Dell Inspiron 3800 Solutions Guide - Page 35

If you cannot play a music CD or install a program from a CD, If you cannot play a DVD movie

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Page 35 highlights

If you cannot play a music CD or install a program from a CD E N S U R E T H A T A C D D R I V E I S I N S T A L L E D I N T H E M E D I A B A Y - To use the CD drive, it must be installed in the media bay. It cannot be used as an external device with the floppy drive cable. The floppy drive cable is for connecting external floppy drives only. E N S U R E T H A T W I N D O W S R E C O G N I Z E S T H E D R I V E - Double-click the My Computer icon. If the CD drive is not listed, perform a full scan with your antivirus software to check for and remove viruses. Viruses can sometimes prevent Windows from recognizing the drive. TE S T T H E D R I V E W I T H A N O T H E R C D - Insert another CD to eliminate the possibility that the original CD is defective. C L E A N THE D IS C- See the Tell Me How help file for instructions. To access help files, see page 26. A D J U S T T H E W I N D O W S V O L U M E C O N T R O L - Double-click the yellow speaker icon in the lower-right corner of your screen. Be sure that the volume is turned up and that the sound is not muted. If you cannot play a DVD movie E N S U R E T H A T A D V D D R I V E I S I N S T A L L E D I N T H E M E D I A B A Y - To use the DVD drive, it must be installed in the media bay. It cannot be used as an external device with the floppy drive cable. The floppy drive cable is for connecting external floppy drives only. E N S U R E T H A T W I N D O W S R E C O G N I Z E S T H E D R I V E - Double-click the My Computer icon. If the DVD drive is not listed, perform a full scan with your antivirus software to check for and remove viruses. Viruses can sometimes prevent Windows from recognizing the drive. TE S T T H E D R I V E W I T H A N O T H E R D V D - Insert another DVD to eliminate the possibility that the original DVD is defective. HINT: High-speed CD drive vibration is normal and may cause noise. This noise does not indicate a defect in the drive or the CD. HINT: Because of different worldwide file types, not all DVD titles work in all DVD drives. So l vi n g Pro b l em s 35

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Solving Problems
35
If you cannot play a music CD or install a program from a CD
HINT:
High-speed CD
drive vibration is normal
and may cause noise. This
noise does not indicate a
defect in the drive or the
CD.
If you cannot play a DVD movie
HINT:
Because of
different worldwide file
types, not all DVD titles
work in all DVD drives.
E
NSURE
THAT
A
CD
DRIVE
IS
INSTALLED
IN
THE
MEDIA
BAY
—
To use
the CD drive, it must be installed in the media bay. It cannot be used as an
external device with the floppy drive cable. The floppy drive cable is for
connecting external floppy drives only.
E
NSURE
THAT
W
INDOWS
RECOGNIZES
THE
DRIVE
—
Double-click the
My
Computer
icon. If the CD drive is not listed, perform a full scan with your
antivirus software to check for and remove viruses. Viruses can sometimes
prevent Windows from recognizing the drive.
T
EST
THE
DRIVE
WITH
ANOTHER
CD—
Insert another CD to eliminate the
possibility that the original CD is defective.
C
LEAN
THE
DISC
—
See the
Tell Me How
help file for instructions. To access
help files, see page 26.
A
DJUST
THE
W
INDOWS
VOLUME
CONTROL
—
Double-click the yellow
speaker icon in the lower-right corner of your screen. Be sure that the volume is
turned up and that the sound is not muted.
E
NSURE
THAT
A
DVD
DRIVE
IS
INSTALLED
IN
THE
MEDIA
BAY
—
To
use the DVD drive, it must be installed in the media bay. It cannot be used as an
external device with the floppy drive cable. The floppy drive cable is for
connecting external floppy drives only.
E
NSURE
THAT
W
INDOWS
RECOGNIZES
THE
DRIVE
—
Double-click the
My
Computer
icon. If the DVD drive is not listed, perform a full scan with your
antivirus software to check for and remove viruses. Viruses can sometimes
prevent Windows from recognizing the drive.
T
EST
THE
DRIVE
WITH
ANOTHER
DVD—
Insert another DVD to eliminate
the possibility that the original DVD is defective.