Aastra Dialog 4223 Dialog 4223 Professional for MD Evolution, user guide - Page 81

Group Services

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Group Services Group Services Most of the time, you will be working as a team - within a department, for example. Your extension offers you different additional services designed specifically for working as a team. First of all, it provides the option of supervising your colleagues' extensions, thus ensuring comprehensive call coverage. You may also very simply call a colleague or intercept calls for each other. Secondly, your extension may also be part of a hunt group - within your department or another department - that calling parties may call whenever they need to, not just to contact you personally, but to contact someone within your department. Your extension provides a simplified call pick-up service within a hunt group. It also offers you the option of managing your own participation in this service within the group. This is also referred to as the In/Out status management within a group. If you have been designated as the supervisor of a hunt group, you have the ability to open and close the hunt group according to your department's business hours. Your extension may also offer you a broadcast group service, which would enable you to send a general announcement to all extensions that belong to the broadcast group(s). These groups may be completely different from any hunt group to which you may belong. Finally, while it's not really a group service, you also have access to a personal group, which is designed for grouping various extensions that may be assigned to you - for example, your Dialog 4223 Professional extension, and a DECT cordless phone. Different services are then provided for you to process your calls as efficiently as possible within a personal group. MD Evolution - Dialog 4223 Professional 81

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81
MD Evolution – Dialog 4223 Professional
Group Services
Group Services
Most of the time, you will be working as a team – within a depart-
ment, for example. Your extension offers you different additional
services designed specifically for working as a team.
First of all, it provides the option of supervising your colleagues’
extensions, thus ensuring comprehensive call coverage. You may
also very simply call a colleague or intercept calls for each other.
Secondly, your extension may also be part of a hunt group – within
your department or another department – that calling parties may
call whenever they need to, not just to contact you personally, but
to contact someone within your department.
Your extension provides a simplified call pick-up service within a
hunt group. It also offers you the option of managing your own
participation in this service within the group. This is also referred to
as the In/Out status management within a group.
If you have been designated as the supervisor of a hunt group, you
have the ability to open and close the hunt group according to your
department’s business hours.
Your extension may also offer you a broadcast group service,
which would enable you to send a general announcement to all
extensions that belong to the broadcast group(s). These groups
may be com-
pletely different from any hunt group to which you may belong.
Finally, while it’s not really a group service, you also have access
to a personal group, which is designed for grouping various exten-
sions that may be assigned to you – for example, your Dialog 4223
Professional extension, and a DECT cordless phone. Different ser-
vices are then provided for you to process your calls as efficiently
as possible within a personal group.