Dell B5465dnf Mono Laser Printer MFP User's Guide - Page 285
Paper feed problems, Paper frequently jams, Paper jam message remains after jam is cleared
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Troubleshooting 285 Paper feed problems Paper frequently jams Action Yes Step 1 Go to step 2. a Pull out the tray, and then do one or more of the following: • Make sure paper lies flat in the tray. • Check if the paper size indicators on the paper guides are aligned with the paper size indicators on the tray. • Check if the paper guides are aligned against the edges of the paper. • Make sure the paper is below the maximum paper fill indicator. • Check if you are printing on a recommended paper size and type. b Insert the tray properly. If jam recovery is enabled, then the print jobs will reprint automatically. Do paper jams still occur frequently? Step 2 a Load paper from a fresh package. Note: Paper absorbs moisture due to high humidity. Store paper in its original wrapper until you use it. b Resend the print job. Go to step 3. Do paper jams still occur frequently? Step 3 Contact technical a Review the tips on avoiding jams. For more information, see "Avoiding support. jams" on page 247. b Follow the recommendations, and then resend the print job. Do paper jams still occur frequently? No The problem is solved. The problem is solved. The problem is solved. Paper jam message remains after jam is cleared Action Yes Check the entire paper path for jammed paper. a Remove any jammed paper. Contact technical support. b From the printer control panel, touch Continue to clear the message. Does the paper jam message remain? No The problem is solved.
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