BenQ WDC20 User Manual - Page 67

Web Management, Advanced Setting, Screen, Disable, Picture, Quality Mode, Power, Wireless Network

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Page 67 highlights

Troubleshooting Category Your screen Problem Cause Solution Web Management > The system is locked. Advanced Setting> Screen Your screen is not appearing on the display when pressing the Button. The Button is connecting to another Host. Pressing time is not enough. Lock > Disable The Button should be paired again with the Host. Press the Present key until the LED indicator turns from green to blue. The screen turns blank or flickers when the Host is presenting. Insufficient power supply Make sure the product's power is properly supplied or connected. The screen lags seriously and the audio breaks up sometimes. Insufficient power supply for the Button. An laptop with USB 2.0 port may be used as the power supply for the Button. • Make sure you use USB 3.0 as the power supply for the Button. • If the USB 2.0 port is the only option for the power supply for the Button, try to reduce the power consumption of the Button by changing Picture Quality Mode to Low Power in the web management. • Make sure the transmission distance is within 15M and with no obstacles. Wi-Fi interference or signal attenuation • Restart the Host in order to rescan the Wi-Fi 5G channel. • Log in Web Management > Wireless Network > Wi-Fi Radio Setup > toggle the Rescan button. Troubleshooting 67

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67
Troubleshooting
Troubleshooting
Category
Problem
Cause
Solution
Your screen
Your screen is not
appearing on the
display when
pressing the Button.
The system is locked.
Web Management
>
Advanced Setting
>
Screen
Lock
>
Disable
The Button is
connecting to
another Host.
The Button should be paired
again with the Host.
Pressing time is not
enough.
Press the Present key until the
LED indicator turns from green
to blue.
The screen turns
blank or flickers
when the Host is
presenting.
Insufficient power
supply
Make sure the product’s power
is properly supplied or
connected.
The screen lags
seriously and the
audio breaks up
sometimes.
Insufficient power
supply for the Button.
An laptop with USB
2.0 port may be used
as the power supply
for the Button.
• Make sure you use USB 3.0 as
the power supply for the
Button.
• If the USB 2.0 port is the only
option for the power supply
for the Button, try to reduce
the power consumption of the
Button by changing
Picture
Quality Mode
to
Low
Power
in the web
management.
Wi-Fi interference or
signal attenuation
• Make sure the transmission
distance is within 15M and
with no obstacles.
• Restart the Host in order to
rescan the Wi-Fi 5G channel.
•
Log in
Web Management
>
Wireless Network
>
Wi-Fi
Radio Setup
> toggle the
Rescan
button.