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Brother International MFC 8890DW Users Manual - English - Page 155

Error and maintenance messages - replace toner error

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Troubleshooting and routine maintenance Error and maintenance messages C As with any sophisticated office product, errors may occur and consumable items may need to be replaced. If this happens, your machine identifies the error or required routine maintenance and shows the appropriate message. The most common error and maintenance messages are shown below. C You can correct most errors and perform routine maintenance by yourself. If you need more help, the Brother Solutions Center offers the latest FAQs and troubleshooting tips. Visit us at http://solutions.brother.com/. Error Message Access Error Cartridge Error Comm.Error Connection Fail Cooling Down Wait for a while Cover is Open Cover is Open Disconnected Cause Action The device is removed from the USB direct interface while the data is processing. Press Stop/Exit. Reinsert the device and try to print with Direct Print. The toner cartridge is not installed Pull out the drum unit, take out the toner properly. cartridge that is indicated on the LCD, and put it back into the drum unit again. Poor telephone line quality caused a communication error. Send the fax again or connect the machine to another telephone line. If the problem continues, call the telephone company and ask them to check your telephone line. You tried to poll a fax machine Check the other fax machine's polling setup. that is not in Polled Waiting mode. The temperature of the drum unit or toner cartridge is too hot. The machine will pause its current print job and go into cooling down mode. During the cooling down mode, you will hear the cooling fan running while the LCD shows Cooling Down, and Wait for a while. Make sure that you can hear the fan in the machine spinning and that the exhaust outlet is not blocked by something. If the fan is spinning, remove any obstacles that surround the exhaust outlet, and then leave the machine turned on but do not use it for several minutes. If the fan is not spinning disconnect the machine from the power for several minutes, then reconnect it. (The machine can be turned off for approximately 60 hours without losing faxes stored in the memory. See Transferring your faxes or Fax Journal report on page 144.) The front cover is not closed completely. The fuser cover is not closed completely or paper was jammed in the back of the machine when you turned on the power. Close the front cover of the machine. „ Close the fuser cover of the machine. „ Make sure paper is not jammed inside the back of the machine, and then close the fuser cover and press Start. The other person or other Try to send or receive again. person's fax machine stopped the call. 139

Section	Page
USER’S GUIDE MFC-8480DN/MFC-8680DN/MFC-8890DW	1
Brother numbers	3
Register your product	3
FAQs (frequently asked questions)	3
For Customer Service	3
Ordering accessories and supplies	4
Notice - Disclaimer of Warranties (USA and Canada)	5
Compilation and Publication Notice	5
Brother® One-Year Limited Warranty and Replacement Service (USA Only)	6
BROTHER MULTIFUNCTION CENTER / FAX MACHINE LIMITED WARRANTY (Canada only)	8
Table of Contents	9
Section I: General	17
1 General information	18
Using the documentation	18
Symbols and conventions used in the documentation	18
Accessing the Software User’s Guide and Network User’s Guide	19
Viewing documentation	19
Viewing documentation (Windows®)	19
How to find scanning instructions	20
Software User’s Guide:	20
ScanSoft™ PaperPort™ 11SE with OCR How-to-Guides:	20
How to find Network setup instructions (MFC-8890DW)	20
Viewing documentation (Macintosh)	20
How to find scanning instructions	21
Software User’s Guide:	21
Presto! PageManager User’s Guide:	21
How to find Network setup instructions (MFC-8890DW)	21
Accessing Brother support (Windows®)	21
Control panel overview	22
Status LED indications	25
2 Loading paper and documents	26
Loading paper and print media	26
Loading paper in the standard paper tray	26
Printing on plain paper, thin paper, recycled paper or transparencies from the paper tray	26
Loading paper in the multi-purpose tray (MP tray)	28
Printing on thick paper, bond paper, envelopes, labels and transparencies	28
Unprintable area	29
Unprintable area for faxes and copies	29
Unprintable area when printing from a computer	29
Acceptable paper and other print media	30
Recommended paper and print media	30
Type and size of paper	31
Standard paper tray	31
Multi-purpose tray (MP tray)	31
Optional lower tray (LT-5300)	31
The name for the paper trays in the printer driver in this Guide are as follows:	31
Paper capacity of the paper trays	31
Recommended paper specifications	32
Handling and using special paper	32
Types of paper to avoid	33
Envelopes	33
Types of envelopes to avoid	34
Labels	35
Types of labels to avoid	35
Loading documents	36
Using the automatic document feeder (ADF)	36
Recommended environment	36
Using the scanner glass	37
3 General Setup	38
Mode Timer	38
Paper settings	38
Paper Type	38
Paper Size	39
Tray Use in copy mode	39
Tray Use in fax mode	40
Tray Use in print mode	41
Volume settings	41
Ring volume	41
Beeper volume	41
Speaker volume	42
Automatic daylight savings time	42
Ecology features	43
Toner Save	43
Sleep Time	43
Turning off the scanner lamp	44
LCD Contrast	44
Dial Prefix	45
Setting up the prefix number	45
Changing the prefix number	45
4 Security features	46
Secure Function Lock 2.0	46
Setting the password for the administrator	46
Changing the password for the administrator	47
Setting up the public user mode	47
Setting up restricted users	48
Turning Secure Function Lock on/off	49
Switching Users	49
Setting Lock	50
Setting up the password	50
Changing your Setting Lock password	51
Turning Setting Lock on/off	51
Restricting dialing	52
Dial pad restriction	52
One Touch restriction	52
Speed Dial restriction	52
LDAP server restriction (MFC-8890DW only)	52
Section II: Fax	53
5 Sending a fax	54
How to fax	54
Entering fax mode	54
Sending a single-sided fax from the ADF	54
Sending a 2-sided fax from the ADF (MFC-8680DN and MFC-8890DW)	54
Sending a fax from the scanner glass	55
Faxing A4/Legal/Folio size documents from the scanner glass	56
Canceling a fax in progress	56
Broadcasting	57
Canceling a Broadcast in progress	57
Additional sending operations	58
Sending faxes using multiple settings	58
Electronic cover page	58
Composing your own comments	59
Send a cover page for the next fax	59
Send a cover page for all faxes	59
Using a printed cover page	59
Contrast	60
Changing Fax Resolution	60
To change the Fax Resolution setting for the next fax	60
To change the default Fax Resolution setting	60
Dual access	61
Real Time Transmission	61
Sending in real time for all faxes	61
Sending in real time for the next fax only	61
Overseas Mode	62
Delayed Fax	62
Delayed batch transmission	62
Checking and canceling waiting jobs	63
Sending a fax manually	63
Manual transmission	63
Sending a fax at the end of a conversation	63
Out of memory message	63
6 Receiving a fax	64
Choose the correct Receive Mode	64
Using receive modes	65
Fax Only	65
Fax/Tel	65
Manual	65
External TAD	65
Receive Mode settings	66
Ring Delay	66
F/T Ring Time (Fax/Tel mode only)	66
Easy Receive	67
If Easy Receive is On:	67
If Easy Receive is Off:	67
Setting the Print Density	67
Additional receiving operations	68
Printing a reduced incoming fax	68
Duplex (2-sided) printing for Fax mode	68
Setting the Fax Receive Stamp	69
Receiving a fax at the end of a conversation	69
Printing a fax from the memory	69
Receiving faxes into memory when the paper tray is empty	69
7 Telephone services and external devices	70
Telephone line services	70
Voice Mail	70
Distinctive Ring	70
What does your telephone company’s ‘Distinctive Ring’ do?	71
What does Brother’s ‘distinctive ring’ do?	71
Do you have Voice Mail?	71
Before you choose the ring pattern to register	72
Registering the distinctive ring pattern Very important!	72
Turning off distinctive ring	73
Connecting an external TAD (telephone answering device)	73
Connections	74
Recording an outgoing message (OGM)	74
Special line considerations	74
Roll over telephone lines	74
Two-line telephone system	75
Converting telephone wall outlets	75
Installing machine, external two-line TAD and two-line telephone	75
Multi-line connections (PBX)	76
External and extension telephones	76
Using external and extension telephones	76
Using extension telephones	76
Using an external telephone(Connected to the EXT. jack of the machine)	76
If you answer a call and no one is on the line:	76
For Fax/Tel mode only	77
Connecting an external or extension telephone	77
Using a non-Brother cordless external handset	77
Using Remote Codes	77
Fax Receive Code	77
Telephone Answer Code	77
Changing the Remote Codes	78
8 Dialing and storing numbers	79
How to dial	79
Manual dialing	79
One touch dialing	79
Speed dialing	79
Search	80
LDAP search (MFC-8890DW)	80
Fax redial	80
Storing numbers	81
Storing a pause	81
Storing One Touch Dial numbers	81
MFC-8480DN and MFC-8680DN:	81
MFC-8890DW:	82
Storing Speed Dial numbers	83
MFC-8480DN and MFC-8680DN:	83
MFC-8890DW	83
Changing One Touch and Speed Dial numbers	84
Setting up Groups for Broadcasting	85
Dialing access codes and credit card numbers	86
Pause	86
Tone or Pulse (Canada only)	86
9 Remote Fax Options	87
Fax Forwarding	87
Paging	88
Fax Storage	88
PC Fax Receive	89
Changing Remote Fax Options	90
Turning off Remote Fax Options	90
Remote retrieval	91
Setting a Remote Access Code	91
Using your Remote Access Code	91
Retrieving fax messages	92
Changing the Fax Forwarding number	92
Remote fax commands	93
10 Polling	94
Polling receive	94
Sequential polling	94
Polled transmit	95
Setup for polled transmit	95
11 Printing reports	96
Fax reports	96
Transmission verification report	96
Fax Journal	97
Reports	97
How to print a report	97
Section III: Copy	99
12 Making copies	100
How to copy	100
Entering copy mode	100
Making a single copy	100
Making multiple copies	100
Stop copying	100
Copy options (temporary settings)	101
Enlarging or reducing the image copied	101
Improving copy quality	102
Sorting copies using the ADF	102
Changing text copy resolution	102
Adjusting Contrast and Brightness	103
Contrast	103
Brightness	103
Making N in 1 copies (page layout)	104
If you are copying from the ADF:	104
If you are copying from the scanner glass:	105
Duplex (2-sided) copying	105
Duplex Copy (long edge flip)	105
Advanced Duplex Copy (short edge flip)	106
Tray selection	108
Out of memory message	108
Section IV: Direct printing	109
13 Printing data from a USB Flash memory drive or a digital camera supporting mass storage	110
Supported file formats	110
Creating a PRN or PostScript® 3™ file for direct printing	110
Printing data directly from the USB Flash memory drive or digital camera supporting mass storage	111
Understanding the error messages	113
Section V: Software	115
14 Software and Network features	116
How to read the HTML User’s Guide	116
Windows®	116
Macintosh	117
Section VI: Appendixes	119
A Safety and legal	120
Choosing a location	120
To use the machine safely	122
Important safety instructions	126
Standard telephone and FCC notices	128
Industry Canada Compliance Statement (Canada only)	130
Laser safety	130
FDA regulations	131
Disconnect device	131
LAN connection	132
International ENERGY STAR® Compliance Statement	132
Libtiff Copyright and License	133
Trademarks	134
B Options	135
Options	135
Optional paper tray (LT-5300)	136
Memory board	136
Installing extra memory	137
C Troubleshooting and routine maintenance	138
Troubleshooting	138
If you are having difficulty with your machine	138
Improving the print quality	147
Setting Dial Tone detection	154
Telephone line interference	154
Error and maintenance messages	155
Transferring your faxes or Fax Journal report	160
Transferring faxes to another fax machine	160
Transferring faxes to your PC	160
Transferring Fax Journal report to another fax machine	160
Document jams	161
Document is jammed in the top of the ADF unit	161
Document is jammed under the document cover	161
Document is jammed at the output tray	162
Document is jammed in the duplex slot	162
Paper jams	163
Paper is jammed in the MP tray	163
Paper is jammed in Paper Tray 1 or Tray 2	164
Paper is jammed inside the machine	165
Paper is jammed inside the drum unit and toner cartridge assembly	166
Paper is jammed at the back of the machine	167
Paper is jammed in the duplex tray	168
Routine maintenance	169
Cleaning the outside of the machine	169
Cleaning the scanner	170
Cleaning the laser scanner window	170
Cleaning the corona wire	172
Cleaning the drum unit	173
Replacing the consumable items	175
Replacing a toner cartridge	176
Replacing the drum unit	179
Replacing periodic maintenance parts	181
Machine Information	181
Checking the Serial Number	181
Checking the Page Counters	181
Checking the remaining life of parts	182
Reset	182
How to reset	183
Packing and shipping the machine	183
D Menu and features	185
On-screen programming	185
Menu table	185
Memory storage	185
Menu keys	185
How to access the menu mode	186
Menu table	187
Entering text	208
E Specifications	210
General	210
Print media	212
Fax	214
Copy	215
Scan	216
Print	217
Interfaces	218
Direct Print feature	219
Computer requirements	220
Consumable items	222
Ethernet wired network	223
Ethernet wireless network (MFC-8890DW only)	225
Authentication and encryption for wireless users only	227
Authentication method	227
Encryption methods	227
Network key	228
Wireless one-push configuration	229
F Glossary	230
Index	234

Match case Limit results 1 per page

Troubleshooting and routine maintenance

139

Error and maintenance messages

As with any sophisticated office product, errors may occur and consumable items may need to be

replaced. If this happens, your machine identifies the error or required routine maintenance and

shows the appropriate message. The most common error and maintenance messages are shown

below.

You can correct most errors and perform routine maintenance by yourself. If you need more help,

the Brother Solutions Center offers the latest FAQs and troubleshooting tips.

Visit us at http://solutions.brother.com/.

Error Message

Cause

Action

Access Error

The device is removed from the

USB direct interface while the

data is processing.

Press

Stop/Exit

. Reinsert the device and try

to print with Direct Print.

Cartridge Error

The toner cartridge is not installed

properly.

Pull out the drum unit, take out the toner

cartridge that is indicated on the LCD, and

put it back into the drum unit again.

Comm.Error

Poor telephone line quality

caused a communication error.

Send the fax again or connect the machine

to another telephone line. If the problem

continues, call the telephone company and

ask them to check your telephone line.

Connection Fail

You tried to poll a fax machine

that is not in Polled Waiting mode.

Check the other fax machine’s polling setup.

Cooling Down

Wait for a while

The temperature of the drum unit

or toner cartridge is too hot. The

machine will pause its current

print job and go into cooling down

mode. During the cooling down

mode, you will hear the cooling

fan running while the LCD shows

Cooling Down

, and

Wait for a while

Make sure that you can hear the fan in the

machine spinning and that the exhaust outlet

is not blocked by something.

If the fan is spinning, remove any obstacles

that surround the exhaust outlet, and then

leave the machine turned on but do not use

it for several minutes.

If the fan is not spinning disconnect the

machine from the power for several minutes,

then reconnect it. (The machine can be

turned off for approximately 60 hours without

losing faxes stored in the memory. See

Transferring your faxes or Fax Journal report

on page 144.)

Cover is Open

The front cover is not closed

completely.

Close the front cover of the machine.

Cover is Open

The fuser cover is not closed

completely or paper was jammed

in the back of the machine when

you turned on the power.

Close the fuser cover of the machine.

Make sure paper is not jammed inside

the back of the machine, and then close

the fuser cover and press

Start

Disconnected

The other person or other

person’s fax machine stopped the

call.

Try to send or receive again.