Brother International MFC-J615W Basic Users Manual - English - Page 83

Printing Received Faxes, Printing continued, Reverse Order, Basic, Advanced, Color Settings - scanner driver

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Page 83 highlights

Troubleshooting Printing (continued) Difficulty The machine prints dense lines on the page. The printouts are wrinkled. Cannot perform "Page Layout" printing. Print speed is too slow. True2Life® is not working properly. Photo paper does not feed properly. Machine feeds multiple pages. There is a paper jam. Printed pages are not stacked neatly. Machine does not print from Adobe® Illustrator®. Suggestions Check Reverse Order in the Basic tab of the printer driver. In the printer driver Advanced tab, click Color Settings, and uncheck Bi-Directional Printing for Windows® or Bi-Directional Printing for Macintosh. Make sure you are using Genuine Brother Innobella™ Ink. Check that the paper size setting in the application and in the printer driver are the same. Try changing the printer driver setting. The highest resolution needs longer data processing, sending and printing time. Try the other quality settings in the printer driver Advanced tab. Also, click Color Settings, and make sure you uncheck Color Enhancement (True2Life®). Turn the borderless feature off. Borderless printing is slower than normal printing. (See Printing for Windows® or Printing and Faxing for Macintosh in the Software User's Guide.) If the image data is not full color in your application (such as 256 color), True2Life® will not work. Use at least 24 bit color data with the True2Life® feature. When you print on Brother Photo paper, load one extra sheet of the same photo paper in the paper tray. An extra sheet has been included in the paper package for this purpose. Clean the paper pick-up rollers. (See Cleaning the paper pick-up rollers in appendix A in the Advanced User's Guide.) Make sure the paper is loaded properly in the paper tray. (See Loading paper and other print media on page 9.) Check that more than two types of paper are not loaded in the paper tray at any one time. Make sure the paper length guide is set to the correct paper size. Do not extend the paper tray when you load A5 or smaller size paper. (See Printer jam or paper jam on page 65.) Make sure you are using the paper support flap. (See Loading paper and other print media on page 9.) Try to reduce the print resolution. (See Printing for Windows® or Printing and Faxing for Macintosh in the Software User's Guide.) Printing Received Faxes B Difficulty Condensed print and white streaks across the page or the top and bottom of sentences are cut off. Suggestions You probably had a bad connection, with static or interference on the telephone line. Ask the other party to send the fax again. Vertical black lines when receiving. The sender's scanner may be dirty. Ask the sender to make a copy to see if the problem is with the sending machine. Try receiving from another fax machine. Received color fax prints only in black & white. Left and Right margins are cut off or a single page is printed on two pages. Replace the color ink cartridges that have reached the end of their life, and then ask the other person to send the color fax again. (See Replacing the ink cartridges on page 53.) Turn on Auto Reduction. (See Printing a reduced incoming fax in chapter 4 in the Advanced User's Guide.) 69

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Troubleshooting
69
B
The machine prints dense lines on
the page.
Check
Reverse Order
in the
Basic
tab of the printer driver.
The printouts are wrinkled.
In the printer driver
Advanced
tab, click
Color Settings
, and uncheck
Bi-Directional Printing
for Windows
®
or
Bi-Directional Printing
for Macintosh.
Make sure you are using Genuine Brother Innobella™ Ink.
Cannot perform “Page Layout”
printing.
Check that the paper size setting in the application and in the printer driver are the
same.
Print speed is too slow.
Try changing the printer driver setting. The highest resolution needs longer data
processing, sending and printing time. Try the other quality settings in the printer
driver
Advanced
tab. Also, click
Color Settings
, and make sure you uncheck
Color Enhancement (True2Life
®
).
Turn the borderless feature off. Borderless printing is slower than normal printing.
(See
Printing
for Windows
®
or
Printing and Faxing
for Macintosh in the
Software
User’s Guide
.)
True2Life
®
is not working properly.
If the image data is not full color in your application (such as 256 color), True2Life
®
will not work. Use at least 24 bit color data with the True2Life
®
feature.
Photo paper does not feed
properly.
When you print on Brother Photo paper, load one extra sheet of the same photo
paper in the paper tray. An extra sheet has been included in the paper package
for this purpose.
Clean the paper pick-up rollers. (See
Cleaning the paper pick-up rollers
in
appendix A
in the
Advanced User’s Guide
.)
Machine feeds multiple pages.
Make sure the paper is loaded properly in the paper tray. (See
Loading paper and
other print media
on page 9.)
Check that more than two types of paper are not loaded in the paper tray at any
one time.
There is a paper jam.
Make sure the paper length guide is set to the correct paper size. Do not extend
the paper tray when you load A5 or smaller size paper. (See
Printer jam or paper
jam
on page 65.)
Printed pages are not stacked
neatly.
Make sure you are using the paper support flap.
(See
Loading paper and other print media
on page 9.)
Machine does not print from
Adobe
®
Illustrator
®
.
Try to reduce the print resolution. (See
Printing
for Windows
®
or
Printing and
Faxing
for Macintosh in the
Software User’s Guide
.)
Printing Received Faxes
Difficulty
Suggestions
Condensed print and white streaks
across the page or the top and
bottom of sentences are cut off.
You probably had a bad connection, with static or interference on the telephone
line. Ask the other party to send the fax again.
Vertical black lines when receiving.
The sender's scanner may be dirty. Ask the sender to make a copy to see if the
problem is with the sending machine. Try receiving from another fax machine.
Received color fax prints only in
black & white.
Replace the color ink cartridges that have reached the end of their life, and then
ask the other person to send the color fax again.
(See
Replacing the ink cartridges
on page 53.)
Left and Right margins are cut off or
a single page is printed on two
pages.
Turn on Auto Reduction. (See
Printing a reduced incoming fax
in
chapter 4
in the
Advanced User’s Guide
.)
Printing (continued)
Difficulty
Suggestions