Dell Inspiron 2600 Solutions Guide - Page 64

General Program Problems

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www.dell.com | support.dell.com C O N T A C T Y O U R N E T W O R K A D M I N I S T R A T O R - Verify that your network settings are correct and that the network is functioning. HINT: Software usually includes installation instructions in its documentation or on a floppy disk or CD. General Program Problems A program crashes S E E T H E S O F T W A R E D O C U M E N T A T I O N - Many software manufacturers maintain websites with information that may help you solve the problem. Ensure that you properly installed and configured the program. Reinstall the program if necessary. A program stops responding END THE PROGRAM 1 Simultaneously press . 2 Click the Applications tab, and then select the program that is no longer responding. 3 Click the End Task button. A solid blue screen appears TU R N T H E C O M P U T E R OF F - If the computer does not respond to a keystroke or a proper shutdown (see page 37), press the power button until the computer turns off. Press the power button again to restart the computer. The solid blue screen appears because you were not able to perform a proper Windows® shutdown. ScanDisk automatically runs during the start-up process. Follow the instructions on the screen. Error messages appear RE V I E W " E R R O R M E S S A G E S " - Look up the message and take the appropriate action. See the software documentation. 64 So l vi n g Pro b l em s

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64
Solving Problems
www.dell.com | support.dell.com
General Program Problems
A program crashes
HINT:
Software usually
includes installation
instructions in its
documentation or on a
floppy disk or CD.
A program stops responding
A solid blue screen appears
Error messages appear
C
ONTACT
YOUR
NETWORK
ADMINISTRATOR
—
Verify that your network
settings are correct and that the network is functioning.
S
EE
THE
SOFTWARE
DOCUMENTATION
—
Many software manufacturers
maintain websites with information that may help you solve the problem. Ensure
that you properly installed and configured the program. Reinstall the program if
necessary.
E
ND
THE
PROGRAM
1
Simultaneously press
2
Click the
Applications
tab, and then select the program that is no longer
responding.
3
Click the
End Task
button
.
T
URN
THE
COMPUTER
OFF
—
If the computer does not respond to a
keystroke or a proper shutdown (see page 37), press the power button until the
computer turns off. Press the power button again to restart the computer. The
solid blue screen appears because you were not able to perform a proper
Windows
®
shutdown. ScanDisk automatically runs during the start-up process.
Follow the instructions on the screen.
R
EVIEW
"E
RROR
M
ESSAGES
"—
Look up the message and take the
appropriate action. See the software documentation.