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Chapter 7 Display LIFE TTL LIFE ROLL LIFE CUTSHEET LIFE A-F POWER ON W-INK CUTTER WIPE T-7-6 Description Cumulative number of printed media (equivalent of A4) Cumulative number of printed roll media (equivalent of A4) Cumulative number of printed cut sheets (equivalent to A4) Cumulative number of printed media for environments A to F Cumulative power-on time (excluding the sleep time) Remaining capacity of the maintenance cartridge Number of cutting operations (count as 1 by moving back and forth) Number of wiping operations Unit sheets sheets sheets sheets Hours % Times Times 2) CARRIAGE: Counters related to carriage unit T-7-7 Display PRINT DRIVE CR COUNT CR DIST. PRINT COUNT Description Cumulative printing time Cumulative carriage moving time Cumulative carriage scan count (count as 1 by moving back and forth) Cumulative carriage scan distance (count as 1 by moving 210mm) Cumulative print end count (count as 1 by capping) Unit Hours Hours Times Times Times 3) PURGE: Counters related to purge unit T-7-8 Display CLN-A-1 CLN-A-2 CLN-A-3 CLN-A-6 CLN-A-10 CLN-A-11 CLN-A-15 CLN-A-16 CLN-A-17 CLN-A-TTL CLN-M-1 CLN-M-4 CLN-M-5 CLN-M-6 CLN-M-TTL Description Cumulative number of automatic cleaning 1 (normal suction) operations Cumulative number of automatic cleaning 2 (ink level adjusting) operations Cumulative number of automatic cleaning 3 (initial filling) operations Cumulative number of automatic cleaning 6 (strong normal suction) operations Cumulative number of automatic cleaning 10 (ink filling after secondary transportation) operations Cumulative number of automatic cleaning 11 (ink filling after head replacement) operations Cumulative number of automatic cleaning 15 (dot count small suction) operations Cumulative number of automatic cleaning 16 (sedimented ink agitation) operations Cumulative number of automatic cleaning 17 (small suction) operations Total number of automatic cleaning operations Cumulative number of manual cleaning 1 (normal suction) operations Cumulative number of manual cleaning 4 (ink draining from head after head replacement) operations Cumulative number of manual cleaning 5 (ink draining from head and tube before transportation ) operations Cumulative number of manual cleaning 6 (normal strong suction) operations Total number of manual cleaning operations 4) CLEAR: Counters related to counter initialization T-7-9 Display CLR-INK CONSUME CLR-CUTTER EXC. CLR-MTC EXC. CLR-HEAD L EXC. CLR-HEAD R EXC. CLR-UNIT A EXC. CLR-UNIT D EXC. CLR-UNIT H EXC. CKR-UNIT K EXC. CLR-UNIT P EXC. CLR-UNIT V EXC. CLR-FACTORY CNT. Description Cumulative count of ink section consumption amount clearing Cumulative count of cutter replacement count clearing Cumulative count of maintenance cartridge replacement count clearing Cumulative count of head L replacement count clearing Cumulative count of head R replacement count clearing Cumulative count of unit A(waste ink system) replacement count clearing Cumulative count of unit D(carriage unit) replacement count clearing Cumulative count of unit H(purge) replacement count clearing Cumulative count of unit K(head management sensor) replacement count clearing Cumulative count of unit P(feed motor) replacement count clearing Cumulative count of unit V(mist fan unit) replacement count clearing For factory 5) EXCHANGE: Counters related to parts replacement T-7-10 Display Description CUTTER EXC. Cutter replacement count (Count of executing cutter replacement mode) MTC EXC. Maintenance cartridge replacement count HEAD R EXC. Head R replacement count HEAD L EXC. Head L replacement count BOARD EXC.(M/B) Main controller PCB replacement count UNIT A EXC. Unit A(waste ink system) replacement count (Count of executing [INITIALIZE] > [PARTS COUNTER] > [PARTS A]) UNIT D EXC. Unit D(carriage unit) replacement count (Count of executing [INITIALIZE] > [PARTS COUNTER] > [PARTS D]) Unit Times Times Times Times Times Times Times 7-8 Unit Times Times Times Times Times Times Times Times Times Times Times Times Times Times Times Unit Times Times Times Times Times Times Times Times Times Times Times Times

Section	Page
Chapter 1 PRODUCT DESCRIPTION	13
1.1 Product Overview	17
1.1.1 Product Overview	17
1.2 Features	17
1.2.1 Features	17
1.2.2 Printhead	17
1.2.3 Ink tank	18
1.2.4 Cutter unit	18
1.2.5 Roll holder	18
1.2.6 Media take-up unit (option)	18
1.2.7 Consumables	19
1.3 Product Specifications	19
1.3.1 General Specifications	19
1.4 Detailed Specifications	21
1.4.1 Printing mode	21
1.4.2 Interface Specifications	21
1.5 Names and Functions of Components	22
1.5.1 Front	22
1.5.2 Rear	23
1.5.3 Carriage	23
1.5.4 Internal parts	24
1.6 Basic Operation	24
1.6.1 Operation panel	24
1.6.2 Main menu	25
1.7 Safety and Precautions	32
1.7.1 Safety Precautions	32
1.7.1.1 Moving Parts	32
1.7.1.2 Adhesion of Ink	33
1.7.1.3 Electrical Parts	34
1.7.2 Other Precautions	34
1.7.2.1 Printhead	34
1.7.2.2 Ink tank	35
1.7.2.3 Handling the Printer	36
1.7.3 Precautions When Servicing Printer	37
1.7.3.1 Notes on the Data Stored in the Printer	37
1.7.3.2 Confirming the Firmware Version	37
1.7.3.3 Precautions Against Static Electricity	37
1.7.3.4 Precautions for Disassembly/Reassembly	37
1.7.3.5 Self-diagnostic feature	37
1.7.3.6 Disposing of the Lithium Battery	37
Chapter 2 TECHNICAL REFERENCE	39
2.1 Basic Operation Outline	43
2.1.1 Printer Diagram	43
2.1.2 Print Driving	43
2.2 Firmware	43
2.2.1 Operation Sequence at Power-on	43
2.2.2 Operation Sequence at Power-off	44
2.2.3 Print Control	45
2.2.4 Print Position Adjustment Function	46
2.2.5 Head Management	46
2.2.6 Printhead Overheating Protection Control	46
2.2.7 Pause between Pages	46
2.2.8 White Raster Skip	46
2.2.9 Sleep mode	46
2.3 Printer Mechanical System	47
2.3.1 Outline	47
2.3.1.1 Outline	47
2.3.2 Ink Passage	47
2.3.2.1 Ink Passage	47
2.3.2.1.1 Overview of Ink Passage	47
2.3.2.2 Ink Tank Unit	48
2.3.2.2.1 Structure of Ink Tank Unit	48
2.3.2.3 Carriage Unit	50
2.3.2.3.1 Functions of Carriage unit	50
2.3.2.3.2 Structure of Carriage Unit	50
2.3.2.4 Printhead	52
2.3.2.4.1 Structure of Printhead	52
2.3.2.5 Purge Unit	53
2.3.2.5.1 Functions of Purge Unit	53
2.3.2.5.2 Structure of Purge Unit	54
2.3.2.6 Maintenance Cartridge	56
2.3.2.6.1 Maintenance cartridge	56
2.3.2.7 Air Flow	56
2.3.2.7.1 Air flow	56
2.3.3 Paper Path	56
2.3.3.1 Outline	56
2.3.3.1.1 Overview of Paper Path	56
2.3.3.2 Paper Path	58
2.3.3.2.1 Structure of Feed Roller Unit	58
2.3.3.3 Cutter Unit	58
2.3.3.3.1 Structure of the cutter unit	58
2.4 Printer Electrical System	58
2.4.1 Outline	58
2.4.1.1 Overview	58
2.4.2 Main Controller	59
2.4.2.1 Main controller components	59
2.4.3 Carriage Relay PCB	61
2.4.3.1 Carriage relay PCB components	61
2.4.4 Head Relay PCB	61
2.4.4.1 Head relay PCB components	61
2.4.5 Motor Driver	61
2.4.5.1 Media take-up unit components	61
2.4.6 Maintenance Cartridge Relay PCB	62
2.4.6.1 Maintenance cartridge relay PCB components	62
2.4.7 Power Supply	62
2.4.7.1 Power supply block diagram	62
2.5 Detection Functions with Sensors	62
2.5.1 Cover system	62
2.5.2 Ink passage system	63
2.5.3 Carriage system	65
2.5.4 Paper path system	66
2.5.5 Humidity sensor	66
2.5.6 Media take-up Unit	67
Chapter 3 INSTALLATION	69
3.1 Installation	73
3.1.1 Making Pre-Checks	73
3.1.1.1 Making Pre-Checks	73
3.1.2 Unpacking and Installation	73
3.1.2.1 Checking the Contents	73
3.1.2.2 Assembling the Stand	75
3.1.2.3 Installing the Printer	78
3.1.2.4 Installing the Basket	79
3.1.2.5 Installing the Media Take-Up Unit (Option)	83
3.1.2.6 Removing Protection Materials	89
3.1.3 Checking the Images/Operations	91
3.1.3.1 Checking the Image and Operation	91
Chapter 4 DISASSEMBLY/REASSEMBLY	93
4.1 Service Parts	97
4.1.1 Service parts	97
4.2 Disassembly/Reassembly	97
4.2.1 Diassembly/Reassembly	97
4.3 Points to Note on Disassembly and Reassembly	100
4.3.1 Note on locations prohibited from disassembly	100
4.3.2 Moving the carriage manually	100
4.3.3 Units requiring draining of ink	101
4.3.4 External covers	101
4.3.5 Drive unit	107
4.3.6 Carriage unit	108
4.3.7 Ink tube unit	112
4.3.8 Feeder unit	113
4.3.9 Purge unit	113
4.3.10 Ink tank unit	114
4.3.11 Linear encoder	117
4.3.12 Head management sensor	118
4.3.13 PCBs	118
4.3.14 Opening the cap and moving the wiper unit	119
4.3.15 Opening and closing ink supply valves	119
4.3.16 Draining the ink	120
4.4 Applying the Grease	121
4.4.1 Applying the Grease	121
4.5 Adjustment and Setup Items	123
4.5.1 Action to take after replacing the feed roller HP sensor, feed roller encoder, or feed roller	123
4.5.2 Action to take after replacing the carriage unit or multi sensor	123
4.5.3 Action to take after replacing the head management sensor	123
Chapter 5 MAINTENANCE	125
5.1 Periodic Replacement Parts	129
5.1.1 Periodic replacement parts	129
5.2 Consumable Parts	129
5.2.1 Consumable parts	129
5.3 Periodic Maintenance	129
5.3.1 Regular Maintenance	129
Chapter 6 TROUBLESHOOTING	131
6.1 Troubleshooting	135
6.1.1 Outline	135
6.1.1.1 Outline of Troubleshooting	135
6.1.2 Troubleshooting When Warnings Occur	135
6.1.2.1 Ink Level: Check	135
6.1.2.2 Check maint cartridge capacity.	135
6.1.2.3 Ink tank is empty. Replace the ink tank.	135
6.1.2.4 No ink tank loaded. Check ink tank	135
6.1.2.5 Close Ink Tank Cover	135
6.1.2.6 End of paper feed. Cannot feed paper more.	136
6.1.2.7 Paper Type Wrong	136
6.1.2.8 GARO W12xx	136
6.1.2.9 Check printed document.	136
6.1.2.10 Prepare for parts replacement. Call for service.	136
6.1.2.11 Parts replacement time has passed. Call for service.	137
6.1.3 Troubleshooting When Errors Occur	137
6.1.3.1 03870001-2015 Cutter error	137
6.1.3.2 03010000-200C/03010000-200E/03010000-200F/03010000-2017/03010000-2018/03016000-2010 multi sensor	137
6.1.3.3 03031000-2E0F Upper cover sensor error	137
6.1.3.4 03031101-2E10 Ink tank cover switch error	137
6.1.3.5 03031000-2E11 Carriage cover sensor error	138
6.1.3.6 03031000-2E12 Defective paper release lever	138
6.1.3.7 03010000-2016/03010000-2E27 Paper feed error	138
6.1.3.8 03010000-200D Cut media end error	138
6.1.3.9 03010000-2E1F/03060000-2E14/03060A00-2E00/03061000-2E15/03063000-2E08/03860002-2E02/03860002-2E0A/ 03860002-2E0C Path mismatch error	139
6.1.3.10 03862000-2E09 Insufficient roll media error	139
6.1.3.11 03890000-2920 Media take-up motor error	139
6.1.3.12 03890000-2921 Media take-up paper detection sensor error	139
6.1.3.13 03060A00-2E1B Roll media end error	139
6.1.3.14 03861001-2405/03861001-2406 Borderless printing error	140
6.1.3.15 03810104-2500/03810101-2501/03810102-2502/03810103-2503/03810112-2504/03810113-2505/03810106-2506/ 03810105-2508/03810115-2509/03810107-250A/03810109-250B/03810108-250C No ink error	140
6.1.3.16 03830104-2520/03830101-2521/03830102-2522/03830103-2523/03830112-2524/03830113-2525/03830106-2526/ 03830105-2528/038301...	140
6.1.3.17 03800204-2540/03830201-2541/03830202-2542/03830203-2543/03830212-2544/03830213-2545/03830206-2546/ 03830205-2548/03830215-2549/03830207-254A/03830209-254B/03830208-254C Invalid ink tank ID	140
6.1.3.18 03830304-2560/03830301-2561/03830302-2562/03830303-2563/03830312-2564/03830313-2565/03830306-2566/ 03830305-2568/03830305-2568/03830315-2569/03830307-256A/03830309-256B/03830308-256C Ink tank EEPROM error	140
6.1.3.19 03810204-2570/03810201-2571/03810202-2572/03810203-2573/03810212-2574/03810213-2575/03810206-2576/ 03810205-2578/03810215-2579/03810207-257A/03810209-257B/03810208-257C Ink low error (occurs when replacing the printhead)	140
6.1.3.20 03810204-2580/03810201-2581/03810202-2582/03810203-2583/03810212-2584/03810213-2585/03810206-2586/ 03810205-2588/03810215-2589/03810207-258A/03810209-258B/03810208-258C Ink low error (occures when cleaning B is executed)	141
6.1.3.21 03810204-2590/03810201-2591/03810202-2592/03810203-2593/03810212-2594/03810213-2595/03810206-2596/ 03810205-2598/03810215-2599/03810207-259A/03810209-259B/03810208-259C Ink low error (occures when printing)	141
6.1.3.22 03800301-2801/03800201-2802/03800401-2803/03800201-2812/03800302-2809/03800202-280A/03800402-280B/ 03800202-2813 Printhead error	141
6.1.3.23 03800101-2800/03800102-2808/03800201-2804/03800202-2807 Printhead installing error	141
6.1.3.24 03800501-280D/03800502-280E Defective printhead nozzle	142
6.1.3.25 03841201-2816/03841201-2817/03841101-2818/03841001-2819/03841001-281B Maintenance cartridge error	142
6.1.3.26 03010000-2820/03010000-2821/03010000-2822/03010000-2823/03130031-2F32/03010000-2F33/ Adjustment error	142
6.1.3.27 03130031-260E Gap detection error	142
6.1.3.28 03130031-260F Gap adjustment error	142
6.1.3.29 03130031-2618 VH voltage abnormality error	143
6.1.3.30 03800500-2F2F/03800500-2F30 Head management sensor error	143
6.1.3.31 03130031-2F16 Mist fan error	143
6.1.3.32 03130031-2F17 Suction fan error	143
6.1.3.33 03030000-2E21 IEEE1394 Error	143
6.1.3.34 03130031-2F25 Carriage home position error	144
6.1.3.35 03130031-2F26/03130031-2F27 Carriage motor error	144
6.1.3.36 03130031-2F1F/03130031-2F20 Defective sensor in purge unit	144
6.1.3.37 03130031-2F22/03130031-2F23/03130031-2F2D Purge motor driving error	144
6.1.3.38 03130031-2F2A Feed roller home position error	144
6.1.3.39 03130031-2F3A valve open/close error	144
6.1.3.40 03130031-2F2E Roll media feeding error	145
6.1.3.41 03130031-2F28 Lift motor time out error	145
6.1.3.42 03130031-2F13 A/D Converter external trigger output stopped	145
6.1.3.43 03130031-2F14 ASIC Register cannot be written.	145
6.1.3.44 03900001-4042/03900001-4049 Firmware error	145
6.1.3.45 E194-4034 Sensor calibration error	145
6.1.4 Troubleshooting When Service Call Errors Occur	146
6.1.4.1 E141-4046 Recovery system's count error	146
6.1.4.2 E144-4047 Supply system's count error	146
6.1.4.3 E146-4001 Waste ink count full	146
6.1.4.4 E161-403E/E161-403F Abnormally high head temperature	146
6.1.4.5 E194-404A Non-discharge detection count error	146
6.1.4.6 E196-4040/E196-4041/E196-4042/E196-4043/E196-4044/E196-4045 Main controller PCB error	146
6.1.4.7 E198-401C/E198-401D/E198-401E RTC error	146
6.2 Location of Connectors and Pin Arrangement	147
6.2.1 Main controller PCB	147
6.2.2 Carriage relay PCB	156
6.2.3 Head relay PCB	164
6.3 Version Up	171
6.3.1 Firmware Update Tool	171
6.4 Service Tools	172
6.4.1 List of Tools	172
Chapter 7 SERVICE MODE	173
7.1 Service Mode	177
7.1.1 Service Mode	177
7.1.2 Map of the Service mode	177
7.1.3 Details for Service mode	182
7.2 Special Mode	188
7.2.1 Special Modes for Servicing	188
Chapter 8 ERROR CODE	189
8.1 Outline	193
8.1.1 Outline	193
8.2 Warning Table	193
8.2.1 Warnings	193
8.3 Error Table	194
8.3.1 Errors	194
8.4 Sevice Call Table	197

Match case Limit results 1 per page

Chapter 7

7-8

T-7-6

2) CARRIAGE: Counters related to carriage unit

T-7-7

3) PURGE: Counters related to purge unit

T-7-8

4) CLEAR: Counters related to counter initialization

T-7-9

5) EXCHANGE: Counters related to parts replacement

T-7-10

Display

Description

Unit

LIFE TTL

Cumulative number of printed media (equivalent of A4)

sheets

LIFE ROLL

Cumulative number of printed roll media (equivalent of A4)

sheets

LIFE CUTSHEET

Cumulative number of printed cut sheets (equivalent to A4)

sheets

LIFE A-F

Cumulative number of printed media for environments A to F

sheets

POWER ON

Cumulative power-on time (excluding the sleep time)

Hours

W-INK

Remaining capacity of the maintenance cartridge

CUTTER

Number of cutting operations (count as 1 by moving back and forth)

Times

WIPE

Number of wiping operations

Times

Display

Description

Unit

Cumulative printing time

Hours

DRIVE

Cumulative carriage moving time

Hours

CR COUNT

Cumulative carriage scan count (count as 1 by moving back and forth)

Times

CR DIST.

Cumulative carriage scan distance (count as 1 by moving 210mm)

Times

PRINT COUNT

Cumulative print end count (count as 1 by capping)

Times

Display

Description

Unit

CLN-A-1

Cumulative number of automatic cleaning 1 (normal suction) operations

Times

CLN-A-2

Cumulative number of automatic cleaning 2 (ink level adjusting) operations

Times

CLN-A-3

Cumulative number of automatic cleaning 3 (initial filling) operations

Times

CLN-A-6

Cumulative number of automatic cleaning 6 (strong normal suction) operations

Times

CLN-A-10

Cumulative number of automatic cleaning 10 (ink filling after secondary transportation) operations

Times

CLN-A-11

Cumulative number of automatic cleaning 11 (ink filling after head replacement) operations

Times

CLN-A-15

Cumulative number of automatic cleaning 15 (dot count small suction) operations

Times

CLN-A-16

Cumulative number of automatic cleaning 16 (sedimented ink agitation) operations

Times

CLN-A-17

Cumulative number of automatic cleaning 17 (small suction) operations

Times

CLN-A-TTL

Total number of automatic cleaning operations

Times

CLN-M-1

Cumulative number of manual cleaning 1 (normal suction) operations

Times

CLN-M-4

Cumulative number of manual cleaning 4 (ink draining from head after head replacement) operations

Times

CLN-M-5

Cumulative number of manual cleaning 5 (ink draining from head and tube before transportation ) operations

Times

CLN-M-6

Cumulative number of manual cleaning 6 (normal strong suction) operations

Times

CLN-M-TTL

Total number of manual cleaning operations

Times

Display

Description

Unit

CLR-INK CONSUME

Cumulative count of ink section consumption amount clearing

Times

CLR-CUTTER EXC.

Cumulative count of cutter replacement count clearing

Times

CLR-MTC EXC.

Cumulative count of maintenance cartridge replacement count clearing

Times

CLR-HEAD L EXC.

Cumulative count of head L replacement count clearing

Times

CLR-HEAD R EXC.

Cumulative count of head R replacement count clearing

Times

CLR-UNIT A EXC.

Cumulative count of unit A(waste ink system) replacement count clearing

Times

CLR-UNIT D EXC.

Cumulative count of unit D(carriage unit) replacement count clearing

Times

CLR-UNIT H EXC.

Cumulative count of unit H(purge) replacement count clearing

Times

CKR-UNIT K EXC.

Cumulative count of unit K(head management sensor) replacement count clearing

Times

CLR-UNIT P EXC.

Cumulative count of unit P(feed motor) replacement count clearing

Times

CLR-UNIT V EXC.

Cumulative count of unit V(mist fan unit) replacement count clearing

Times

CLR-FACTORY CNT.

For factory

Times

Display

Description

Unit

CUTTER EXC.

Cutter replacement count

(Count of executing cutter replacement mode)

Times

MTC EXC.

Maintenance cartridge replacement count

Times

HEAD R EXC.

Head R replacement count

Times

HEAD L EXC.

Head L replacement count

Times

BOARD EXC.(M/B)

Main controller PCB replacement count

Times

UNIT A EXC.

Unit A(waste ink system) replacement count

(Count of executing [INITIALIZE] > [PARTS COUNTER] > [PARTS A])

Times

UNIT D EXC.

Unit D(carriage unit) replacement count

(Count of executing [INITIALIZE] > [PARTS COUNTER] > [PARTS D])

Times