Aastra Dialog 4223 Dialog 4223 Professional for MD Evolution, user guide - Page 138

Consulting the Quality of the Facility's, Greeting, INC_CALLS, TK GROUP NO, PERIOD NO, CONFIRM

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Services Reserved for Attendants INC_CALLS z TK GROUP NO z PERIOD NO CONFIRM Consulting the Quality of the Facility's Greeting Your attendant position also allows you to consult the quality of the telephone greeting that external calling parties will hear. This service also enables you to view the information concerning the number of incoming calls received from an external network, all types of unanswered and inefficient calls as well as the percentage of lost and unanswered calls. This information may be broken down in terms of the various networks to which your facility may be connected through its various trunk groups. These are provided for the period of time that began the last time the traffic counters (implemented for this purpose within the system) were reset to zero. They may also be obtained for a specified time period, when it has been pre-defined by your system administrator. To consult the greeting quality for your telephone facility, from the system programming mode: Administration PASSWORD INC_CALLS < Press the dynamic function key shown on the left. Your position then displays the following screen: QS-INCOMING CALLS PER TRUNK GR (01-08) No = _ DURING_PERIOD/NO (1/0) = CONFIRM RETURN Dial the number for the involved trunk group. This corresponds to the external network through which you wish to obtain information concerning the incoming call service quality information. Generally, you need to enter the value "01", which corresponds to the public network trunk. Make your observation period selection, either "0" or "1". "0" corresponds to the period elapsed since the last time the traffic counters were reset to zero. "1" corresponds to a pre-defined selected period. Press the dynamic function key shown on the left. According to the previous selection, the results will be displayed as illustrated in one of the screens that follow; the first indicates the date of the last traffic counter reset, the other the pre-defined observation period. 138 MD Evolution - Dialog 4223 Professional

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Services Reserved for Attendants
MD Evolution – Dialog 4223 Professional
138
Consulting the Quality of the Facility’s
Greeting
Your attendant position also allows you to consult the quality of the
telephone greeting that external calling parties will hear.
This service also enables you to view the information concerning
the number of incoming calls received from an external network, all
types of unanswered and inefficient calls as well as the percentage
of lost and unanswered calls.
This information may be broken down in terms of the various net-
works to which your facility may be connected through its various
trunk groups.
These are provided for the period of time that began the last time
the traffic counters (implemented for this purpose within the
system) were reset to zero. They may also be obtained for a
specified time period, when it has been pre-defined by your system
administrator.
To consult the greeting quality for your telephone facility, from the
system programming mode:
INC_CALLS
Press the dynamic function key shown on the left.
Your position then displays the following screen:
TK GROUP NO
z
Dial the number for the involved trunk group.
This corresponds to the external network through which you wish
to obtain information concerning the incoming call service quality
information. Generally, you need to enter the value “01”, which
corresponds to the public network trunk.
PERIOD NO
z
Make your observation period selection, either “0” or “1”.
“0” corresponds to the period elapsed since the last time the traffic
counters were reset to zero. “1” corresponds to a pre-defined se-
lected period.
CONFIRM
Press the dynamic function key shown on the left.
According to the previous selection, the results will be displayed as
illustrated in one of the screens that follow; the first indicates the
date of the last traffic counter reset, the other the pre-defined ob-
servation period.
Administration
PASSWORD INC_CALLS
<
QS-INCOMING CALLS PER TRUNK GR
(01-08)
No =
_
DURING_PERIOD/NO (1/0) =
CONFIRM
RETURN