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Brother International MFC-J615W Basic Users Manual - English - Page 70

B Troubleshooting, Error and Maintenance messages - printer cartridges

UPC - 012502625087

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B Troubleshooting B Error and Maintenance messages B As with any sophisticated office product, errors may occur and consumable items may need to be replaced. If this happens, your machine identifies the problem and shows a message. The most common error and maintenance messages are shown below. You can correct most errors and clear routine maintenance messages by yourself. If you need more help, the Brother Solutions Center offers the latest FAQs and troubleshooting tips. Visit us at http://solutions.brother.com/ Error Message B&W Print Only Replace Ink Cause Action One or more of the color ink cartridges have reached the end of their life. You can use the machine in black & white mode for approximately four weeks depending on the number of pages you print. Replace the ink cartridges. (See Replacing the ink cartridges on page 53.) While this message appears on the LCD, each operation works in the following way:  Printing If you click Grayscale in the Advanced tab of the printer driver you can use the machine as a black & white printer.  Copying If the paper type is set to Plain Paper or Inkjet Paper you can make copies in black & white.  Faxing If the paper type is set to Plain Paper or Inkjet Paper, the machine will receive and print the faxes in black & white. If a sending machine has a color fax, the machine's "handshake" will ask that the fax be sent as black & white. If the paper type is set to Other Glossy, Brother BP71 or Brother BP61 the machine will stop all print operations. If you unplug the machine, or take out the ink cartridge, you cannot use the machine until you change to a new ink cartridge. 56

Section	Page
BASIC USER’S GUIDE MFC-J615W MFC-J630W	1
Brother numbers	3
Register your product	3
FAQs (frequently asked questions)	3
For Customer Service	3
Ordering accessories and supplies	4
Notice - Disclaimer of Warranties (USA and Canada)	5
Compilation and Publication Notice	5
Brother® Two-Year Limited Warranty and Replacement Service (USA Only)	6
User's Guides and where do I find it?	8
Table of Contents	9
1 General information	15
Using the documentation	15
Symbols and conventions used in the documentation	15
Accessing the Advanced User’s Guide, Software User’s Guide and Network User’s Guide	16
Viewing Documentation	16
How to find Scanning instructions	17
How to find Network setup instructions	17
Accessing Brother Support (Windows®)	18
Accessing Brother Support (Macintosh)	19
Control panel overview	20
LCD screen	22
Basic Operations	22
2 Loading paper	23
Loading paper and other print media	23
Loading envelopes and postcards	25
About envelopes	25
Loading envelopes and postcards	26
Loading photo paper	27
Removing small printouts from the machine	29
Printable area	30
Paper settings	31
Paper Type	31
Paper Size	31
Acceptable paper and other print media	32
Recommended print media	32
Handling and using print media	33
Paper capacity of the output paper tray cover	33
Choosing the right print media	34
Paper type and size for each operation	34
Paper weight, thickness and capacity	35
3 Loading documents	36
How to load documents	36
Using the ADF	36
Document Sizes Supported	36
How to load documents	36
Using the scanner glass	36
Document Sizes Supported	36
How to load documents	37
Scannable area	37
4 Sending a fax	38
How to send a fax	38
Setting scanner glass size for faxing	39
Color fax transmission	39
Canceling a fax in progress	39
Transmission Verification Report	40
5 Receiving a fax	41
Receive modes	41
Choose the correct Receive Mode	41
Using receive modes	43
Fax Only	43
Fax/Tel	43
Manual	43
External TAD	43
Receive mode settings	44
Ring Delay	44
F/T Ring Time (Fax/Tel mode only)	44
Easy Receive	45
If Easy Receive is On:	45
If Easy Receive is Off:	45
6 Telephone services and external devices	46
Telephone services	46
Voice Mail	46
Distinctive Ring	47
What does your telephone company's “Distinctive Ring” do?	47
What does Brother's “Distinctive Ring” do?	47
Do you have Voice Mail?	47
Before you choose the ring pattern to register	48
Registering the Distinctive Ring pattern	48
Turning off Distinctive Ring	49
Connecting an external TAD (telephone answering device)	49
Connections	50
Recording an outgoing message (OGM) on an external TAD	51
Multi-line connections (PBX)	51
External and extension telephones	52
Connecting an external or extension telephone	52
Using external and extension telephones	52
If you answer a call and no one is on the line:	52
Using a non-Brother cordless external telephone	53
Using remote codes	53
Fax Receive code	53
Telephone Answer Code	53
Changing the remote codes	53
7 Dialing and storing numbers	54
How to dial	54
Manual dialing	54
Speed Dialing	54
Search	54
Fax Redial	55
Storing numbers	55
Storing a pause	55
Storing Speed Dial numbers	55
Changing Speed Dial names or numbers	56
8 Making copies	57
How to copy	57
Stop copying	57
Copy settings	58
Paper Options	58
Paper Type	58
Paper Size	58
9 PhotoCapture Center®: Printing photos from a memory card or USB Flash memory drive	59
PhotoCapture Center® operations	59
Using a memory card or USB Flash memory drive	59
Getting started	60
Print Images	62
View Photos	62
PhotoCapture Center® print settings	62
How to scan to a memory card or USB Flash memory drive	63
10 How to print from a computer	65
Printing a document	65
11 How to scan to a computer	66
Scanning a document	66
Scanning using the scan key	66
Scanning using a scanner driver	66
A Routine maintenance	67
Replacing the ink cartridges	67
B Troubleshooting	70
Error and Maintenance messages	70
Error animation	76
Transferring your faxes or Fax Journal report	76
Transferring faxes to another fax machine	76
Transferring faxes to your PC	77
Transferring the Fax Journal report to another fax machine	77
Document jam	78
Document is jammed in the top of the ADF unit	78
Document is jammed inside the ADF unit	78
Printer jam or paper jam	79
Troubleshooting	81
If you are having difficulty with your machine	81
Dial Tone	91
Telephone line interference / VoIP	91
Machine Information	92
Checking the serial number	92
Reset functions	92
How to reset the machine	92
C Menu and features	93
On-screen programming	93
Menu table	94
Entering Text	114
Inserting spaces	114
Making corrections	114
Repeating letters	114
Special characters and symbols	114
D Specifications	115
General	115
Print media	116
Fax	117
Copy	118
PhotoCapture Center®	119
PictBridge	120
Scanner	120
Printer	121
Interfaces	121
Computer requirements	122
Consumable items	123
Network (LAN)	124
Index	125