Dell Force10 S55T Installing the S55 System - Page 47

buffer in your terminal program should be set high., command This report is very long, so the storage

Get Dell Force10 S55T PDF manuals and user guides View all Dell Force10 S55T manuals
Add to My Manuals
Save this manual to your list of manuals

Page 47 highlights

Step Task 2 Request a Return Materials Authorization (RMA) number from TAC by opening a support case. Open a support case by: • Using the Create Service Request form on the iSupport page (see Contacting the Technical Assistance Center). • Contacting Dell Force10 directly by E-mail or by phone (see Contacting the Technical Assistance Center). Provide the following information when using E-mail or phone: • Part number, description, and serial number of the component. • Your name, organization name, telephone number, fax number, and e-mail address. • Shipping address for the replacement component, including a contact name, phone number, and e-mail address. • A description of the failure, including log messages. This generally includes: • Output from the show tech-support [non-paged] command (This report is very long, so the storage buffer in your terminal program should be set high.) • Output from the show logging eventlog [unit] command, where unit is the stack ID of the member unit that experienced the failure (This report is included as a section in the output of show tech-support.) • Console captures showing the error messages • Console captures showing the troubleshooting steps taken • Saved messages to a syslog server, if one is used Technical Support | 47

  • 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • 7
  • 8
  • 9
  • 10
  • 11
  • 12
  • 13
  • 14
  • 15
  • 16
  • 17
  • 18
  • 19
  • 20
  • 21
  • 22
  • 23
  • 24
  • 25
  • 26
  • 27
  • 28
  • 29
  • 30
  • 31
  • 32
  • 33
  • 34
  • 35
  • 36
  • 37
  • 38
  • 39
  • 40
  • 41
  • 42
  • 43
  • 44
  • 45
  • 46
  • 47
  • 48
  • 49
  • 50
Technical Support
|
47
2
Request a Return Materials Authorization (RMA) number from TAC by opening a support case. Open a support case
by:
•
Using the Create Service Request form on the iSupport page (see
Contacting the
T
echnical
Assistance Center
).
•
Contacting Dell Force10 directly by E-mail or by phone (see
Contacting
the
T
echnical
Assistance
Center
). Provide
the following information when using E-mail or phone:
•
Part number, description, and serial number of the component.
•
Your name, organization name, telephone number, fax number, and e-mail address.
•
Shipping address for the replacement component, including a contact name, phone number, and e-mail address.
•
A description of the failure, including log messages. This generally includes:
•
Output from the
show tech-support
[
non-paged
] command (This report is very long, so the storage
buffer in your terminal program should be set high.)
•
Output from the
show logging eventlog
[
unit
]
command, where
unit
is the stack ID of the member unit that
experienced the failure (This report is included as a section in the output of
show tech-support
.)
•
Console captures showing the error messages
•
Console captures showing the troubleshooting steps taken
•
Saved messages to a syslog server, if one is used
Step
Task