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Dell Inspiron 3800 Solutions Guide - Page 73

Brunei, Canada North York, Ontario, Chile Santiago, China Xiamen, Czech Republic Prague

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Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-mail Address Brunei Customer Technical Support (Penang, Malaysia) Country Code: 673 Customer Service (Penang, Malaysia) Transaction Sales (Penang, Malaysia) Canada (North York, Ontario) Automated Order-Status System International Access Code: 011 AutoTech (Automated technical support) Customer Care (From outside Toronto) Customer Care (From within Toronto) Customer Technical Support Sales (Direct Sales-from outside Toronto) Sales (Direct Sales-from within Toronto) Sales (Federal government, education, and medical) Sales (Major Accounts) TechFax Chile (Santiago) Sales, Customer Support, and Technical Support Country Code: 56 City Code: 2 China (Xiamen) Technical Support Country Code: 86 Customer Experience City Code: 592 Home and Small Business Preferred Accounts Division Large Corporate Accounts Czech Republic (Prague) Technical Support International Access Code: 00 Customer Care Country Code: 420 Fax City Code: 2 TechFax Switchboard Website: http://support.euro.dell.com E-mail: [email protected] Area Codes, Local Numbers, and Toll Free Numbers 604 633 4966 604 633 4949 604 633 4955 toll free: 1-800-433-9014 toll free: 1-800-247-9362 toll free: 1-800-387-5759 416 758-2400 toll free: 1-800-847-4096 toll free: 1-800-387-5752 416 758-2200 toll free: 1-800-567-7542 toll free: 1-800-387-5755 toll free: 1-800-950-1329 toll free: 1230-020-4823 toll free: 800 858 2437 toll free: 800 858 2060 toll free: 800 858 2222 toll free: 800 858 2062 toll free: 800 858 2999 02 22 83 27 27 02 22 83 27 11 02 22 83 27 14 02 22 83 27 28 02 22 83 27 11 Appendix 73

Section	Page
Contents	3
Setting Up	13
Connecting a Printer	14
Installing the Printer Driver	14
Parallel Printer	14
USB Printer	15
Turning Off the Computer	16
Windows Millennium Edition (Me) and Windows 2000	16
Windows 98	16
Using the Media Bay	17
Swapping Devices While the Computer Is Turned Off	18
Swapping Devices While Windows Is Running	19
Setting Up the APR to Connect to a Network	20
Setting Up the APR for Windows Me and Windows 98	20
Setting Up the APR for Windows 2000	21
Solving Problems	23
Finding Solutions	24
Accessing Help Files	26
Power Problems	26
Start-Up Error Messages	27
Video and Display Problems	28
If the display is blank	28
If the display is difficult to read	28
Sound and Speaker Problems	29
Integrated Speakers	29
External Speakers	30
Printer Problems	31
If you cannot print to a parallel port printer	31
If you cannot print to a USB printer	31
Modem Problems	32
Scanner Problems	33
Touch Pad Problems	33
External Keyboard Problems	33
Unexpected Characters	33
Drive Problems	34
If you cannot save a file to a floppy disk	34
If you cannot play a music CD or install a program from a CD	35
If you cannot play a DVD movie	35
If the CD-RW drive stops writing	36
If you have a hard drive problem	36
Network Problems	37
Windows Error Messages	37
General Program Problems	38
A program crashes	38
A program stops responding	38
A solid blue screen appears	39
Internet Connection Problems	39
E-Mail Problems	40
If Your Computer Gets Wet	40
If You Drop or Damage Your Computer	41
Resolving Other Technical Problems	42
Reinstalling Drivers and Utilities	42
Reinstalling Windows	42
Reinstalling Windows Me and Windows 98	43
Reinstalling Windows 2000	44
Recreating the Hibernate File (Windows 98 Only)	46
Boot (Restart) Your Computer With the System Software CD	46
Delete the Old Hibernate File	47
Create the Hibernate File	47
Enable Hibernate Support	48
Adding Parts	49
Using the Advanced Port Replicator	50
Connecting External Devices to the APR	50
APR Controls and Indicators	52
Docking the Computer	52
Undocking the Computer	54
Monitor Stand	54
Adding Memory	55
Replacing a Hard Drive	58
Returning a Hard Drive to Dell	60
Using the Floppy Drive as an External Device	61
Attaching the Composite TV-Out Adapter Cable	62
Appendix	63
Specifications	64
Standard Settings	71
System Setup Pages	71
Viewing the System Setup Pages	71
Contacting Dell	71
Contact Numbers and Addresses	72
Returning Items for Warranty Repair or Credit	84
Regulatory Information	84
FCC Notices (U.S. Only)	85
Battery Disposal	88
NOM Information (Mexico Only)	89
Información para NOM (únicamente para México)	90
Warranty and Return Policy Information	90
Macrovision Product Notice	91