BenQ WDC20 User Manual - Page 70

Standby Mode, Pairing Status, Delete, Reset the Host.

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Category The Host EDID Pairing Windows Software Problem Cause Solution Nothing is shown on the display at all. The Host is in HDMI Standby Mode when HDMI standby function is enabled. The Host is powered off. Briefly press the standby button on the Host or power on the display (connected to the Host with an HDMI cable). The Host will wake up automatically. Briefly press the standby button on the Host. Insufficient power supply Change power supply of Host to a power adapter. The LED indicator on the Host remains static red even after it has been powered on for 30 seconds. The Host has not been properly powered off during the resetting process Reset the Host. After connecting the Button to your laptop, the second screen (InstaShow™ S) cannot be detected. The HDMI connection between your laptop and the Button is loose. Laptop problem The Button is shutdown. Reconnect the HDMI cable of the Button. Reboot your laptop. Reconnect the USB cable of the Button. The message, "Pairing failed", from the Host is shown on the display when the Host is pairing with the Button. 1. Error: 004 2. The Host has reached the maximum number of pairing. Wi-Fi interference or signal attenuation The Button has not entered the pairing mode in time. Log into the web management, then select Pairing Status > Delete Delete unnecessary pairings. Make sure the transmission distance is within 15M and with no obstacles. When the Host enters pairing mode, the Button should also enter pairing mode within two minutes. When presenting a video file via Gom Media Player, the full-screen image is cut into upper and lower halves. Media player Use other media players to play video files, such as Windows Media Player. 70 Troubleshooting

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70
Troubleshooting
The Host
Nothing is shown
on the display at all.
The Host is in
HDMI
Standby Mode
when HDMI standby
function is enabled.
Briefly press the standby button
on the Host or power on the
display (connected to the Host
with an HDMI cable). The Host
will wake up automatically.
The Host is powered
off.
Briefly press the standby button
on the Host.
Insufficient power
supply
Change power supply of Host
to a power adapter.
The LED indicator
on the Host
remains static red
even after it has
been powered on
for 30 seconds.
The Host has not
been properly
powered off during
the resetting process
Reset the Host.
EDID
After connecting
the Button to your
laptop, the second
screen
(InstaShow™ S)
cannot be detected.
The HDMI
connection between
your laptop and the
Button is loose.
Reconnect the HDMI cable of
the Button.
Laptop problem
Reboot your laptop.
The Button is
shutdown.
Reconnect the USB cable of the
Button.
Pairing
The message,
"Pairing failed", from
the Host is shown
on the display when
the Host is pairing
with the Button.
1. Error: 004
2. The Host has
reached the
maximum number
of pairing.
Log into the web management,
then select
Pairing Status
>
Delete
Delete unnecessary pairings.
Wi-Fi interference or
signal attenuation
Make sure the transmission
distance is within 15M and with
no obstacles.
The Button has not
entered the pairing
mode in time.
When the Host enters pairing
mode, the Button should also
enter pairing mode within two
minutes.
Windows
Software
When presenting a
video file via Gom
Media Player, the
full-screen image is
cut into upper and
lower halves.
Media player
Use other media players to play
video files, such as Windows
Media Player.
Category
Problem
Cause
Solution