Canon PIXMA iP6000D iP6000D Quick Start Guide - Page 76

An Error Message Appears on the Screen

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Troubleshooting An Error Message Appears on the Screen Problem Possible Cause Try This Printer is not ready Writing Error/Output Error/ Communication Error Ensure that the POWER lamp lights green. If the POWER lamp is off, turn the printer on. The POWER lamp will flash green when the printer is initializing. Wait until the POWER lamp stops flashing. When the POWER lamp is flashing orange, an error may occur in the printer. For details on how to resolve the error, refer to "Handling Error Messages" on page 72. Paper is not loaded Load paper and press the RESUME button. If paper is loaded, ensure that the paper source is selected correctly. Select the paper source with the paper feed switch on the printer or in the printer driver. Paper is not loaded Remove the paper, fan the paper to ensure that sheets are not sticking together, correctly and reload the paper correctly into the sheet feeder or cassette. Printer port setting does not match the interface connected to the printer Check the printer port settings. 1. Open the Printer Properties dialog box. See "Opening the Printer Properties Dialog Box Directly from the Start Menu" on page 21. 2. Click the Port tab (or the Details tab) to confirm the port settings. A USB port is selected if either USBnnn (Canon PIXMA iP6000D) or USBPRNnn (Canon PIXMA iP6000D) is indicated. If the port setting is not correct, change the port setting according to the interface you are using on the Port tab (or the Details tab), or reinstall the printer driver. Faulty connection Ensure that the printer cable is securely connected to the computer. Printer driver is not installed properly If using a switching hub or other device, disconnect the printer and reconnect it directly to the computer and try printing again. If successful, the problem may have been with the device. There could also be a problem with the cable(s). Replace the cable(s) and try printing again. Uninstall then reinstall the printer driver. 1. Click Start, and select All Programs (or Programs), Canon PIXMA iP6000D Manual, and Uninstall. 2. Follow the on-screen instructions to uninstall the driver. 3. Follow the procedures described in the Easy Setup Instructions and reinstall the printer driver. 74

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Troubleshooting
74
An Error Message Appears on the Screen
Problem
Possible Cause
Try This
Writing Error/Output
Error/
Communication
Error
Printer is not ready
Ensure that the POWER
POWER
POWER
POWER lamp lights green.
If the POWER
POWER
POWER
POWER lamp is off, turn the printer on.
The POWER
POWER
POWER
POWER lamp will flash green when the printer is initializing. Wait until the
POWER
POWER
POWER
POWER lamp stops flashing.
When the POWER
POWER
POWER
POWER lamp is flashing orange, an error may occur in the printer. For
details on how to resolve the error, refer to “Handling Error Messages
Handling Error Messages
Handling Error Messages
Handling Error Messages” on page
72.
Paper is not loaded
Load paper and press the RESUME
RESUME
RESUME
RESUME button.
If paper is loaded, ensure that the paper source is selected correctly. Select the
paper source with the paper feed switch on the printer or in the printer driver.
Paper is not loaded
correctly
Remove the paper, fan the paper to ensure that sheets are not sticking together,
and reload the paper correctly into the sheet feeder or cassette.
Printer port setting
does not match the
interface connected
to the printer
Check the printer port settings.
1.
Open the Printer Properties
Printer Properties
Printer Properties
Printer Properties dialog box.
See “Opening the Printer Properties Dialog Box Directly from the Start
Opening the Printer Properties Dialog Box Directly from the Start
Opening the Printer Properties Dialog Box Directly from the Start
Opening the Printer Properties Dialog Box Directly from the Start
Menu
Menu
Menu
Menu” on page 21.
2.
Click the Port
Port
Port
Port tab (or the Details
Details
Details
Details tab) to confirm the port settings.
A USB port is selected if either USBnnn (Canon PIXMA iP6000D) or
USBPRNnn (Canon PIXMA iP6000D) is indicated.
If the port setting is not correct, change the port setting according to the
interface you are using on the Port
Port
Port
Port tab (or the Details
Details
Details
Details tab), or reinstall the
printer driver.
Faulty connection
Ensure that the printer cable is securely connected to the computer.
±
If using a switching hub or other device, disconnect the printer
and reconnect it directly to the computer and try printing again.
If successful, the problem may have been with the device.
±
There could also be a problem with the cable(s). Replace the
cable(s) and try printing again.
Printer driver is not
installed properly
Uninstall then reinstall the printer driver.
1.
Click Start
Start
Start
Start, and select All Programs
All Programs
All Programs
All Programs (or Programs
Programs
Programs
Programs), Canon PIXMA
Canon PIXMA
Canon PIXMA
Canon PIXMA iP6000D
iP6000D
iP6000D
iP6000D
Manual
Manual
Manual
Manual, and Uninstall
Uninstall
Uninstall
Uninstall.
2.
Follow the on-screen instructions to uninstall the driver.
3.
Follow the procedures described in the
Easy Setup Instructions
and reinstall
the printer driver.