Apple Macbook Pro Aluminum 13-Inch Black Laptop Keyb Technical Guide - Page 57

AirPort/Bluetooth: Defective Wireless Devices

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2010-06-15 AirPort/Bluetooth: Defective Wireless Devices Unlikely cause: power adapter, battery, speakers, optical drive, hard drive, fan, camera, microphone, top case Caution: When testing an AirPort card connection, wait at least 5 seconds after shutdown before touching the camera cable connection to the logic board. Waiting less than that could damage the AirPort card. Quick Check Symptom Quick Check AirPort or Bluetooth: Defective Wireless Devices • Unable to join networks or pair devices • Card not available or recognized • Intermittent device or connection dropouts 1. Open System Preferences and make sure AirPort or Bluetooth is turned on and (for AirPort) that a network is selected. 2. Check that base station is not using unsupported connection and encryption protocols. 3. Check for nearby interference sources such as microwave ovens or cordless phones (Knowledge Base HT1365) 4. Check the number of users trying to use AirPort in the area for possible network congestion. 5. Isolate OS by booting from original install media (10.5.x). Attempt to connect to base station (AirPort) or pair with wireless keyboard (Bluetooth). 6. Reset PRAM. Deep Dive Check Result Action Code 1. Open System Profiler, check to Yes see if AirPort or Bluetooth is recognized. Ensure software and firmware updates for AirPort and Bluetooth have been applied. No (AirPort) Ensure MAC address filtering is not enabled on the base station. (Bluetooth) Ensure target devices are set to discoverable. If card is not detected or software updates do not resolve issue, go to step 2. MacBook (13-inch, Aluminum, Late 2008) Symptom Charts - Communications 57

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MacBook (13-inch, Aluminum, Late 2008) Symptom Charts — Communications
57
2010-06-15
AirPort/Bluetooth: Defective Wireless Devices
Unlikely cause:
power adapter, battery, speakers, optical drive, hard drive, fan, camera,
microphone, top case
Caution:
When testing an AirPort card connection, wait at least 5 seconds after shutdown
before touching the camera cable connection to the logic board. Waiting less than that could
damage the AirPort card.
Quick Check
Symptom
Quick Check
AirPort or Bluetooth:
Defective
Wireless Devices
•
Unable to join networks or pair
devices
•
Card not available or
recognized
•
Intermittent device or
connection dropouts
1.
Open System Preferences and make sure AirPort
or Bluetooth is turned on and (for AirPort) that a
network is selected.
2.
Check that base station is not using unsupported
connection and encryption protocols.
3.
Check for nearby interference sources such as
microwave ovens or cordless phones (
Knowledge
Base HT1365
)
4.
Check the number of users trying to use AirPort in
the area for possible network congestion.
5.
Isolate OS by booting from original install
media (10.5.x).
Attempt to connect to base
station (AirPort) or pair with wireless keyboard
(Bluetooth).
6.
Reset PRAM.
Deep Dive
Check
Result
Action
Code
1.
Open System Profiler, check to
see if AirPort or Bluetooth is
recognized.
Ensure software
and firmware updates for
AirPort and Bluetooth have
been applied.
Yes
(AirPort) Ensure MAC address
filtering is not enabled on the
base station.
(Bluetooth) Ensure
target devices are set to
discoverable.
No
If card is not detected or
software updates do not
resolve issue, go to step 2.