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Brother International MFC 8500 Users Manual - English - Page 203

Software, Difficulties, Paper, Handling, Cont., Print, Quality, CHECK DOCUMENT, PAPER JAM

UPC - 012502603832

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Difficulty Suggestions Software Difficulties "Unable to write to LPT1" or "LPT1 already in use" error message appears. "MFC is Busy" or "MFC Connect Failure" error message appears. 1. Make sure the MFC is on (plugged into the AC outlet) and that is connected directly to the computer using the bundled IEEE-1284 bi-directional parallel cable. The cable must not go through another peripheral device (such as a Zip Drive, External CD-ROM Drive, or Switch box). 2. Make sure the MFC's LCD screen is not displaying an error message. 3. Make sure no other device drivers, which also communicate through the parallel port, are running automatically when you boot up the computer (such as, drivers for Zip Drives, External CD-ROM Drive, etc...) Suggested areas to check: (Load=, Run= command lines in the win.ini file or the Startup Group) 4. Check with you computer manufacturer to confirm that the computer's parallel port settings in the BIOS are set to support a bi-directional machine, i.e. (Parallel Port Mode-ECP). Paper Handling Difficulties The machine does not load paper. The LCD shows CHECK DOCUMENT or PAPER JAM. Check to see if the CHECK DOCUMENT or PAPER JAM message appears on the LCD. If so, the multi-purpose paper cassette may be out of paper or not properly installed. If it is empty, load a new stack of paper into the feeder. If there is paper in the multi-purpose paper cassette, make sure it is straight. If the paper is curled, you should straighten it. Sometimes it is helpful to remove the paper, turn the stack over and put it back into the multipurpose paper cassette. Reduce the amount of paper in the multi-purpose paper cassette, then try again. Check the manual feed mode is not selected in the printer driver. The machine does not feed paper from the manual feed slot. Reinsert the paper firmly, load one sheet at a time. Make sure that manual feed mode is selected in the printer driver. How can I load envelopes? You can load envelopes from the manual feed slot. Your application software must be set up to print the envelope size you are using. This is usually done in the Page Setup or Document Setup menu of your software. Refer to your software application manual. Paper Handling Difficulties (Cont.) What paper can I use? You can use plain paper, envelopes, transparencies and labels that are made for laser machines. (For information on paper you can use, see Acceptable Paper, on Page 26.) How can I clear paper See Printer Jams, on Page 22-4. jams? Print Printouts are too dark or Adjust the print conditions by setting the Print Density Quality light. function. It has been factory set to the middle position. Difficulties (See Setting the Print Density, on Page 5-4.) T R O U B L E S H O O T I N G A N D R O U T I N E M A I N T E N A N C E 22 - 10

Section	Page
Zle MFC MFC8500 US_PDF	1
Brother Numbers	3
Frequently Asked Questions (FAQs)	3
For Customer Service	3
Dealers/Service Centers (USA Only)	3
Service Centers (Canada Only)	3
Ordering Accessories and Supplies	4
Quick Reference Guide	9
Sending Faxes	9
Automatic Transmission	9
Sending a Cover Page	9
Real Time Transmission	9
Receiving Faxes	9
Select Receive Mode	9
Manual Reception	9
Storing Numbers	10
Storing One Touch Dial Numbers	10
Storing Speed Dial Numbers	10
Telephone Operation	10
One Touch Dialing/ Speed Dialing	10
Search/Speed Dial	10
Making Copies	10
Making a Single Copy	10
Sorting Multiple Copies	10
Table of Contents	11
1 Introduction	23
Using This Manual	23
Finding Information	23
Conventions Used in this Manual	23
Test Sheet Procedure and Product Registration (For USA Only)	24
To Complete Your MFC-8500 Registration On-Line (For USA Only)	24
MFC-8500 Control Panel Overview	25
About Fax Machines	27
Custom Features	27
Do You Have Voice Mail on the Phone Line?	27
Why Should There Be Trouble?	27
How Can You Avoid Possible Problems?	27
Fax Tones and Handshake	28
ECM (Error Correction Mode)	28
2 Assembly and Connections	29
Packing List	29
Choosing a Location	30
Assembly	31
Installing the Drum Unit Assembly (with Toner Cartridge)	31
Attaching the Trays	32
Connecting Paper Cassette #2 (Option)	32
Manual Feed Slot	33
Paper	34
Acceptable Paper	34
Paper Capacity of Paper Cassette	34
Paper Specification for the Cassette	35
Manual Feed Slot	35
Loading Paper in Multi-purpose Paper Cassette	36
Connections	37
Connecting the Machine	37
Connecting an External Telephone	38
Connecting an External TAD (Telephone Answering Device)	38
Sequence	38
Connections	38
Recording Outgoing Message (OGM) on External TAD	39
Special Line Considerations	40
Roll Over Phone Lines	40
Two-Line Phone System	40
Converting Telephone Wall Outlets	40
Installing Machine, External Two-Line TAD, and Two-Line Telephone	41
Multi-Line Connections (PBX)	42
If you are installing the machine to work with a PBX:	42
Custom Features on Your Phone Line	42
Custom Features on a Signal Line	42
3 On-Screen Programming	43
User-Friendly Programming	43
Menu Mode	43
Menu Selection Table	44
4 Initial Setup	49
Getting Started	49
Setting Paper Size	49
Turning on Cassette #2 (Option)	49
Setting Cassette Usage	50
Setting Date and Time	50
Setting Station ID	51
Entering Text	51
Inserting Spaces	52
Making Corrections	52
Repeating Letters	52
Special Characters and Symbols	52
Setting the Ring Volume	53
Setting the Beeper Volume	53
Setting the Speaker Volume	53
Setting the Handset Volume	54
Choosing the Handset Volume (For Volume Amplify)	54
Setting Volume Amplify (For the Hearing-Impaired)	55
Memory Storage	55
Turning On Automatic Daylight Savings Time	55
Toner Save	56
Sleep Mode	56
Setting Tone/Pulse Dialing Mode (For Canada Only)	56
5 Setup Receive	57
Basic Receiving Operations	57
Selecting Receive Mode	57
Setting Ring Delay	58
Setting F/T Ring Time (For FAX/TEL Mode Only)	58
Easy Receive	59
Printing a Reduced Incoming Document	59
Setting the Print Density	60
Advanced Receiving Operations	61
Operation from Extension Telephone or External Telephone	61
For FAX/TEL Mode Only	61
Changing Remote Codes	61
Printing a Fax in Memory	62
Polling	62
Setting Up Polling Receive	63
Setting Up Sequential Polling Receive	63
Canceling a Scheduled Job	64
Setting Multi-Function Link® Pro Mode	64
6 Setup Send	65
Before You Begin	65
Using the ADF (Automatic Document Feeder)	65
Sending Faxes with Multiple Settings	66
Manual Transmission	66
Automatic Transmission	66
Manual and Automatic Fax Redial	66
Dual Access	67
Real Time Transmission	67
Checking the Jobs Status	68
Canceling a Job While Scanning the Document	68
Canceling Jobs in Memory	68
Basic Sending Operations	69
Contrast	69
Fax Resolution	69
Composing Electronic Cover Page	70
Composing Your Own Comments	71
Cover Page for the Next Fax Only	71
Always Send Cover Page	72
Using a Printed Cover Page	72
Advanced Sending Operations	73
Overseas Mode	73
Delayed Timer	73
Delayed Fax	74
Delayed Batch Transmission	74
Setting Up Polling Transmit	75
7 Auto Dial Numbers and Dialing Options	76
Storing Numbers for Easy Dialing	76
Storing One Touch Dial Numbers	76
Storing Speed Dial Numbers	77
Changing One Touch and Speed Dial Numbers	77
Setting Up Groups for Broadcasting	78
Dialing Options	79
Manual Dialing	79
Search	79
Speed Dialing	80
One Touch Dialing	80
Broadcasting	81
Access Codes and Credit Card Numbers	82
Pause	82
Hold	82
Redial	82
Tone/Pulse (For Canada Only)	82
8 Telephone Services	83
Custom Features	83
Distinctive Ring	83
What Does Your Telephone Company’s “Distinctive Ring” Do?	83
What Does Brother’s “Distinctive Ring” Do?	83
Do You Have Voice Mail?	84
Before You Choose the Ring Pattern to Register	84
VERY IMPORTANT	85
Registering the Distinctive Ring Pattern	85
Caller ID	85
Viewing Caller ID List	86
Clearing a Caller ID Stored in Memory	86
Printing Caller ID List	86
Call Waiting Caller ID	86
CallManage (For USA Only)	87
Registration with CallManage Requires Changing Your Carrier Selection	87
Sending a Fax Using CallManage (For Domestic and International Long Distance Calls Only!)	88
Placing a Long Distance Telephone Call Using CallManage	88
Customer Support	88
Disclaimer	88
9 Remote Fax Options	89
Fax Forwarding/Paging	89
Programming a Fax Forwarding Number	89
Programming a Paging Number	90
Setting Fax Storage	91
Backup Print	91
Changing Remote Retrieval Access Code	91
Remote Retrieval	92
Using Remote Retrieval Access Code	92
Remote Commands	93
Retrieving Fax Messages	94
Changing Fax Forwarding Number	94
10Printing Reports	95
MFC Settings and Activity	95
Customizing the Transmission Verification Report	95
Setting the Fax Activity Report Interval	95
Using the Reports Key	96
To Print a Report	96
11 Making Copies	97
Using Your Machine as a Copier	97
Making a Single Copy	97
Making Multiple Copies	97
Out of Memory Message	97
Temporary Copy Settings	98
Copying Using Multiple Settings	98
Using the Enlarge and Reduce Keys	99
Using the Options Key	100
Copy Mode (Type of Original)	100
Copy Contrast	100
Sorting Multiple Copies	101
Special Copy Options	101
Changing Default Copy Settings	102
Copy Mode (Type of Original)	102
Copy Contrast	102
12 For DOS Users	103
How to Use the Brother Machine with Your DOS Application Software	103
What Does the Remote Printer Console Do?	103
Remote Printer Console Main Program	103
Installing the Remote Printer Console	104
Using the Remote Printer Console Main Program	105
Remote Printer Console	106
Current Printer Status Information	106
Printer Setup Category	106
Print Setup Section	106
Page Setup Section	107
Font Configuration	107
Other Configuration	108
Console Configuration Category	108
13 Using Brother Machine as a Printer	109
Special Printing Features	109
Windows® Printing	109
Popular Printer Emulation Support	109
Remote Printer Console Program for DOS	109
Bi-directional Parallel Interface	109
Enhanced Memory Management	109
Printing from Your PC	110
Multi-purpose Paper Cassette	110
Two-Sided Printing (Manual Duplexing)	110
Front Output Bin	111
Manual Feed Slot	111
Loading One Sheet of Paper	112
Loading More than One Sheet of Paper	112
Printing on Thicker Paper and Card Stock	113
Simultaneous Printing/Faxing	114
Choosing Acceptable Paper	114
Printer Operations	115
Reset Key	115
Printing the Internal Font List	115
Printing the Print Configuration List	115
Restoring Factory Default Settings	115
14 Printer Driver Settings (For Windows® Only)	116
Using the Brother MFC-8500 Printer Driver	116
Features in the PCL Printer Driver (For Windows® Users Only)	116
Basic Tab	117
Paper Size	118
Multiple Page	118
Border Line	118
Orientation	118
Copies	118
Collate	119
Media Type	119
Advanced Tab	120
Print Quality	120
Resolution	120
Toner Save	120
Print Setting (For Windows® 95/98/98SE/Me Users Only)	121
Duplex Printing	121
Manual Duplex	121
Binding Offset	121
Watermark	122
Print Watermark	122
In background	122
Watermark Text	123
Watermark Bitmap	123
Position	123
Page Setting	124
Device Options	125
Quick Print Setup	126
Administrator (For Windows® 95/98/98SE/Me Users Only)	126
Print Date & Time	127
Accessories Tab	128
Paper Source Setting	128
Default Source	128
Available Options	128
Support	129
Brother Solutions Center	129
Web Update	129
Check Setting	129
Features in the Printer Driver (For Windows® 2000)	130
General Tab	130
Printing Preferences	130
Layout Tab	131
*1 Orientation	131
*2 Pages Per Sheet	132
Paper/Quality Tab	132
*1 Paper Source	132
*2 Media	133
Advanced Options	133
*1 Paper /Output	133
*2 Graphic	134
*3 Document Options	134
Device Settings Tab	135
Installable Options	135
15 Using the Windows®-Based Brother MFL-Pro Control Center	136
Brother Control Center	136
AutoLoad the Brother Control Center	136
How to Turn Off AutoLoad	137
Using the Scan Keys	137
Using the Control Panel Keys	137
Scan Image	138
Scan/OCR	138
Scan to E-mail	138
Brother Control Center Features	139
Auto Configuration	139
Scanning Operations	139
Copy Operations	140
PC Fax Operation	140
Scanner Settings for Scan, Copy and PC Fax Buttons	140
Global Settings	140
Setting Up the Scanner Configurations	141
To Access the Scanner Configuration Screen:	141
Perform an Operation from the Control Center Screen	141
Scan to File	142
Scanner Settings	142
Destination Folder	143
Scan to E-mail	143
Scanner Settings	144
E-mail Application	144
File Attachments	144
Conversion Options	145
Format	145
Show QuickSend Menu	145
QuickSend List	145
Scan to Word Processor	146
Scanner Settings	146
Word Processor	147
User-Defined Button	148
Scanner Settings	148
Target Application	148
Copy	149
Scanner Settings	149
Copy Settings	149
Send a Fax	150
Scanner Settings	150
Fax Settings	150
16 Using ScanSoft™ PaperPort® for Brother and ScanSoft™ TextBridge®	151
Using ScanSoft™ PaperPort® and TextBridge®	151
Viewing Items in ScanSoft™ PaperPort® for Brother	152
Organizing Your Items in Folders	152
Links to Many Other Applications	153
Using ScanSoft™ TextBridge® OCR (Converting Image Text to Text You Can Edit)	153
Importing Items from Other Applications	153
Exporting Items in Other Formats	154
Exporting an Image File	154
Accessing the Scanner	154
Scanning a Document into Your PC	155
Settings in the Scanner Window	155
Image	155
Contrast	156
Custom	156
PreScanning an Image	157
17 Setting Up and Using PC FAX (For Windows® Only)	158
Introduction	158
Brother Resource Manager	158
MFC Remote Setup	159
PC FAX Sending (For Windows® Only)	160
Setting Up User Information	160
Setting Up Sending	161
Outside line access	161
Include header	161
Address Book file	161
User interface	162
Simple Style	162
Facsimile Style	162
Setting Up Speed Dial	163
The Address Book	164
Setting Up a Member in the Address Book	165
Setting Up a Group for Broadcasting	166
Editing Member Information	166
Deleting a Member or Group	167
Exporting the Address Book	167
Importing to the Address Book	168
Setting Up Cover Page	169
To	170
From	170
Comment	170
Select Cover Page Form	170
Import BMP file	170
Count Cover Page	170
Sending a File as a PC-FAX Using the Simple Style	171
Sending a File as a PC-FAX Using the Facsimile Style	172
Setting Up PC FAX Receiving	173
Setting Up Your MFC	173
Running PC FAX Receiving	173
Setting Up Your PC	174
Viewing New PC FAX Messages	174
18 Using Automatic E-Mail Printing	175
For Windows® 95, 98, 98SE, Me Only	175
Main Features	175
To Access the On-Line Documentation	175
To Install Automatic E-mail Printing (Optional Application):	175
19 Using the Brother MFC with a New Power Macintosh® G3, G4 or iMac™/iBook	176
Set up Your USB Equipped Apple® Macintosh® G3,G4, iMac™ or iBook with Mac OS 8.5/8.51/8.6/9.0/9.0...	176
Using Brother Printer Driver with Your Apple® Macintosh®	176
Sending a Fax from Your Macintosh® Application	178
Setting Up Your Address Book	180
Adding a New Member	180
Adding a New Group	181
Using Brother TWAIN Scanner Driver with Your Apple® Macintosh®	182
Accessing the Scanner	183
Scanning a Document into Your Macintosh G3, G4 or iMac	183
Settings in the Scanner Window	184
Image	184
Scanning Area	184
Business Card Size	185
Miscellaneous	185
Contrast	185
PreScanning an Image	186
20 Optional Accessories	187
Paper Cassette #2 (Option)	187
21 Important Information	188
Standard Telephone and FCC Notices	188
Laser Safety	189
FDA Regulations	189
Manufactured	189
Important—About the Interface Cable	190
Federal Communications Commission (FCC) Declaration of Conformity (For USA Only)	190
Important	191
Industry Canada Compliance Statement (For Canada Only)	191
Warranty	191
International ENERGY STAR® Compliance Statement	191
Important Safety Instructions	191
Trademarks	193
22 Troubleshooting and Routine Maintenance	194
Troubleshooting	194
Error Messages	194
Document Jam	197
Paper Jam	197
Paper is Jammed in the Multi-purpose Paper Cassette	198
Paper is Jammed near the Drum Unit	198
Paper is Jammed in the Fuser Unit	198
If You Are Having Difficulty with Your Machine	199
Packing and Shipping the Machine	206
Routine Maintenance	209
Cleaning the Document Scanner	209
Cleaning the Printer	209
Cleaning the Drum Unit	210
Replacing the Toner Cartridge	211
Toner Empty Indicator	211
Replacing the Drum Unit	214
Checking the Drum Life	215
Glossary	216
Specifications	220
Product Description	220
Fax	220
Printer	221
Computer Requirement	222
Electrical and Environment	222
Parallel Interface Specifications	223
USB (Universal Serial Bus) Interface Specifications	223
Resident Fonts	223
Symbol Sets/Character Sets	224
Index	226

Match case Limit results 1 per page

TROUBLESHOOTING AND ROUTINE MAINTENANCE

22 - 10

Software

Difficulties

“

Unable to write to

LPT1

”

“

LPT1 already

in use

”

error message

appears.

Make sure the MFC is on (plugged into the AC outlet)

and that is connected directly to the computer using

the bundled IEEE-1284 bi-directional parallel cable.

The cable must not go through another peripheral

device (such as a Zip Drive, External CD-ROM

Drive, or Switch box).

Make sure the MFC

’

s LCD screen is not displaying

an error message.

Make sure no other device drivers, which also

communicate through the parallel port, are running

automatically when you boot up the computer (such as,

drivers for Zip Drives, External CD-ROM Drive, etc

…

)

Suggested areas to check: (

Load=, Run= command lines

in the win.ini file or the Startup Group

)

Check with you computer manufacturer to confirm

that the computer

’

s parallel port settings in the BIOS

are set to support a bi-directional machine, i.e.

(Parallel Port Mode-ECP).

“

MFC is Busy

”

“

MFC

Connect Failure

”

error

message appears.

Paper

Handling

Difficulties

The machine does not load

paper. The LCD shows

CHECK DOCUMENT

PAPER JAM

Check to see if the

CHECK DOCUMENT

PAPER JAM

message appears on the LCD. If so, the

multi-purpose paper cassette may be out of paper or not

properly installed. If it is empty, load a new stack of paper

into the feeder. If there is paper in the multi-purpose paper

cassette, make sure it is straight. If the paper is curled, you

should straighten it. Sometimes it is helpful to remove the

paper, turn the stack over and put it back into the multi-

purpose paper cassette. Reduce the amount of paper in the

multi-purpose paper cassette, then try again. Check the

manual feed mode is not selected in the printer driver.

The machine does not

feed paper from the

manual feed slot.

Reinsert the paper firmly, load one sheet at a time. Make

sure that manual feed mode is selected in the printer

driver.

How can I load

envelopes?

You can load envelopes from the manual feed slot. Your

application software must be set up to print the envelope

size you are using. This is usually done in the Page Setup

or Document Setup menu of your software. Refer to your

software application manual.

Paper

Handling

Difficulties

(Cont.)

What paper can I use?

You can use plain paper, envelopes, transparencies and

labels that are made for laser machines. (For information

on paper you can use, see Acceptable Paper, on Page 2-

6.)

How can I clear paper

jams?

See Printer Jams, on Page 22-4.

Quality

Difficulties

Printouts are too dark or

light.

Adjust the print conditions by setting the Print Density

function.

It has been factory set to the middle position.

(See Setting the Print Density, on Page 5-4.)

Difficulty

Suggestions