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Dell B5465dnf Mono Laser Printer MFP User's Guide - Page 322

Solving scanner problems, The scanner does not respond

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Troubleshooting 322 Action Yes No Step 3 Replace the toner cartridge. When Cartridge low [88.xy] appears, replace the cartridge, and then resend the fax. The problem is solved. Contact technical support. Is the fax print quality satisfactory? Solving scanner problems • "The scanner does not respond" on page 322 • "Scan job was not successful" on page 323 • "Scanner unit does not close" on page 324 • "Scanning takes too long or freezes the computer" on page 324 • "Poor scanned image quality" on page 325 • "Partial document or photo scans" on page 326 • "Cannot scan from a computer" on page 326 The scanner does not respond Action Step 1 Check if the printer is turned on. Yes Go to step 2. No Turn on the printer. Is the printer turned on? Step 2 Check if the printer cable is securely attached to the printer and the computer, print server, option, or other network device. Is the printer cable securely attached to the printer and the computer, print server, option, or other network device? Step 3 Check if the power cord is plugged into the printer and a properly grounded electrical outlet. Is the power cord plugged into the printer and a properly grounded electrical outlet? Step 4 Check if the electrical outlet is turned off by a switch or breaker. Go to step 3. Go to step 4. Turn on the switch or reset the breaker. Connect the printer cable securely to the printer and the computer, print server, option, or other network device. Connect the power cord to the printer and a properly grounded electrical outlet. Go to step 5. Is the electrical outlet turned off by a switch or breaker?

Section	Page
Contents	2
Safety information	8
Learning about the printer	10
Finding information about the printer	10
Selecting a location for the printer	11
Printer configurations	12
Understanding the basic functions of the scanner	14
Using the ADF and scanner glass	15
Understanding the printer control panel	16
Using the printer control panel	16
Understanding the colors of the indicator and Sleep button lights	16
Understanding the home screen	17
Using the touch-screen buttons	19
Setting up and using the home screen applications	21
Finding the IP address of the printer	21
Finding the IP address of the computer	21
Accessing the Embedded Web Server	22
Customizing the home screen	22
Understanding the different applications	22
Activating the home screen applications	23
Finding information about the home screen applications	23
Setting up Forms and Favorites	23
Setting up Card Copy	24
Using MyShortcut	25
Setting up Multi Send	25
Setting up Scan to Network	26
Setting up Remote Operator Panel	26
Exporting and importing a configuration	27
Additional printer setup	28
Installing internal options	28
Available internal options	28
Accessing the controller board	29
Installing a memory card	32
Installing an optional card	34
Installing an Internal Solutions Port	36
Installing a printer hard disk	41
Removing a printer hard disk	45
Installing hardware options	47
Order of installation	47
Installing optional trays	47
Attaching cables	50
Setting up the printer software	52
Installing the printer software	52
Updating available options in the printer driver	52
Networking	53
Preparing to set up the printer on an Ethernet network	53
Installing the printer on an Ethernet network	53
Preparing to set up the printer on a wireless network	55
Connecting the printer using the Wireless Setup Wizard	56
Connecting the printer to a wireless network using Wi-Fi Protected Setup	56
Connecting the printer to a wireless network using the Embedded Web Server	57
Changing port settings after installing a new network Internal Solutions Port	58
Setting up serial printing	59
Verifying printer setup	60
Printing a menu settings page	60
Printing a network setup page	60
Loading paper and specialty media	61
Setting the paper size and type	61
Configuring Universal paper settings	61
Loading the 550-sheet tray	61
Loading the 2100-sheet tray	67
Loading the multipurpose feeder	73
Linking and unlinking trays	77
Linking and unlinking trays	77
Creating a custom name for a paper type	78
Assigning a custom paper type	78
Paper and specialty media guide	80
Paper guidelines	80
Paper characteristics	80
Selecting paper	81
Selecting preprinted forms and letterhead	81
Using recycled paper and other office papers	81
Storing paper	83
Supported paper sizes, types, and weights	83
Supported paper sizes	83
Supported paper types and weights	84
Printing	86
Printing forms and a document	86
Printing forms	86
Printing a document	86
Adjusting toner darkness	86
Printing from a flash drive	87
Printing from a flash drive	87
Supported flash drives and file types	88
Using specialty media	89
Tips on using card stock	89
Tips on using envelopes	89
Tips on using labels	90
Tips on using letterhead	90
Tips on using transparencies	91
Printing confidential and other held jobs	91
Storing print jobs in the printer	91
Printing confidential and other held jobs	92
Modifying confidential print settings	93
Printing information pages	93
Printing a font sample list	93
Printing a directory list	93
Canceling a print job	93
Canceling a print job from the printer control panel	93
Canceling a print job from the computer	94
Copying	95
Making copies	95
Making a quick copy	95
Copying using the ADF	95
Copying using the scanner glass	96
Copying photos	96
Copying on specialty media	96
Copying on transparencies	96
Copying on letterhead	97
Customizing copy settings	97
Copying to a different size	97
Making copies using paper from a selected tray	98
Copying different paper sizes	98
Copying on both sides of the paper (duplexing)	99
Reducing or enlarging copies	99
Adjusting copy quality	100
Collating copies	100
Placing separator sheets between copies	101
Copying multiple pages onto a single sheet	101
Creating a custom copy job	102
Placing information on copies	103
Placing a header or footer on pages	103
Placing an overlay message on each page	103
Canceling a copy job	103
Canceling a copy job while the original document is in the ADF	103
Canceling a copy job while copying pages using the scanner glass	103
Canceling a copy job while pages are being printed	104
Understanding the copy options	104
Copy from	104
Copy to	104
Scale	104
Darkness	104
Sides (Duplex)	104
Collate	105
Copies	105
Content	105
Save As Shortcut	105
Using the advanced options	105
E-mailing	107
Setting up the printer to e-mail	107
Setting up the e-mail function	107
Configuring e-mail settings	107
Creating an e-mail shortcut	108
Creating an e-mail shortcut using the Embedded Web Server	108
Creating an e-mail shortcut using the printer control panel	108
E-mailing a document	109
Sending an e-mail using the printer control panel	109
Sending an e-mail using a shortcut number	109
Sending an e-mail using the address book	110
Customizing e-mail settings	110
Adding e-mail subject and message information	110
Changing the output file type	110
Canceling an e-mail	111
Understanding the e-mail options	111
Recipient(s)	111
Subject	111
Message	111
File Name	111
Save As Shortcut	111
Original Size	112
Darkness	112
Resolution	112
Content	112
Send As	112
Page Setup	113
Scan Preview	113
Using the advanced options	113
Faxing	114
Setting up the printer to fax	114
Initial fax setup	115
Choosing a fax connection	116
Scenario 1: Standard telephone line	116
Scenario 2: Digital Subscriber Line (DSL)	120
Scenario 3: VoIP telephone service	121
Scenario 4: Digital telephone service through a cable provider	122
Scenario 5: Countries or regions with different telephone wall jacks and plugs	124
Connecting to a distinctive ring service	128
Setting the outgoing fax name and number	128
Setting the date and time	129
Configuring the printer to observe daylight saving time	129
Sending a fax	129
Sending a fax using the printer control panel	129
Sending a fax using the computer	130
Sending a fax using a shortcut number	130
Sending a fax using the address book	131
Sending a fax at a scheduled time	131
Creating shortcuts	132
Creating a fax destination shortcut using the Embedded Web Server	132
Creating a fax destination shortcut using the printer control panel	132
Customizing fax settings	132
Changing the fax resolution	132
Making a fax lighter or darker	133
Viewing a fax log	133
Blocking junk faxes	133
Canceling an outgoing fax	134
Canceling a fax while the original documents are still scanning	134
Canceling a fax after the original documents have been scanned to memory	134
Holding and forwarding faxes	134
Holding faxes	134
Forwarding a fax	135
Understanding the fax options	135
Content	135
Resolution	136
Darkness	136
Page Setup	136
Scan Preview	136
Delayed Send	136
Using the advanced options	137
Scanning	138
Using Scan to Network	138
Scanning to an FTP address	138
Creating shortcuts	138
Creating an FTP shortcut using the Embedded Web Server	138
Creating an FTP shortcut using the printer control panel	139
Scanning to an FTP address	139
Scanning to an FTP address using the printer control panel	139
Scanning to an FTP address using a shortcut number	139
Scanning an FTP using the address book	140
Scanning to a computer or flash drive	140
Scanning to a computer using the Embedded Web Server	141
Setting up Scan to Computer	141
Scanning to a flash drive	142
Understanding the scan options	143
FTP	143
File Name	143
Save As Shortcut	143
Original Size	143
Send As	143
Resolution	143
Darkness	143
Page Setup	144
Content	144
Scan Preview	144
Using the advanced options	144
Understanding the printer menus	146
Menus list	146
Paper menu	147
Default Source menu	147
Configure MP menu	147
Paper Size/Type menu	148
Substitute Size menu	151
Paper Texture menu	151
Paper Weight menu	153
Paper Loading menu	155
Custom Types menu	156
Custom Names menu	156
Custom Scan Sizes menu	157
Universal Setup menu	157
Reports Menu	158
Reports menu	158
Network/Ports menu	159
Active NIC menu	159
Standard Network or Network [x] menu	160
Reports menu	161
Network Card menu	161
TCP/IP menu	162
IPv6 menu	163
Wireless menu	164
AppleTalk menu	164
Standard USB menu	165
Parallel [x] menu	166
Serial [x] menu	168
SMTP Setup menu	171
Security menu	172
Edit Security Setups menu	172
Miscellaneous Security Settings menu	173
Confidential Print menu	174
Disk Wiping menu	175
Security Audit Log menu	175
Set Date/Time menu	176
Settings menu	177
General Settings menu	177
Copy Settings menu	187
Fax Settings menu	190
Fax Mode (Analog Fax Setup) menu	190
E-mail Settings menu	198
FTP Settings menu	202
Flash Drive menu	206
Print Settings	210
Setup menu	210
Finishing menu	212
Quality menu	213
Job Accounting menu	214
Utilities menu	216
XPS menu	217
PDF menu	217
PostScript menu	217
PCL Emul menu	218
HTML menu	220
Image menu	221
Help menu	222
Saving money and the environment	223
Saving paper and toner	223
Using recycled paper	223
Conserving supplies	223
Saving energy	223
Using Eco-Mode	223
Reducing printer noise	224
Adjusting Sleep mode	225
Using Hibernate mode	225
Adjusting the brightness of the printer display	226
Recycling	226
Recycling Dell products	226
Securing the printer	227
Statement of Volatility	227
Erasing volatile memory	227
Erasing non-volatile memory	228
Erasing printer hard disk memory	228
Configuring printer hard disk encryption	229
Finding printer security information	230
Maintaining the printer	231
Cleaning the printer parts	231
Cleaning the printer	231
Cleaning the scanner glass	232
Checking the status of parts and supplies	234
Checking the status of parts and supplies on the printer control panel	234
Checking the status of parts and supplies from the Embedded Web Server	234
Estimated number of remaining pages	234
Ordering parts and supplies	234
Ordering supplies using the Supplies Ordering Utility	234
Ordering supplies using Printer Home	235
Storing supplies	235
Replacing supplies	236
Replacing the toner cartridge	236
Replacing the imaging unit	239
Moving the printer	242
Before moving the printer	242
Moving the printer to another location	243
Shipping the printer	243
Managing the printer	244
Managing printer messages	244
Accessing Status Monitor Center	244
Checking the virtual display	244
Setting up e-mail alerts	245
Viewing reports	245
Configuring supply notifications from the Embedded Web Server	245
Restoring factory default settings	246
Clearing jams	247
Avoiding jams	247
Understanding jam messages and locations	248
[x]-page jam, lift front cover to remove cartridge. [200–201]	250
[x]-page jam, open upper rear door. [202]	253
[x]-page jam, open upper and lower rear door. [231–234]	254
[x]-page jam, remove standard bin jam. [203]	256
[x]-page jam, remove tray 1 to clear duplex. [235–239]	257
[x]-page jam, open tray [x]. [24x]	258
[x]-page jam, clear manual feeder. [250]	259
[x]-page jam, open automatic feeder top cover. [28y.xx]	260
Troubleshooting	262
Understanding printer messages	262
Cartridge low [88.xy]	262
Cartridge nearly low [88.xy]	262
Cartridge very low, [x] estimated pages remain [88.xy]	262
Change [paper source] to [custom type name] load [orientation]	262
Change [paper source] to [custom string] load [orientation]	262
Change [paper source] to [paper size] load [orientation]	262
Change [paper source] to [paper type] [paper size] load [orientation]	263
Check tray [x] connection	263
Close door or insert cartridge	263
Close flatbed cover and load originals if restarting job [2yy.xx]	263
Close front door	264
Close top access cover	264
Complex page, some data may not have printed [39]	264
Configuration change, some held jobs were not restored [57]	264
Defective flash detected [51]	264
Disk full [62]	264
Disk full, scan job canceled	264
Disk must be formatted for use in this device	265
Disk near full. Securely clearing disk space.	265
Error reading USB drive. Remove USB.	265
Error reading USB hub. Remove hub.	265
Fax memory full	265
Fax partition inoperative. Contact system administrator.	265
Fax server 'To Format' not set up. Contact system administrator.	265
Fax Station Name not set up. Contact system administrator.	266
Fax Station Number not set up. Contact system administrator.	266
Imaging unit low [84.xy]	266
Imaging unit nearly low [84.xy]	266
Imaging unit very low, [x] estimated pages remain [84.xy]	266
Incompatible tray [x] [59]	266
Incorrect paper size, open [paper source] [34]	266
Insert Tray [x]	267
Install duplex	267
Install Tray [x]	267
Insufficient memory for Flash Memory Defragment operation [37]	267
Insufficient memory, some Held Jobs were deleted [37]	268
Insufficient memory, some held jobs will not be restored [37]	268
Insufficient memory to collate job [37]	268
Insufficient memory to support Resource Save feature [35]	268
Load [paper source] with [custom string] [paper orientation]	268
Load [paper source] with [custom type name] [paper orientation]	268
Load [paper source] with [paper size] [paper orientation]	269
Load [paper source] with [paper type] [paper size] [paper orientation]	269
Load Manual Feeder with [custom string] [paper orientation]	269
Load Manual Feeder with [custom type name] [paper orientation]	269
Load Manual Feeder with [paper size] [paper orientation]	270
Load Manual Feeder with [paper type] [paper size] [paper orientation]	270
Maintenance kit low [80.xy]	270
Maintenance kit nearly low [80.xy]	270
Maintenance kit very low, [x] estimated pages remain [80.xy]	270
Memory full [38]	270
Memory full, cannot print faxes	270
Memory full, cannot send faxes	271
Network [x] software error [54]	271
No analog phone line connected to modem, fax is disabled.	271
Non-Dell [supply type], see User’s Guide [33.xy]	271
Not enough free space in flash memory for resources [52]	271
Paper changes needed	272
Parallel port [x] disabled [56]	272
Printer had to restart. Last job may be incomplete.	272
Reinstall missing or unresponsive cartridge [31.xy]	272
Reinstall missing or unresponsive imaging unit [31.xy]	272
Remove defective disk [61]	273
Remove packaging material, [area name]	273
Remove paper from standard output bin	273
Replace all originals if restarting job.	273
Replace cartridge, 0 estimated pages remain [88.xy]	273
Replace cartridge, printer region mismatch [42.xy]	273
Replace imaging unit, 0 estimated pages remain [84.xy]	273
Replace jammed originals if restarting job.	274
Replace last scanned page and jammed originals if restarting job.	274
Replace maintenance kit, 0 estimated pages remain [80.xy]	274
Replace missing fuser [80.xx]	274
Replace separator pad	274
Replace unsupported cartridge [32.xy]	274
Replace unsupported imaging unit [32.xy]	275
Replace wiper	275
Restore held jobs?	275
Scan document too long	275
Scanner automatic feeder cover open	275
Scanner disabled by admin [840.01]	275
Scanner disabled. Contact system administrator if problem persists. [840.02]	275
Scanner jam, remove all originals from the scanner [2yy.xx]	275
Scanner jam, remove jammed originals from the scanner [2yy.xx]	276
Scanner maintenance required soon, use ADF Kit [80]	276
Serial option [x] error [54]	276
Serial port [x] disabled [56]	276
Some held jobs were not restored	276
Standard network software error [54]	276
Standard USB port disabled [56]	277
Supply needed to complete job	277
Too many disks installed [58]	277
Too many flash options installed [58]	277
Too many trays attached [58]	277
Tray [x] paper size unsupported	278
Unformatted flash detected [53]	278
Unsupported camera mode, unplug camera and change mode	278
Unsupported disk	278
Unsupported option in slot [x] [55]	278
USB port [x] disabled [56]	278
Weblink server not set up. Contact system administrator.	278
Solving printer problems	279
Basic printer problems	279
The printer is not responding	279
Printer display is blank	281
Hardware and internal option problems	281
Cannot detect internal option	281
Internal print server does not operate correctly	282
Internal Solutions Port does not operate correctly	282
Tray problems	283
USB/parallel interface card does not operate correctly	284
Paper feed problems	285
Paper frequently jams	285
Paper jam message remains after jam is cleared	285
Jammed pages are not reprinted	286
Solving print problems	287
Printing problems	287
Confidential and other held jobs do not print	287
Envelope seals when printing	288
Error message about reading the flash drive appears	288
Incorrect characters print	289
Job prints from the wrong tray or on the wrong paper	289
Large jobs do not collate	290
Multiple-language PDF files do not print	290
Print jobs do not print	291
Print job takes longer than expected	292
Printing slows down	293
Tray linking does not work	293
Unexpected page breaks occur	294
Print quality problems	294
Characters have jagged or uneven edges	294
Printer is printing blank pages	295
Clipped pages or images	296
Compressed images appear on prints	297
Shadow images appear on prints	298
Gray background on prints	298
Incorrect margins on prints	299
Paper curl	300
Print irregularities	301
Repeating defects appear on prints	302
Print is too dark	303
Print is too light	304
Skewed print	305
Printer is printing solid black pages	306
Transparency print quality is poor	307
Streaked horizontal lines appear on prints	307
Streaked vertical lines appear on prints	308
Horizontal voids appear on prints	309
Vertical voids appear on prints	310
Toner specks appear on prints	311