BenQ WDC20 User Manual - Page 69

Picture, Quality Mode, Power, Network Standby, in Web Management.

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Category The Button The Host Problem Cause Solution • Make sure you use USB 3.0 as the power supply for the Button. The Button automatically restarts sometimes. Insufficient power supply. • If the USB 2.0 port is the only option for the power supply for the Button, try to reduce the power consumption of the Button by changing Picture Quality Mode to Low Power in Web Management. The LED indicator on the Button remains static red even after it has been powered on for 30 seconds. The pairing function cannot be executed via the MODE key while the Button is powered on and the LED starts flashing red. The Button has not been properly powered off during the resetting process Reset the Button. The display is switched off. Switch on the display. The wrong input is selected. Select the correct input. The display cable is not connected properly. Insert the HDMI cable between the Host and the display device again. Nothing is shown on the display at all. The display fails to show the Host's output resolution at 1080p in "Guide Screen" or "Idle Screen". Replace the display with a new one that supports output resolution at 1080p. The Host is in Network Standby Mode when network standby function is Press the Present key of the Button to start presentation. enabled. Troubleshooting 69

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69
Troubleshooting
The Button
The Button
automatically
restarts sometimes.
Insufficient power
supply.
• Make sure you use USB 3.0 as
the power supply for the
Button.
• If the USB 2.0 port is the only
option for the power supply
for the Button, try to reduce
the power consumption of the
Button by changing
Picture
Quality Mode
to
Low
Power
in Web Management.
The LED indicator
on the Button
remains static red
even after it has
been powered on
for 30 seconds.
The Button has not
been properly
powered off during
the resetting process
Reset the Button.
The pairing function
cannot be executed
via the
MODE
key
while the Button is
powered on and the
LED starts flashing
red.
The Host
Nothing is shown
on the display at all.
The display is
switched off.
Switch on the display.
The wrong input is
selected.
Select the correct input.
The display cable is
not connected
properly.
Insert the HDMI cable between
the Host and the display device
again.
The display fails to
show the Host’s
output resolution at
1080p in "Guide
Screen" or "Idle
Screen".
Replace the display with a new
one that supports output
resolution at 1080p.
The Host is in
Network Standby
Mode
when network
standby function is
enabled.
Press the Present key of the
Button to start presentation.
Category
Problem
Cause
Solution