Canon SELPHY CP790 SELPHY CP790 Printer User Guide - Page 46
Troubleshooting - driver
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Troubleshooting If you think there is a problem with SELPHY, first check the following. If the items below do not solve your problem, contact a Canon Customer Support Help Desk as listed on the included customer support list. Power Power will not turn on • Confirm that the plug is connected. (p. 12) • When using a (separately sold) battery, use a charged battery. (p. 43) • Hold the q button pressed until the start-up image appears on the screen. (p. 15) Printing Problems Cannot print • Make sure that the ink and paper cassettes are correctly inserted. (p. 12) • When the ink is spent, replace the ink cassette with a new one. When the paper is spent, refill the paper cassette with new paper. (p. 16) • Are you using the correct combination of paper, paper cassette and ink cassette? (p. 10) • Is SELPHY connected to more than one device at once? Do not connect simultaneously to a camera, memory card or computer. • Is the ink sheet slack? (p. 10) • Make sure that you are using the dedicated paper. (p. 11) • Depending on the room temperature SELPHY may overheat and temporarily stop operating. This is not a malfunction. Wait until the temperature drops and SELPHY resumes. If SELPHY is connected to a computer, a message will appear on the computer screen. Do not cancel the print. Wait until printing resumes. Cannot print from memory card, image does not display • Is the memory card inserted all the way into the card slot with the label facing upward? (pp. 14, 15) • Make sure you are using a supported image type. (p. 14) • Have you inserted the memory card directly into the card slot without first inserting it into an adapter? (p. 14) Printing from cameras • Is SELPHY connected to the camera correctly? (p. 39) • Confirm that your camera supports PictBridge. (p. 39) Printing from computers • Did you install the printer driver according to the correct procedures? (p. 35) • Is SELPHY connected directly to a port on the computer with the USB cable? • Problems Exclusive to Windows: Is the printer set to offline? If it is, Right-click the printer icon and cancel the offline setting. • Problems Exclusive to Macintosh: Is SELPHY registered on the Printer List? 46