Canon EOS C200 EOS C200 EOS C200B Instruction Manual - Page 216

The Wi-Fi signal became too weak and the wireless connection was lost. Wait a moment or turn off other devices

Page 216 highlights

Troubleshooting 216 Unable to connect - Could not connect to the access point or network device selected. - Cordless phones, microwave ovens, refrigerators and other appliances may interfere with the wireless signal. Try using the camera in a location farther away from such appliances. Unable to connect to FTP server. - Could not connect to the FTP server. Check the FTP server settings (A 182). Unable to obtain an IP address - If you are not using a DHCP server, connect using the [Manual] option and enter the IP address using the [Manual] option (A 167). - Turn on the DHCP server. If it is already on, make sure it is functioning properly. - Make sure the address range for the DHCP server is sufficient. - If you are not using a DNS server, set the DNS address to one other than [0.0.0.0]. - Set the DNS server's IP address in the camera. - Turn on the DNS server. If it is already on, make sure it is functioning properly. - Make sure that the DNS server's IP address and the name for that address are correctly configured. - If you are using a wireless gateway router, make sure all of the devices in the network, including the camera, are configured with the correct gateway address. Wi-Fi connection terminated - An error occurred on the access point or connected device. Check the network or connected device and try connecting again. - The Wi-Fi signal became too weak and the wireless connection was lost. Wait a moment or turn off other devices in the area that may be interfering with the Wi-Fi signal and then try connecting again. Wi-Fi error. Incorrect authentication method - Check the access point's authentication/encryption method and change the camera's Wi-Fi settings (A 169) as necessary. Wi-Fi error. Incorrect encryption key. - When the authentication mode was set to [WPA-PSK], [WPA2-PSK] or [Shared Key], or the encryption method was set to [WEP], the encryption key (for WEP, AES or TKIP encryption) entered or its length (number of characters) is incorrect. • Valid passwords vary depending on the encryption method: - 64-bit WEP encryption: 5 ASCII characters or 10 hexadecimal characters. - 128-bit WEP encryption: 13 ASCII characters or 26 hexadecimal characters. - AES / TKIP encryption: 8 to 63 ASCII characters or 64 hexadecimal characters. Wi-Fi error. Incorrect encryption method - Make sure the camera and access point are using the same authentication/encryption method.

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Troubleshooting
216
Unable to connect
- Could not connect to the access point or network device selected.
- Cordless phones, microwave ovens, refrigerators and other appliances may interfere with the wireless signal. Try using
the camera in a location farther away from such appliances.
Unable to connect to FTP server.
- Could not connect to the FTP server. Check the FTP server settings (
A
182).
Unable to obtain an IP address
- If you are not using a DHCP server, connect using the [Manual] option and enter the IP address using the [Manual]
option (
A
167).
- Turn on the DHCP server. If it is already on, make sure it is functioning properly.
- Make sure the address range for the DHCP server is sufficient.
- If you are not using a DNS server, set the DNS address to one other than [0.0.0.0].
- Set the DNS server’s IP address in the camera.
- Turn on the DNS server. If it is already on, make sure it is functioning properly.
- Make sure that the DNS server’s IP address and the name for that address are correctly configured.
- If you are using a wireless gateway router, make sure all of the devices in the network, including the camera, are
configured with the correct gateway address.
Wi-Fi connection terminated
- An error occurred on the access point or connected device. Check the network or connected device and try
connecting again.
- The Wi-Fi signal became too weak and the wireless connection was lost. Wait a moment or turn off other devices in
the area that may be interfering with the Wi-Fi signal and then try connecting again.
Wi-Fi error.
Incorrect authentication method
- Check the access point’s authentication/encryption method and change the camera’s Wi-Fi settings (
A
169) as
necessary.
Wi-Fi error.
Incorrect encryption key.
- When the authentication mode was set to [WPA-PSK], [WPA2-PSK] or [Shared Key], or the encryption method was set
to [WEP], the encryption key (for WEP, AES or TKIP encryption) entered or its length (number of characters) is
incorrect.
Valid passwords vary depending on the encryption method:
- 64-bit WEP encryption: 5 ASCII characters or 10 hexadecimal characters.
- 128-bit WEP encryption: 13 ASCII characters or 26 hexadecimal characters.
- AES / TKIP encryption: 8 to 63 ASCII characters or 64 hexadecimal characters.
Wi-Fi error.
Incorrect encryption method
- Make sure the camera and access point are using the same authentication/encryption method.