Canon RM-25 V1.0 Network Video Recording Software RM-Lite Ver.1.0 Administrato - Page 93

Messages Recorded in the Log Files, Log File Locations, Error Message List, Error Codes

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Error Messages Messages Recorded in the Log Files „ Log File Locations The Storage Server log files are saved in the following folder on the computer where the server is installed. :\ProgramData\Canon\WebView\NVR30\Log\ Types of Log Files File Name storage_server_log_0.csv viewer_log_0.csv Explanation Log file for the Storage Server Log file for the Viewer „ Error Message List Messages shown below are recorded in the log file when an error occurs. Message Explanation Cannot rename storage_server.cfg.tmp to storage_server.cfg file A temporary file for the configuration file was found, but could not 9 be renamed. No configuration file found. Could not find the Storage Server configuration file. Troubleshooting Cannot delete old config '', error code Could not save the configuration. Cannot rename config from '' to 'storage_server.cfg', error code Could not save the configuration. Cannot write to config '{storage server name} Could not save the configuration. Configuration file failed consistency check, exiting... Inconsistency was found in the configuration file. (This occurs when the configuration file is rewritten directly.) Error: Local machine not in the config. Could not find the IP address or host name of the Storage Server in the configuration file. Failed to bind to listen port {port number} The Storage Server could not bind to the port. Failed to setsockopt for conditional accept() Could not apply a socket option to the socket for group communication. LS_start_service(apache) failed. Apache startup failed. Unable to obtain file size on disk, GetFileAttributesEx failed with error=%d for file %S Could not determine the size of the media or event file. CameraServer disconnected() Could not connect to the camera. „ Error Codes Winsock Error Codes Code 10038 10048 10050 Error Message An operation was attempted on something that is not a socket. Only one usage of each socket address (protocol/network address/port) is normally permitted. A socket operation encountered a dead network. Possible Cause This may occasionally occur. No action is required. All communication resources are in use. Occurs when the computer recognizes that the network is down because the router or hub closest to the computer is powered off. Normally, this cannot be recognized, therefore this error is rarely reported. 9-7

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Error Messages
9
-7
Troubleshooting
9
Messages Recorded in the Log Files
Log File Locations
The Storage Server log files are saved in the following folder on the computer where the server is installed.
<System drive>:\ProgramData\Canon\WebView\NVR30\Log\
Types of Log Files
Error Message List
Messages shown below are recorded in the log file when an error occurs.
Error Codes
Winsock Error Codes
File Name
Explanation
storage_server_log_0.csv
Log file for the Storage Server
viewer_log_0.csv
Log file for the Viewer
Message
Explanation
Cannot rename storage_server.cfg.tmp to storage_server.cfg file
A temporary file for the configuration file was found, but could not
be renamed.
No configuration file found.
Could not find the Storage Server configuration file.
Cannot delete old config '<file name>', error code <win32 error>
Could not save the configuration.
Cannot rename config from '<temporary file>' to
'storage_server.cfg', error code <win32 error>
Could not save the configuration.
Cannot write to config '{storage server name}
Could not save the configuration.
Configuration file failed consistency check, exiting...
Inconsistency was found in the configuration file. (This occurs
when the configuration file is rewritten directly.)
Error: Local machine not in the config.
Could not find the IP address or host name of the Storage Server in
the configuration file.
Failed to bind to listen port {port number}
The Storage Server could not bind to the port.
Failed to setsockopt for conditional accept()
Could not apply a socket option to the socket for group
communication.
LS_start_service(apache) failed.
Apache startup failed.
Unable to obtain file size on disk, GetFileAttributesEx failed with
error=%d for file %S
Could not determine the size of the media or event file.
CameraServer <host name> disconnected(<error information>)
Could not connect to the camera.
Code
Error Message
Possible Cause
10038
An operation was attempted on something that is not a
socket.
This may occasionally occur. No action is required.
10048
Only one usage of each socket address (protocol/network
address/port) is normally permitted.
All communication resources are in use.
10050
A socket operation encountered a dead network.
Occurs when the computer recognizes that the network is
down because the router or hub closest to the computer is
powered off. Normally, this cannot be recognized, therefore
this error is rarely reported.