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Troubleshooting

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IP PHONE FOR MX-ONE™ 15 Troubleshooting This section contains information on how to solve common operational problems, and warnings you may receive. Go through the following list if you encounter any problems. If this checklist does not cover the problem, contact the system administrator. If others have similar problems, there may be a system error. Fault / Display The phone is locked Probable cause Disturbance on the network. The access warning Disturbance on the triangle appears in the network or in the display. telephony system. No connection to network! (Message appears in the display) There is no connection to the LAN. Action or comment Press for a couple of seconds. Select Restart the phone and the phone will restart. Although some features may not work, the phone can be used for receiving and making calls. If the trouble persists, contact the system administrator. Verify that the phone is connected to the network by checking the LAN cable between the LAN port and the phone. 101 6/1553-DBC 433 01 Uen D2 2014-03-26

Section	Page
1 Important User Information	3
2 Aastra 7433ip Description	8
2.1 Cabling	9
2.2 Foot Console	11
2.3 Function Keys	13
2.4 Display	14
2.4.1 Idle phone (idle mode)	14
2.4.2 Outgoing call	15
2.4.3 Display Icons	15
2.5 Display Menu Structure	17
2.5.1 Idle Mode	17
2.5.2 Settings	17
2.5.3 Contacts	19
2.5.4 Call List	19
2.5.5 Messages	20
2.6 Indicators	20
2.7 Tones and Signals	21
2.7.1 Call Type Characteristics	21
2.7.2 Tone Characteristics	22
2.8 Handset Mode	23
2.9 Handsfree Mode	24
2.10 Option Unit	24
2.10.1 Installing an Option Unit	25
2.10.2 Removing an Option Unit	26
2.11 Wall Mounting	27
3 Starting the Phone	28
3.1 Starting and Logging On	28
3.1.1 Logging On To the Network	28
3.1.2 Logging On To the System	29
3.2 User Type Modes	30
3.2.1 Free User	30
3.2.2 Permanent User	31
3.2.3 Temporary User	31
3.3 Logging Off the Phone	31
3.4 Restarting the Phone	32
3.5 Updating the Phone Software	32
3.6 Free Seating	33
3.7 Software Version	34
4 Incoming Calls	35
4.1 Receiving Calls	35
4.1.1 Answering a Call	35
4.1.2 Rejecting a Call	35
4.2 Picking Up Calls	35
4.3 Missed Calls	36
4.4 Automatic Answer	36
4.5 Answering a Second Incoming Call	37
4.5.1 Activating Free on Busy	37
4.6 Parallel Ringing	37
4.6.1 Disabling Parallel Ringing	38
4.6.2 Restoring Parallel Ringing	38
5 Outgoing Calls	39
5.1 Making Calls	39
5.2 When You Receive a Busy Tone or No Answer	39
5.2.1 Callback	39
5.2.2 Call Waiting	41
5.2.3 Intrusion	43
5.2.4 Bypass	43
5.3 Emergency Calls (SOS Calls)	43
5.3.1 The Phone Is Logged On	44
5.3.2 The Phone Is Logged Off, With Emergency Call Feature Enabled	44
5.3.3 The Phone Is Logged Off, With Emergency Call Feature Disabled	44
5.4 Redial Calls	45
5.4.1 Redial Last External Number	45
5.4.2 Redial a Call from the Call List	45
5.5 Speed Dialing	45
5.5.1 Speed Dialing Numbers	46
5.5.2 Speed Dialing Contacts	46
5.6 Dial by Contacts	46
5.7 Number Presentation Restriction	46
5.7.1 Ordering Number Presentation Restriction	47
5.8 Individual External Line	47
6 During Calls	48
6.1 On Hold	48
6.1.1 Retrieving a Call On Hold	48
6.2 Inquiry	48
6.2.1 Making an Inquiry	48
6.2.2 Switching Between Calls	49
6.3 Transfer	49
6.3.1 Transfer to Another Number	49
6.3.2 Transfer to Your Mobile Phone	50
6.3.3 Transfer to Operator	50
6.4 Conference	50
6.5 Suffix Dialing (DTMF)	51
7 Call Forwarding	52
7.1 Internal Follow-me	52
7.1.1 Ordering Follow-me From Own Phone	52
7.1.2 Canceling Follow-me From Your Own Phone	52
7.1.3 Ordering Follow-me From Another Phone	53
7.1.4 Canceling Follow-me from Another Phone	53
7.1.5 Ordering Follow-me Remotely	53
7.1.6 Canceling Follow-me Remotely	54
7.2 External Follow-Me	54
7.2.1 Ordering External Follow-me from Your Phone	54
7.2.2 Canceling External Follow-me from Your Phone	54
7.2.3 Ordering External Follow-Me Remotely	55
7.2.4 Canceling External Follow-me Remotely	55
7.3 Personal Number and Profiles	55
7.3.1 Activating Or Changing Profiles From Your Phone	56
7.3.2 Canceling a Profile From Your Phone	56
7.3.3 Activating Or Changing Profiles From an External Phone	56
7.3.4 Canceling a Profile From an External Phone	57
7.3.5 Designing and Ordering Your Search Profiles	57
8 Contacts	59
8.1 Calling a Contact	59
8.2 Adding a Contact	60
8.2.1 Adding a New Contact	60
8.2.2 Adding a Contact From the Call List	60
8.3 Editing a Contact	61
8.3.1 Editing the Name	61
8.3.2 Editing the Number	62
8.3.3 Editing the Ring Signal	62
8.4 Deleting a Contact	63
8.4.1 Deleting One Contact	63
8.4.2 Deleting All Contacts	63
8.5 Corporate Directory	63
8.5.1 Searching a Contact In the Corporate Directory	63
8.5.2 Adding a Contact From the Corporate Directory	64
8.6 Microsoft® Outlook® Contacts	65
8.6.1 Installing My Dialog 4000 Contacts	65
8.6.2 Adding Microsoft® Outlook® Contacts	65
9 Presence Information	67
9.1 Selecting an Absence Reason	67
9.2 Canceling Absence	68
10 Messages	69
10.1 Voice Mail	69
10.1.1 Listening to VoiceMail Messages	69
10.1.2 Programming VoiceMail Number	70
10.1.3 Programming My Messages Number	70
10.2 Manual Message Waiting (MMW)	71
10.2.1 Calling the Party That Requested MMW	71
10.2.2 Ordering an MMW Indication	71
10.2.3 Canceling an MMW Indication	72
11 Group Features	73
11.1 Group Call Pickup	73
11.1.1 Own Group	73
11.1.2 Alternative Answer Group	73
11.2 Group Hunting	74
11.2.1 Answering a Group Call	74
11.2.2 Leaving a Group Temporarily	74
11.2.3 Reentering the Group	74
11.3 Group Do Not Disturb	74
11.3.1 To Order Group Do Not Disturb	75
11.3.2 To Cancel Group Do Not Disturb	75
11.3.3 Bypass of Group Do Not Disturb	75
12 Other Useful Features	76
12.1 Account Code	76
12.1.1 Dialing an Account Code Before a Call	76
12.1.2 Dialing an Account Code During a Call	76
12.2 Authorization Code	77
12.2.1 Common Authorization Code	77
12.2.2 Individual Authorization Code	78
12.3 Alarm Extension	80
12.4 Direct In-dialing	80
12.5 Emergency State	81
12.6 General Deactivation	81
12.7 Malicious Call Tracing	81
12.7.1 Ordering Malicious Call Tracing	81
12.8 Direct Inward System Access (DISA)	82
12.8.1 Calling With a Common Authorization Code	82
12.8.2 Calling With an Individual Authorization Code	82
12.9 Night Service	83
12.9.1 Common Night Service	83
12.9.2 Individual Night Service	83
12.9.3 Flexible Night Service	83
12.10 Individual Do Not Disturb (DND)	84
12.10.1 To Order Do Not Disturb	84
12.10.2 To Cancel Do Not Disturb	84
13 Settings	85
13.1 My Availability Settings	85
13.1.1 My Presence	85
13.1.2 Follow-me	85
13.1.3 External Follow-me	85
13.1.4 My Profile	86
13.1.5 My Mobile Phone	86
13.1.6 Free On Busy	86
13.2 Sounds	86
13.2.1 Changing Ring Signals for Incoming Calls	87
13.2.2 Alert Type	88
13.3 Display	88
13.3.1 Modifying Contrast	88
13.4 Language	90
13.4.1 Display Menus	90
13.4.2 Keypad Characters	90
13.5 Time and Date	91
13.5.1 Modifying Time Format	91
13.5.2 Modifying Date Format	91
13.6 Option Unit	92
13.7 Security and Access	92
13.7.1 Changing PIN Code	92
13.8 Help	93
14 Web Interface	94
14.1 Phone IP Address	94
14.2 Phone Web Address	95
14.3 Using the Web Interface	96
14.3.1 Contacts Folder	98
14.3.2 Call List Folder	99
14.3.3 Settings - Sounds	100
14.3.4 Settings - Security and Access	100
15 Troubleshooting	101
16 List of Features and Procedures	102