Canon CanoScan D660U ScanGear CS-U 5.8 User's Guide - Page 86

ScanGear CS-U does not launch., Problem, Cause1, Solution, Can't scan with the film adapter unit.

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chapter 7 Troubleshooting Top Page Glossary Contents Index ScanGear CS-U does not launch. Problem: Cause1: Solution: Cause2: Solution: Cause3: Solution: ScanGear CS-U does not launch, the screen freezes, or another software application launches. The scanner may not be connected correctly. Make sure the scanner is properly connected to your computer before you turn on the computer and start Windows. If not, connect the scanner. Then restart your computer. You may have chosen the wrong scanner source in your software application. Make sure you selected the correct scanner in the parent software application. For details, see your software application documentation for instructions. The scanner configuration file may have been changed. Uninstall ScanGear CS-U (p.16) then reinstall ScanGear CS-U (p.13). Can't scan with the film adapter unit. Problem: Cause: Solution: Can't scan with the film adapter unit. Film adapter unit's connector cable is detached. Attach the film adapter unit's connector cable correctly. 86

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chapter 7
Troubleshooting
Top
Page
Glossary
Contents
Index
ScanGear CS-U does not launch.
Problem:
ScanGear CS-U does not launch, the screen freezes, or
another software application launches.
Cause1:
The scanner may not be connected correctly.
Solution:
Make sure the scanner is properly connected to your
computer before you turn on the computer and start
Windows. If not, connect the scanner.
Then restart your
computer.
Cause2:
You may have chosen the wrong scanner source in your
software application.
Solution:
Make sure you selected the correct scanner in the parent
software application.
For details, see your software
application documentation for instructions.
Cause3:
The scanner configuration file may have been changed.
Solution:
Uninstall ScanGear CS-U (
p.16
) then reinstall ScanGear
CS-U (
p.13
).
Can't scan with the film adapter unit.
Problem:
Can't scan with the film adapter unit.
Cause:
Film adapter unit's connector cable is detached.
Solution:
Attach the film adapter unit's connector cable correctly.