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HP-GL/2 problems, With HP-GL/2, printing is misaligned.

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HP-GL/2 problems HP-GL/2 problems With HP-GL/2, printing is misaligned. Cause The plotter origin is incorrect. Corrective Action Check the printing commands. Lines or images are missing in the HP-GL/2 data that was printed. Cause The memory is full. Corrective Action Check the size of the data in the print job. A GL/2 command not supported by this printer was Check the print job and settings. received. Lines Are Printed Too Thick or Thin During HP-GL/2 Printing Cause Corrective Action The Line Width setting in the main menu is incorrect. Conrm the selection in Line Width. If ne lines are printed faint, setting ThicknFineLines to On in the main menu will print the lines more distinctly. (→P.51) HP-GL/2 jobs are printed in monochrome (or color). Cause The color mode is incorrect. Corrective Action On the printer Control Panel, check the color mode setting. (→P.51) For optimal printhead performance, the printer consumes trace amounts of color ink even in monochrome mode. Printed Colors in Line Drawings are Inaccurate During HP-GL/2 Printing Cause Adj Faint Lines in the main menu is set to On. Corrective Action Selecting Off may help produce the expected results. However, lines in some colors may appear broken. HP-GL/2 printing takes a long time. Cause Corrective Action Large print jobs with a lot of data take longer to print. On the printer Control Panel, set Input Reso. to 300dpi. (→P.51) Troubleshooting 669

Section	Page
Top	1
Contents	3
Introduction	15
How to use this manual	15
About This User Manual	15
Searching Topics	17
HTML Version of the Manual for Printing	19
Printer Parts	27
Printer parts	27
Front	27
Back	29
Top Cover (Inside)	30
Tray Feed Area	31
Roll Feed Unit Cover (Inside)	32
Carriage	32
Ink Tank Cover (Inside)	33
Cassette	34
Vents	34
Control Panel	35
Control Panel	37
Control Panel	37
Turning the Printer On and Off	39
Printer Modes	41
Switching Modes	45
Printer Menu Operations	47
Main Menu Operations	48
Menu Structure	50
Main Menu Settings	65
Main Menu Settings (During Printing)	75
Submenu Display	76
Status Print	78
Optional accessories	84
Stand	84
Roll Feed Unit	84
Roll Holder Set	85
Desktop Stacker	86
IEEE 1394 Expansion Board	86
Printer Specifications	87
Specifications	87
Basic Environmental Performance	91
Print Area	92
Basic Printing Workflow	94
Printing procedure	94
Printing Options Using Rolls and Sheets	94
Loading and Printing on Rolls	96
Loading and Printing on Sheets in the Cassette	101
Loading and Printing on Sheets in the Paper Feed Slot	103
Printing from Windows	105
Printing from Mac OS X	106
Printing from Mac OS 9	108
Canceling print jobs	110
Canceling Print Jobs from the Control Panel	110
Canceling Print Jobs from Windows	111
Canceling Print Jobs from Mac OS X	113
Canceling Print Jobs from Mac OS 9	115
Handling Paper	117
Paper	117
Types of Paper	117
Paper Sizes	123
Handling rolls	125
Selecting the Paper Source	125
Selecting the Paper Type (Roll)	126
Specifying the Paper Length (Roll)	127
Loading Rolls on the Roll Holder	128
Loading Rolls in the Roll Feed Unit	130
Loading the Roll in the Printer	131
Removing the Roll from the Printer	133
Removing Rolls from the Roll Feed Unit	134
Removing Rolls From the Roll Holder	135
Clearing Jammed Roll Paper	136
Clearing Jammed Paper (Paper Feed Slot)	139
Feeding Roll Paper Manually	140
Detection of the Remaining Roll Paper	141
Specifying the Ink Drying Time for Rolls	142
Specifying the Cutting Method for Rolls	145
Cutting the Leading Edge of Roll Paper Automatically	149
Reducing Dust from Cutting Rolls	151
Roll Holder Set	152
Attaching Accessories to the Roll Holder	153
Roll Feed Unit	154
Feeding Paper from the Roll Feed Unit	155
Removing the Roll Feed Unit	156
Installing the Roll Feed Unit	157
Handling sheets	159
Selecting the Paper Source	159
Selecting the Paper Type (Cassette)	160
Selecting the Paper Type (Tray)	161
Selecting the Paper Size (Cassette)	163
Selecting the Paper Size (Tray)	164
Loading Sheets in the Cassette	166
Loading Sheets Manually	169
Removing Paper from the Cassette	180
Removing Sheets from the Top Paper Feed Slot	181
Removing Heavyweight Paper from the Front Paper Feed Slot	182
Clearing Jammed Paper from the Cassette	183
Clearing Jammed Paper from the Tray	188
Installing the Paper Tray Unit	191
Removing the Paper Tray Unit	191
Output Stacker	192
Desktop Stacker	192
Using the Output Stacker	193
Working With Various Print Jobs	194
Printing Photos and Images	194
Printing Photos and Images (Windows, Mac OS X)	194
Printing Photos and Images (Mac OS 9)	196
Printing Photos and Images (Windows)	198
Printing Photos and Images (Mac OS X)	200
Printing Photos and Images (Mac OS 9)	203
Printing CAD Drawings	206
Printing CAD Drawings	206
Printing Line Drawings and Text (Windows, Mac OS X)	207
Printing Line Drawings and Text (Mac OS 9)	208
Printing Line Drawings and Text (Windows)	209
Printing Line Drawings and Text (Mac OS X)	211
Printing Line Drawings and Text (Mac OS 9)	213
HP-GL/2 Printing	215
Printing Office Documents	216
Printing Office Documents	216
Printing Office Documents (Windows)	217
Printing Office Documents (Mac OS X)	219
Printing Office Documents (Mac OS 9)	221
Using the Printer With a Color imageRUNNER	223
Printing Enlargements of Scanned Originals from a Color imageRUNNER	223
Printing Enlargements of Scanned Originals from a Color imageRUNNER (Windows)	223
Printing Enlargements of Scanned Originals from a Color imageRUNNER (Mac OS X)	225
Enhanced Printing Options	227
Adjusting Images	227
Adjusting the Color in the Printer Driver	227
Fine-Tuning Colors of Photos and Images (Windows)	230
Fine-Tuning Colors of Photos and Images (Mac OS X)	233
Fine-Tuning Colors of Photos and Images (Mac OS 9)	236
Giving Priority to Particular Graphic Elements and Colors for Printing	239
Choosing the Document Type and Printing Conditions (Windows)	242
Choosing the Document Type and Printing Conditions (Mac OS X)	244
Choosing the Document Type and Printing Conditions (Mac OS 9)	247
Choosing Paper for Printing	250
Choosing a Paper for Printing	250
Selecting the Paper Type (Roll)	251
Selecting the Paper Type (Tray)	252
Selecting the Paper Type (Cassette)	254
Specifying Paper in the Printer Driver	255
Specifying Paper in the Printer Driver (Windows)	256
Specifying Paper in the Printer Driver (Mac OS X)	258
Specifying Paper in the Printer Driver (Mac OS 9)	260
Printing enlargements or reductions	262
Resizing Originals to Match the Paper Size	262
Resizing Originals to Match the Paper Size (Windows)	263
Resizing Originals to Match the Paper Size (Mac OS X)	265
Resizing Originals to Match the Paper Size (Mac OS 9)	267
Resizing Originals to Fit the Roll Width	270
Resizing Originals to Fit the Roll Width (Windows)	271
Resizing Originals to Fit the Roll Width (Mac OS X)	273
Resizing Originals to Fit the Roll Width (Mac OS 9)	276
Resizing Originals by Entering a Scaling Value	279
Resizing Originals by Entering a Scaling Value (Windows)	280
Resizing Originals by Entering a Scaling Value (Mac OS X)	282
Resizing Originals by Entering a Scaling Value (Mac OS 9)	285
Printing Enlargements of Scanned Originals from a Color imageRUNNER	289
Printing Enlargements of Scanned Originals from a Color imageRUNNER (Windows)	289
Printing Enlargements of Scanned Originals from a Color imageRUNNER (Mac OS X)	291
Printing at full size	293
Printing on Oversized Paper	293
Printing at Full Size (Windows)	295
Printing at Full Size (Mac OS X)	297
Printing at Full Size (Mac OS 9)	300
Borderless Printing at Actual Size	302
Borderless Printing at Actual Size (Windows)	304
Borderless Printing at Actual Size (Mac OS X)	306
Borderless Printing at Actual Size (Mac OS 9)	309
Borderless Printing	313
Borderless Printing on Paper of Equivalent Size	313
Borderless Printing by Resizing Originals to Match the Paper Size (Windows)	315
Borderless Printing by Resizing Originals to Match the Paper Size (Mac OS X)	317
Borderless Printing by Resizing Originals to Match the Paper Size (Mac OS 9)	320
Borderless Printing by Resizing Originals to Fit the Roll Width	324
Borderless Printing by Resizing Originals to Fit the Roll Width (Windows)	326
Borderless Printing by Resizing Originals to Fit the Roll Width (Mac OS X)	328
Borderless Printing by Resizing Originals to Fit the Roll Width (Mac OS 9)	331
Borderless Printing at Actual Size	335
Borderless Printing at Actual Size (Windows)	337
Borderless Printing at Actual Size (Mac OS X)	339
Borderless Printing at Actual Size (Mac OS 9)	342
Printing banners or at other non-standard sizes	346
Printing Vertical or Horizontal Banners (Large-Format Printing)	346
Printing Vertical or Horizontal Banners (Large-Format Printing; Windows)	347
Printing Vertical or Horizontal Banners (Large-Format Printing; Mac OS X)	351
Printing Vertical or Horizontal Banners (Large-Format Printing; Mac OS 9)	354
Printing on Non-Standard Paper Sizes	358
Printing on Non-Standard Paper Sizes (Windows)	359
Printing on Non-Standard Paper Sizes (Mac OS X)	363
Printing on Non-Standard Paper Sizes (Mac OS 9)	365
Tiling and multiple pages per sheet	368
Printing Multiple Originals Next to Each Other	368
Printing Multiple Originals Next to Each Other (Windows)	370
Printing Multiple Originals Next to Each Other (Mac OS X)	372
Printing Multiple Pages Continuously	374
Printing Multiple Pages Continuously (Windows)	375
Printing Multiple Pages Continuously (Mac OS X)	377
Printing Multiple Pages Continuously (Mac OS 9)	379
Printing Multiple Pages Per Sheet	381
Printing Multiple Pages Per Sheet (Windows)	382
Printing Multiple Pages Per Sheet (Mac OS X)	384
Printing Multiple Pages Per Sheet (Mac OS 9)	387
Printing Posters in Sections	389
Printing Large Posters (Windows)	390
Printing Large Posters (Mac OS 9)	392
Centering originals	394
Printing Originals Centered on Rolls	394
Printing Originals Centered on Rolls (Windows)	395
Printing Originals Centered on Rolls (Mac OS X)	397
Printing Originals Centered on Rolls (Mac OS 9)	400
Printing Originals Centered on Sheets	403
Printing Originals Centered on Sheets (Windows)	404
Printing Originals Centered on Sheets (Mac OS X)	406
Printing Originals Centered on Sheets (Mac OS 9)	408
Conserving roll paper	411
Conserving Roll Paper by Rotating Originals 90 Degrees	411
Conserving Roll Paper by Rotating Originals 90 Degrees (Windows)	412
Conserving Roll Paper by Rotating Originals 90 Degrees (Mac OS X)	414
Conserving Roll Paper by Rotating Originals 90 Degrees (Mac OS 9)	417
Conserving Roll Paper by Printing Originals Without Top and Bottom Margins	419
Conserving Roll Paper by Printing Originals Without Top and Bottom Margins (Windows)	420
Conserving Roll Paper by Printing Originals Without Top and Bottom Margins (Mac OS X)	422
Conserving Roll Paper by Printing Originals Without Top and Bottom Margins (Mac OS 9)	425
Checking Images Before Printing	427
Checking the Layout in a Preview Before Printing	427
Checking the Layout in a Preview Before Printing (Windows)	429
Checking the Layout Before Printing (Mac OS X)	431
Previewing Images Before Printing (Mac OS 9)	432
Other useful settings	433
Printing With Watermarks	433
Printing with Watermarks-COPY, FILE COPY, and so on (Windows)	434
Printing with Watermarks-COPY, FILE COPY, and so on (Mac OS 9)	436
Making the Original Orientation Match the Paper Orientation	438
Making the Original Orientation Match the Paper Orientation (Windows)	439
Making the Original Orientation Match the Paper Orientation (Mac OS X)	441
Making the Original Orientation Match the Paper Orientation (Mac OS 9)	443
Using Favorites	445
Using Favorites (Windows)	446
Using Favorites (Mac OS X)	448
Using Favorites (Mac OS 9)	449
Cutting Roll Paper After Printing	451
Cutting Roll Paper After Printing (Windows)	452
Cutting Roll Paper After Printing (Mac OS X)	453
Cutting Roll Paper After Printing (Mac OS 9)	455
Windows Software	457
Printer Driver	457
Printer Driver Settings (Windows)	457
Specifying Paper in the Printer Driver (Windows)	459
Confirming Print Settings (Windows)	461
Checking the Layout in a Preview Before Printing (Windows)	463
Using Favorites (Windows)	465
Accessing the Printer Driver Dialog Box from Applications (Windows)	467
Accessing the Printer Driver Dialog Box from the Operating System Menu (Windows)	469
Main Sheet (Windows)	471
Paper Information on Printer Dialog Box (Windows)	474
Media Detailed Settings Dialog Box (Windows)	475
View Settings Dialog Box for the Printing Application (Windows)	476
Color Adjustment Sheet: Color (Windows)	477
Matching Sheet (Windows)	479
Color Adjustment Sheet: Monochrome (Windows)	481
Page Setup Sheet (Windows)	483
Paper Size Options Dialog Box (Windows)	485
Layout Sheet (Windows)	486
Page Options Dialog Box (Windows)	488
Special Settings Dialog Box (Windows)	489
Favorites Sheet (Windows)	490
Utility Sheet (Windows)	492
Support Sheet (Windows)	493
Device Settings Sheet (Windows)	494
Settings Summaries Dialog Box (Windows)	495
Status Monitor	496
imagePROGRAF Status Monitor (Windows)	496
Digital Photo Front-Access	497
Digital Photo Front-Access	497
PosterArtist	498
Using PosterArtist to Compose Originals	498
Using PosterArtist to Compose Originals (Windows)	499
Device Setup Utility	501
imagePROGRAF Device Setup Utility	501
Installing imagePROGRAF Device Setup Utility	501
Configuring the IP Address Using imagePROGRAF Device Setup Utility	502
Mac OS X Software	503
Printer Driver	503
Printer Driver Settings (Mac OS X)	503
Specifying Paper in the Printer Driver (Mac OS X)	504
Confirming Print Settings (Mac OS X)	506
Checking the Layout Before Printing (Mac OS X)	508
Using Favorites (Mac OS X)	509
Accessing the Printer Driver Dialog Box from Applications (Mac OS X)	509
Main Pane (Mac OS X)	510
Paper Information on Printer Dialog Box (Mac OS X)	513
Media Detailed Settings Dialog Box (Mac OS X)	514
View Settings Dialog Box for the Printing Application (Mac OS X)	515
Color Settings Pane: Color (Mac OS X)	516
Color Settings Pane: Monochrome (Mac OS X)	518
Page Setup Pane (Mac OS X)	519
Utility Pane (Mac OS X)	521
Additional Settings Pane (Mac OS X)	522
Support Pane (Mac OS X)	523
Printmonitor	524
imagePROGRAF Printmonitor (Macintosh)	524
Mac OS 9 Software	525
Printer Driver	525
Printer Driver Settings (Mac OS 9)	525
Specifying Paper in the Printer Driver (Mac OS 9)	526
Confirming Print Settings (Mac OS 9)	528
Previewing Images Before Printing (Mac OS 9)	530
Using Favorites (Mac OS 9)	531
Accessing the Printer Driver Dialog Box from Applications (Mac OS 9)	533
Main Pane (Mac OS 9)	534
Page Setup Pane (Mac OS 9)	537
Finishing Pane (Mac OS 9)	539
Device Settings Pane (Mac OS 9)	540
Additional Settings Pane (Mac OS 9)	541
Color Settings Pane: Color (Mac OS 9)	542
Color Settings Pane: Monochrome (Mac OS 9)	545
Media Detailed Settings Dialog Box (Mac OS 9)	547
View Settings Dialog Box for the Printing Application (Mac OS 9)	548
Special Settings Dialog Box (Mac OS 9)	549
Printmonitor	550
imagePROGRAF Printmonitor (Macintosh)	550
Network Setting	551
Network Setting	551
Network Environment	551
Configuring the IP Address on the Printer	553
Configuring the IP Address Using imagePROGRAF Device Setup Utility	554
Configuring the IP Address Using the Printer Control Panel	555
Configuring the IP Address Using ARP and PING Commands	557
Using RemoteUI	558
Configuring the Printer's TCP/IP Network Settings	559
Configuring the Printer's AppleTalk Network Settings	561
Configuring the Printer's NetWare Network Settings	562
Specifying Printer-Related Information	564
Configuring the Communication Mode Manually	565
Email Notification When Printing is Finished or Errors Occur	567
Initializing the Network Settings	568
Network Setting (Windows)	569
Configuring the Printer Driver Destination (Windows)	569
Sharing the Printer in Windows	570
Configuring the Printer's NetWare Network Settings	572
Specifying the Printer's Frame Type	574
Specifying NetWare Print Services	577
Specifying NetWare Protocols	580
Configuring NetWare Network Settings	582
Installing imagePROGRAF Device Setup Utility	583
Configuring the IP Address Using imagePROGRAF Device Setup Utility	583
Network Setting (Macintosh)	584
Configuring the Printer Driver Destination (Macintosh)	584
Configuring the Printer's AppleTalk Network Settings	585
Configuring the Destination for AppleTalk Network (Macintosh)	586
Configuring the Destination for TCP/IP Network (Macintosh)	590
Configuring the Destination for Bonjour Network (Macintosh)	594
Adjustments for Better Print Quality	595
Adjusting the Printhead	595
Correcting Print Misalignment	595
Adjusting the Printhead Alignment Automatically	595
Adjusting the Printhead Alignment Manually	597
Adjusting the Printhead Height	600
Adjusting the feed amount	601
Adjusting the Feed Amount Automatically	601
Adjusting the Feed Amount Manually	604
Adjusting the Measurement Scale for Better Accuracy	608
Adjusting Color on the Trailing Edge of Sheets	610
Adjusting the Vacuum Strength	612
Maintenance	613
Ink Tanks	613
Ink Tanks	613
Replacing Ink Tanks	614
Checking Ink Tank Levels	619
When to Replace Ink Tanks	620
Printheads	621
Printhead	621
Checking the Print Quality	621
Improving the Print Quality	621
Checking for Nozzle Clogging	622
Cleaning the Printhead	624
Replacing the Printhead	625
Maintenance Cartridge	632
Maintenance Cartridge	632
Replacing the Maintenance Cartridge	632
Checking the Maintenance Cartridge Capacity	638
When to Replace the Maintenance Cartridge	639
Cleaning the Printer	640
Cleaning the Printer Exterior	640
Cleaning Inside the Top Cover	641
Cleaning the Paper Retainer	644
Cleaning the Pick Up Roller	645
Cleaning the Printhead	646
Other Maintenance	647
Preparing to Transfer the Printer	647
Updating the Firmware	651
Troubleshooting	652
Frequently Asked Questions	652
Frequently Asked Questions	652
Problems Regarding Paper	654
Clearing Jammed Paper (Paper Feed Slot)	654
Clearing Jammed Roll Paper	655
Clearing Jammed Paper from the Cassette	658
Clearing Jammed Paper from the Tray	663
Roll paper cannot be inserted into the Paper Feed Slot	666
Cannot load sheets in the tray	666
Paper is not cut straight	666
Paper cannot be cut	666
Depression on the leading edge is left	666
Roller marks are left across the trailing edge of paper	666
The Front Tray Guides are in the Front Paper Feed Slot.	667
Printing does not start	668
The Data lamp on the Control Panel does not light up	668
The Printer Does Not Respond Even if Print Jobs are Sent	668
The Display Screen indicates the system is filling with ink	668
The printer stops during a print job	669
An error message is shown on the Display Screen	669
The printer ejects blank, unprinted paper	669
The printer stops when printing a HP-GL/2 job (the carriage stops moving)	669
Problems with the printing quality	670
Printing is faint	670
Paper rubs against the Printhead	671
The edges of the paper are dirty	672
The surface of the paper is dirty	673
The back side of the paper is dirty	673
Roller marks are left across the trailing edge of paper	673
Fine Scratches Appear on Glossy Paper from the Cassette	673
Printed colors are inaccurate	674
Banding in different colors occurs	675
Colors in printed images are uneven	676
Image Edges are Blurred or White Banding Occurs	677
The contrast becomes uneven during printing	677
The length of printed images is inaccurate	677
Documents are printed crooked	677
Documents are printed in monochrome	677
Line thickness is not uniform (Windows)	678
Lines are misaligned	678
Thin lines are not printed after switching to Economy Printing mode	678
Problems with the printing quality caused by the type of paper	678
Cannot print over a network	679
Cannot connect the printer to the network	679
Cannot print over a TCP/IP network	679
Cannot print over a NetWare network	680
Cannot print over AppleTalk or Bonjour networks	680
Installation problems	681
The IEEE 1394 Driver Cannot Be Installed Correctly	681
Removing Installed Printer Drivers	682
HP-GL/2 problems	683
With HP-GL/2, printing is misaligned.	683
Lines or images are missing in the HP-GL/2 data that was printed.	683
Lines Are Printed Too Thick or Thin During HP-GL/2 Printing	683
HP-GL/2 jobs are printed in monochrome (or color).	683
Printed Colors in Line Drawings are Inaccurate During HP-GL/2 Printing	683
HP-GL/2 printing takes a long time.	683
Replotting with HP-GL/2 jobs is not possible.	684
The printer stops when printing a HP-GL/2 job (the carriage stops moving)	684
Other problems	685
The printer does not go on	685
If the Printer Makes a Strange Sound	685
Messages advising to check the maintenance cartridge are not cleared	685
The printer consumes a lot of ink	685
Ink Level Detection	686
Error Message	688
Responding to Messages	688
Responding to Messages	688
Error Messages	690
Messages regarding paper	692
Paper Mismatch	692
Paper Mismatch / Prnt:PressOnline	692
Paper Mismatch / ReplcPap:Press↓	692
PaprTyp Mismatch	692
PaprTyp Mismatch / Prnt:PressOnline	693
Media Check / Please Cancel	693
PaprSiz Mismatch	693
PaprSiz Mismatch / Prnt:PressOnline	694
Paper Too Small / Please Check	694
Paper Too Large / Please Check	694
Papr Size Undetected	694
Need A4/Letter Vert. or Larger	694
Need 10 in or Larger Roll	694
Roll Paper / Please Replace	695
Paper Size / Please Check	696
Roll Selected / Load Roll	696
Sheets Loaded / Press ↓ To Eject	696
Roll Paper Chk / Check Width/Spcr	697
Roll P Unit / Please Check	697
Tray Selected	697
Paper Feed Slot / SpcfdPapr NotFit	698
Load Papr in Cas / Press Online.	698
Cassette Selectd / Press ↑ Key	698
Cassette Undetected	698
Remove paper	699
Paper Jam / Press ↑ Key	699
Paper Loaded / Crooked	700
Paper loaded askew.	700
Paper Askew / Please Reload	701
Paper / Please Reload	701
Can't DetectPapr	702
Cutting Error	702
Feed Limit..	702
Check Supported Paper.	703
Messages regarding ink	704
Not Enough Ink	704
No Ink Left	704