) and press the 2 Key. 5. Press 4 (Login) to login to the queue. You are logged into the queue and the following screen displays. ACD: = Avail = Logout 6. To allow your phone to be available in the queue, press 2 (Avail). The following screen displays. ACD: = Unavail = Logout If your IP phone status is set to "Available" then the server begins to distribute phone calls from this queue to your IP phone. You must manually change the state to "Available" in order to start receiving calls. 7. To temporarily stop receiving calls, press the press 2 (Unavail). 8. If you are on a call (or miss a call that has been distributed to your phone), your phone status automatically changes to "Unavailable". Your phone remains in the "Unavailable" state until one of the following occurs: • You use the IP Phone UI to manually switch the IP phone state back to "Available". or • The availability "timer" for your IP phone expires. This only occurs if your Administrator has configured an autoavailability timer on your IP phone. Contact your System Administrator for more information. 9. To logout of the queue, press 4 (Logout). The server no longer distributes phone calls to your IP phone. 41-001380-00 REV01 - 06.2013 64