Computer Associates BABWBR1151S38 Implementation Guide - Page 265

Unable to Log In to CA ARCserve Backup After Installing This Release Unable to Log In to CA ARCserve Backup After Installing This Release Valid on Windows platforms. Symptom: After you perform a new installation of CA ARCserve Backup, you cannot log in to CA ARCserve Backup. Solution: The services responsible for authenticating users may not be running. From the Control Panel, open the Service Panel and verify that the following services are running: ■ CA ARCserve Backup Domain Server ■ CA ARCserve Backup Service Controller ■ CA Remote Procedure Call Server You can also check this by opening the Task Manager and looking for the application caauthd. If you do not find an instance of this application in the Task Manager, go to the Services Panel, stop and start the CA ARCserve Backup Domain Server, and try to log in to the CA ARCserve Backup Manager Console again. If you still cannot log in, open the command window, change the directory to the CA ARCserve Backup home directory, and run the following commands: ca_auth -user getall The output on the screen should be similar to the following: User names: caroot If you do not see at least one user, caroot, or if you receive some other error when running the command, run the following debugging authentication commands so that you can send the logs to CA ARCserve Backup support for investigation: ■ ping the machine by name. For example: ping.exe BAB_MACHINE In this example, BAB_MACHINE is your machine. If this does not work, resolve the name to an IP address by changing the etc/hosts file or on the DNS. Enter the following command ipconfig /all > ipconfig.log ■ Enter the following command to tell Technical Support if the portmapper is running on your machine: netstat -na >netstat.log Appendix A: Troubleshooting CA ARCserve Backup Installations 265