Canon RM-25 V1.0 Network Video Recording Software RM-Lite Ver.1.0 Administrato - Page 90

Connection Problems, Error Messages, Messages Displayed in the Viewer

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Connection Problems Problem Solution The screen goes blank and the "Cannot connect A network error occurred, the camera was disconnected from the network, or the to camera" message is displayed. camera power was turned off. Error Messages Messages Displayed in the Viewer „ Error Messages in the Video Window Video window Message Connecting to camera. Cannot connect to camera. Getting camera control. Cannot get camera control. Control will be lost in seconds. Camera control lost. No recorded video. Cannot Connect to the Storage Server. Please wait. Could not connect to send audio. Could not connect to receive audio. Cause The Viewer is in the process of connecting to the camera. The Viewer cannot connect to the camera and live images cannot be displayed. Displayed after the user tries to get camera control. Another user with higher priority is already controlling the camera when you try to get camera control. Displayed if the camera is idle for one minute; starts a countdown. The countdown starts at 10 and counts down one second at a time until it reaches zero. A timeout occurred while the Viewer was controlling the camera or another user with higher priority requested camera control. Displayed for three seconds. This message is displayed when playing back a recording if there is no recorded image at the current playhead position. Displayed when you cannot connect to the Storage Server to play back a recording. Displayed when it may take some time to display an MPEG-4 or H.264 live image. A connection for sending audio to the camera could not be established, so audio cannot be sent to the camera. A connection for receiving audio from the camera could not be established, so audio cannot be received from the camera and played back. 9-4

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9
-4
Connection Problems
Messages Displayed in the Viewer
Error Messages in the Video Window
Problem
S
olution
The screen goes blank and the “Cannot connect
to camera” message is displayed.
A network error occurred, the camera was disconnected from the network, or the
camera power was turned off.
Error Messages
Message
Cause
Video window
Connecting to camera.
The Viewer is in the process of connecting to the
camera.
Cannot connect to camera.
The Viewer cannot connect to the camera and live
images cannot be displayed.
Getting camera control.
Displayed after the user tries to get camera control.
Cannot get camera control.
Another user with higher priority is already
controlling the camera when you try to get camera
control.
Control will be lost in <count down> seconds.
Displayed if the camera is idle for one minute;
starts a countdown. The countdown starts at 10
and counts down one second at a time until it
reaches zero.
Camera control lost.
A timeout occurred while the Viewer was
controlling the camera or another user with higher
priority requested camera control. Displayed for
three seconds.
No recorded video.
This message is displayed when playing back a
recording if there is no recorded image at the
current playhead position.
Cannot Connect to the Storage Server.
Displayed when you cannot connect to the Storage
Server to play back a recording.
Please wait.
Displayed when it may take some time to display
an MPEG-4 or H.264 live image.
Could not connect to send audio.
A connection for sending audio to the camera
could not be established, so audio cannot be sent
to the camera.
Could not connect to receive audio.
A connection for receiving audio from the camera
could not be established, so audio cannot be
received from the camera and played back.