Computer Associates BABWBR1151S38 Implementation Guide - Page 266

CA ARCserve Backup Services Fail to Initialize ■ Enter the following command to let Technical Support know which CA ARCserve Backup services have registered with the rpc server running on the client machine: rpcinfo.exe -p BAB_MACHINE >rpcinfo.log In this syntax, BAB_MACHINE is your machine. ■ Enter the following command: rpcinfo.exe -t BAB_MACHINE 395648 1 > caauthd.txt In this syntax, BAB_MACHINE is your machine. Note: Using '>' to a file does not show the results on the screen. ■ Create the following registry key: HKEY_LOCAL_MACHINE\SOFTWARE\ComputerAssociates\CA ARCserve Backup\Base\LogBrightStor\[DWORD]DebugLogs ==1 This creates the rpc.log file in the CA ARCserve Backup home directory under \log. CA ARCserve Backup Services Fail to Initialize Valid on Windows platforms. Symptom: Why are my CA ARCserve Backup services failing to initialize? Solution: CA ARCserve Backup requires a portmapper for its RPC engines. The Windows service, CA Remote Procedure Call Server, provides the portmapper functionality and uses the standard portmap, port 111. If CA ARCserve Backup detects port 111 conflicts, indicating that it is using the same port number for the CA Remote Procedure call server service as a previously installed portmapper, CA ARCserve Backup automatically switches to another port number. 266 Implementation Guide