Canon VB-R12VE Network Video Recording Software RM Series Administrator s Manu - Page 20

Important Notes Concerning System Requirements, Windows 10, Windows Server 2008 R2

Get Canon VB-R12VE PDF manuals and user guides View all Canon VB-R12VE manuals
Add to My Manuals
Save this manual to your list of manuals

Page 20 highlights

• To help ensure stable operation, we recommend that you use separate computers for the Storage Server and for the Viewer. • Do not use RM Manager and the Viewer simultaneously. Important Notes Concerning System Requirements • The drive you install the software on and the drive for saving recorded video must be in NTFS format. • This software does not support external storage, such as USB hard disks and NAS. • This software does not support virtual computer environments, such as Hyper-V. • It is recommended that you operate this software in its own dedicated LAN environment. • The software may not be able to record video if you use an environment where the IP addresses of the cameras change. Please use fixed IP addresses to ensure proper operation. • Use the same network address (either IPv4 or IPv6) for cameras, Storage Server computers, and the Viewer/RM Manager computer. • For details on the operating system, please refer to "Additional Considerations" in "Operating Environment" (P. 21). • C50F C50i Audio cannot be transmitted from a Viewer to the camera, if you use the Viewer on a computer running Windows 10, Windows 7, Windows 8, Windows 8.1, Windows Server 2008 R2, Windows Server 2012 or Windows Server 2012 R2. • Before applying a service pack or updating the operating system, please refer to the Canon website. • Do not use Windows Update while the system is in operation. Doing so may cause the system operation to become unstable, the operating system to restart, or the recording to stop. • Using anti-virus software or a firewall may affect the performance of the Storage Server and Viewer. • Running software other than this product or compatible camera management software may cause system operation to become unstable. • When there is a high load on the CPU or hard disk, video may not be recorded or displayed at the specified frame rate, recording may be interrupted, or the Viewer operation speed may decrease. In addition, recording may be interrupted when the available hard disk space is low. • Operation may slow down if the amount of stored data (number of recording files) becomes large. • Depending on the performance of the computer and the network environment, changes in the recording environment (such as the time of day and the weather) may result in it not being possible to display recorded or live video according to the specified settings. • Using IPsec may degrade the performance for recording and displaying video. • You can use the camera audio feature (except for the VB-C50Fi, which does not support the function). Review the following items before using the feature. - The Viewer supports transmission and reception of audio data. - Audio data cannot be recorded separately, and is always recorded together with the video. - Synchronization is enabled only when playing back recorded video (JPEG) and recorded audio. However, the audio and video may not be synchronized, depending on the operating environment (P. 75). - The audio stream may be interrupted, depending on the performance of your computer and network environment. - Audio may be interrupted when using anti-virus software. • The software cannot be used with cameras on which only HTTPS encrypted communication is allowed (i.e., cameras on which settings are configured to prohibit all other types of communication). • Be sure to test the system under your operating environment before starting regular operation. Note • The system environment of the Storage Server will depend on your operating conditions (number of cameras, recording frame rate settings, etc.), as well as the pre-event recording settings. For details, please contact your local supplier. • Microsoft .NET Framework 3.5 SP1 or .NET Framework 4.5 is required for this software to operate. .NET Framework 3.5 SP1 is automatically installed when installing RM-64/25/9. For RM-Lite, please install the application from the included CD-ROM before installing RM-Lite. Enable .NET Framework 4.5 if it is currently disabled. • The following runtime module is installed automatically with RM-64/25/9 and RM-Lite. Do not uninstall this module. - Microsoft Visual C++ 2008 Redistributable • Microsoft .NET Framework 4.0 is not supported. 20

  • 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • 7
  • 8
  • 9
  • 10
  • 11
  • 12
  • 13
  • 14
  • 15
  • 16
  • 17
  • 18
  • 19
  • 20
  • 21
  • 22
  • 23
  • 24
  • 25
  • 26
  • 27
  • 28
  • 29
  • 30
  • 31
  • 32
  • 33
  • 34
  • 35
  • 36
  • 37
  • 38
  • 39
  • 40
  • 41
  • 42
  • 43
  • 44
  • 45
  • 46
  • 47
  • 48
  • 49
  • 50
  • 51
  • 52
  • 53
  • 54
  • 55
  • 56
  • 57
  • 58
  • 59
  • 60
  • 61
  • 62
  • 63
  • 64
  • 65
  • 66
  • 67
  • 68
  • 69
  • 70
  • 71
  • 72
  • 73
  • 74
  • 75
  • 76
  • 77
  • 78
  • 79
  • 80
  • 81
  • 82
  • 83
  • 84
  • 85
  • 86
  • 87
  • 88
  • 89
  • 90
  • 91
  • 92
  • 93
  • 94
  • 95
  • 96
  • 97
  • 98
  • 99
  • 100
  • 101
  • 102
  • 103
  • 104
  • 105
  • 106
  • 107
  • 108
  • 109
  • 110
  • 111
  • 112
  • 113
  • 114
  • 115
  • 116
  • 117
  • 118
  • 119
  • 120
  • 121
  • 122
  • 123
  • 124
  • 125
  • 126
  • 127
  • 128
  • 129
  • 130
  • 131
  • 132
  • 133
  • 134
  • 135
  • 136
  • 137
  • 138
  • 139
  • 140
  • 141
  • 142
  • 143
  • 144
  • 145
  • 146
  • 147
  • 148
  • 149
  • 150
  • 151
  • 152
  • 153
  • 154
  • 155
  • 156
  • 157
  • 158
  • 159
  • 160
  • 161
  • 162
  • 163
  • 164
  • 165
  • 166
  • 167
  • 168
  • 169
  • 170
  • 171
  • 172
  • 173
20
•
To help ensure stable operation, we recommend that you use separate computers for the Storage Server and for the
Viewer.
•
Do not use RM Manager and the Viewer simultaneously.
Important Notes Concerning System Requirements
•
The drive you install the software on and the drive for saving recorded video must be in NTFS format.
•
This software does not support external storage, such as USB hard disks and NAS.
•
This software does not support virtual computer environments, such as Hyper-V.
•
It is recommended that you operate this software in its own dedicated LAN environment.
•
The software may not be able to record video if you use an environment where the IP addresses of the cameras change.
Please use fixed IP addresses to ensure proper operation.
•
Use the same network address (either IPv4 or IPv6) for cameras, Storage Server computers, and the Viewer/RM
Manager computer.
•
For details on the operating system, please refer to “Additional Considerations” in “Operating Environment” (P. 21).
•
Audio cannot be transmitted from a Viewer to the camera, if you use the Viewer on a computer running
Windows 10, Windows 7, Windows 8, Windows 8.1, Windows Server 2008 R2, Windows Server 2012 or Windows Server
2012 R2.
•
Before applying a service pack or updating the operating system, please refer to the Canon website.
•
Do not use Windows Update while the system is in operation. Doing so may cause the system operation to become
unstable, the operating system to restart, or the recording to stop.
•
Using anti-virus software or a firewall may affect the performance of the Storage Server and Viewer.
•
Running software other than this product or compatible camera management software may cause system operation to
become unstable.
•
When there is a high load on the CPU or hard disk, video may not be recorded or displayed at the specified frame rate,
recording may be interrupted, or the Viewer operation speed may decrease. In addition, recording may be interrupted
when the available hard disk space is low.
•
Operation may slow down if the amount of stored data (number of recording files) becomes large.
•
Depending on the performance of the computer and the network environment, changes in the recording environment
(such as the time of day and the weather) may result in it not being possible to display recorded or live video according
to the specified settings.
•
Using IPsec may degrade the performance for recording and displaying video.
•
You can use the camera audio feature (except for the VB-C50Fi, which does not support the function). Review the
following items before using the feature.
–
The Viewer supports transmission and reception of audio data.
–
Audio data cannot be recorded separately, and is always recorded together with the video.
–
Synchronization is enabled only when playing back recorded video (JPEG) and recorded audio. However, the audio
and video may not be synchronized, depending on the operating environment (P. 75).
–
The audio stream may be interrupted, depending on the performance of your computer and network environment.
–
Audio may be interrupted when using anti-virus software.
•
The software cannot be used with cameras on which only HTTPS encrypted communication is allowed (i.e., cameras on
which settings are configured to prohibit all other types of communication).
•
Be sure to test the system under your operating environment before starting regular operation.
Note
•
The system environment of the Storage Server will depend on your operating conditions (number of cameras, recording frame rate
settings, etc.), as well as the pre-event recording settings. For details, please contact your local supplier.
•
Microsoft .NET Framework 3.5 SP1 or .NET Framework 4.5 is required for this software to operate. .NET Framework 3.5 SP1 is
automatically installed when installing RM-64/25/9. For RM-Lite, please install the application from the included CD-ROM before
installing RM-Lite. Enable .NET Framework 4.5 if it is currently disabled.
•
The following runtime module is installed automatically with RM-64/25/9 and RM-Lite. Do not uninstall this module.
–
Microsoft Visual C++ 2008 Redistributable
•
Microsoft .NET Framework 4.0 is not supported.
C50F
C50i