Dell 5330dn Workgroup User's Guide - Page 120

Printing Quality Problems

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Check the printer for the following: l The front or rear door is not closed. l Paper is jammed. l No paper is loaded. l The toner cartridge is not installed. The printer selects print materials from the wrong paper source. A print job is extremely slow. If a printer system error occurs, contact your service representative. The connection cable between the computer and the printer is not connected properly. Disconnect the printer cable and reconnect it. The connection cable between the computer and the printer is defective. If possible, attach the cable to another computer that is working properly and print a job. You can also try using a different printer cable. The printer may be configured incorrectly. Check the printer properties to ensure that all of the print settings are correct. The printer driver may be incorrectly installed. Remove the printer driver and then reinstall it. See "Uninstalling Software" and "Installing Software in Windows" respectively. The printer is malfunctioning. Check the display message on the operator panel to see if the printer is indicating a system error. The paper source selection in the printer properties may be incorrect. For many software applications, the paper source selection is found under the Paper tab within the printer properties. Select the correct paper source. See "Paper Tab". The job may be very complex. Reduce the complexity of the page or try adjusting the print quality settings. The maximum print speed of your printer is 50 PPM for Letter-sized paper. Half the page is blank. The page orientation setting may be incorrect. Change the page orientation in your application. See "Layout Tab". The paper size and the paper size settings do not match. Ensure that the paper size in the printer driver settings matches the paper in the tray. The printer prints, The printer cable is loose or defective. but the text is wrong, garbled, or incomplete. Disconnect the printer cable and reconnect. Try a print job that you have already printed successfully. If possible, attach the cable and the printer to another computer and try a print job that you know works. Finally, try a new printer cable. The wrong printer driver was selected. Check the application's printer selection menu to ensure that your printer is selected. The software application is malfunctioning. Try printing a job from another application. The operating system is malfunctioning. Exit Windows and reboot the computer. Power the printer off and then back on again. Pages print, but are The toner cartridge is defective or out of Thoroughly shake the toner. See blank. toner. "Redistributing Toner". The file may have blank pages. Some parts, such as the controller or the board, may be defective. The illustrations print The setting in the software application incorrectly in Adobe is wrong. Illustrator. If necessary, replace the toner cartridge. Check the file to ensure that it does not contain blank pages. Contact a service representative. Print the document by selecting Download as Bit Image in the Advanced Options window of the Graphic properties. Printing Quality Problems The inside of the printer may be dirty or improper paper loading may reduce the print quality. See the table below to clear the problem. Condition Suggested solutions Light or faded print If a vertical white streak or faded area appears on the page: l The toner supply is low. You may be able to temporarily extend the toner cartridge life. See "Redistributing Toner". If this does not improve the print quality, install a new toner cartridge. l The paper may not meet paper specifications; for example, the paper is too moist or too rough. See "Paper Specifications". l If the entire page is light, the print resolution setting is too low or the toner save mode is on. Adjust the print resolution and turn the toner save mode off. See "Graphic Tab". l A combination of faded or smeared defects may indicate that the toner cartridge needs cleaning. See "Cleaning the Interior". l The surface of the LSU part inside the printer may be dirty. Clean the LSU (see "Cleaning the Interior").

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Printing Quality Problems
The inside of the printer may be dirty or improper paper loading may reduce the print quality. See the table below to clear the problem.
Check the printer for the following:
l
The front or
rear door
is not closed.
l
Paper is jammed.
l
No paper is loaded.
l
The toner cartridge is not installed.
If a printer system error occurs,
contact your
service representative.
The connection cable between the
computer and the printer is not
connected properly.
Disconnect the printer cable and reconnect
it.
The connection cable between the
computer and the printer is defective.
If possible,
attach the cable to another
computer that is working properly and print
a job. You can also try using a different
printer cable.
The printer may be configured
incorrectly.
Check the printer properties to ensure that
all of the print settings are correct.
The printer driver may be incorrectly
installed.
Remove the printer driver and then reinstall
it. See
"Uninstalling Software"
and
"Installing Software in Windows"
respectively.
The printer is malfunctioning.
Check the display message on the operator
panel to see if the printer is indicating a
system error.
The printer selects
print materials from
the wrong paper
source.
The paper source selection in the printer
properties may be incorrect.
For many software applications, the paper
source selection is found under the
Paper
tab within the printer properties. Select the
correct paper source. See
"Paper Tab"
.
A print job is
extremely slow.
The job may be very complex.
Reduce the complexity of the page or try
adjusting the print quality settings.
The maximum print speed of your printer is
50 PPM for Letter-sized paper.
Half the page is
blank.
The page orientation setting may be
incorrect.
Change the page orientation in your
application. See
"Layout Tab"
.
The paper size and the paper size
settings do not match.
Ensure that the paper size in the printer
driver settings matches the paper in the
tray.
The printer prints,
but the text is wrong,
garbled, or
incomplete.
The printer cable is loose or defective.
Disconnect the printer cable and reconnect.
Try a print job that you have already
printed successfully.
If possible,
attach the
cable and the printer to another computer
and try a print job that you know works.
Finally, try a new printer cable.
The wrong printer driver was selected.
Check the application's printer selection
menu to ensure that your printer is
selected.
The software application is
malfunctioning.
Try printing a job from another application.
The operating system is malfunctioning.
Exit Windows and reboot the computer.
Power the printer off and then back on
again.
Pages print, but are
blank.
The toner cartridge is defective or out of
toner.
Thoroughly shake the toner. See
"Redistributing Toner"
.
If necessary,
replace the toner cartridge.
The file may have blank pages.
Check the file to ensure that it does not
contain blank pages.
Some parts, such as the controller or
the board, may be defective.
Contact a service representative.
The illustrations print
incorrectly in Adobe
Illustrator.
The setting in the software application
is wrong.
Print the document by selecting
Download
as Bit Image
in the
Advanced Options
window of the Graphic properties.
Condition
Suggested solutions
Light or faded print
If a vertical white streak or faded area appears on the page:
l
The toner supply is low. You may be able to temporarily extend the toner
cartridge life. See
"Redistributing Toner"
.
If this does not improve the print
quality,
install a new toner cartridge.
l
The paper may not meet paper specifications; for example, the paper is too
moist or too rough. See
"Paper Specifications"
.
l
If the entire page is light,
the print resolution setting is too low or the toner
save mode is on. Adjust the print resolution and turn the toner save mode
off. See
"Graphic Tab"
.
l
A combination of faded or smeared defects may indicate that the toner
cartridge needs cleaning. See
"Cleaning the Interior"
.
l
The surface of the LSU part inside the printer may be dirty. Clean the LSU
(see
"Cleaning the Interior"
).