Dell Inspiron 3800 Solutions Guide - Page 42

42

Solving Problems

www.dell.com | support.dell.com

Resolving Other Technical Problems

Reinstalling Drivers and Utilities

NOTICE:

The Dell support website,

http://support.dell.com

, and the

System

Software

CD

provide approved drivers for Dell™ computers. If you install

drivers obtained from other sources, your computer might not work correctly.

1

Insert the

System Software

CD into the CD or DVD drive.

2

Double-click the

My Computer

icon on your desktop.

3

Double-click the icon for your CD or DVD drive.

4

Double-click the folder for your operating system.

HINT:

You may need to

open more folders to find

the setup file. For

example, to install the

Windows Me touch pad

driver, double-click

winme

, double-click

touchpad

, double-click

english

, and then double-

click

Setup

.

5

Double-click the appropriate language folder for the driver you want to

install.

6

Double-click

Setup

and follow the prompts.

For detailed information on installing specific drivers and utilities for your

computer, see the Dell support website at


.

Reinstalling Windows

NOTICE:

The

Operating System

CD provides options for reinstalling your

Windows Me, Windows 98 Second Edition (SE), or Windows 2000 operating

system. The options can potentially overwrite files installed by Dell and

possibly affect programs installed on your hard drive. Therefore, Dell does not

recommend that you reinstall your operating system unless instructed to do so

by a Dell technical support representative.

G

O

TO

THE

D

ELL

SUPPORT

WEBSITE

—

Go to


for

help with general usage, installation, and troubleshooting questions.

E-

MAIL

D

ELL

—

Go to


and then click

E-Mail Dell

in

the

Communicate

list. Send an e-mail message to Dell about your problem; you

can expect to receive an e-mail message from Dell within hours.

C

ALL

D

ELL

—

If you cannot solve your problem using the Dell support website

or e-mail service, call Dell for technical assistance (see page 71).

Section	Page
Contents	3
Setting Up	13
Connecting a Printer	14
Installing the Printer Driver	14
Parallel Printer	14
USB Printer	15
Turning Off the Computer	16
Windows Millennium Edition (Me) and Windows 2000	16
Windows 98	16
Using the Media Bay	17
Swapping Devices While the Computer Is Turned Off	18
Swapping Devices While Windows Is Running	19
Setting Up the APR to Connect to a Network	20
Setting Up the APR for Windows Me and Windows 98	20
Setting Up the APR for Windows 2000	21
Solving Problems	23
Finding Solutions	24
Accessing Help Files	26
Power Problems	26
Start-Up Error Messages	27
Video and Display Problems	28
If the display is blank	28
If the display is difficult to read	28
Sound and Speaker Problems	29
Integrated Speakers	29
External Speakers	30
Printer Problems	31
If you cannot print to a parallel port printer	31
If you cannot print to a USB printer	31
Modem Problems	32
Scanner Problems	33
Touch Pad Problems	33
External Keyboard Problems	33
Unexpected Characters	33
Drive Problems	34
If you cannot save a file to a floppy disk	34
If you cannot play a music CD or install a program from a CD	35
If you cannot play a DVD movie	35
If the CD-RW drive stops writing	36
If you have a hard drive problem	36
Network Problems	37
Windows Error Messages	37
General Program Problems	38
A program crashes	38
A program stops responding	38
A solid blue screen appears	39
Internet Connection Problems	39
E-Mail Problems	40
If Your Computer Gets Wet	40
If You Drop or Damage Your Computer	41
Resolving Other Technical Problems	42
Reinstalling Drivers and Utilities	42
Reinstalling Windows	42
Reinstalling Windows Me and Windows 98	43
Reinstalling Windows 2000	44
Recreating the Hibernate File (Windows 98 Only)	46
Boot (Restart) Your Computer With the System Software CD	46
Delete the Old Hibernate File	47
Create the Hibernate File	47
Enable Hibernate Support	48
Adding Parts	49
Using the Advanced Port Replicator	50
Connecting External Devices to the APR	50
APR Controls and Indicators	52
Docking the Computer	52
Undocking the Computer	54
Monitor Stand	54
Adding Memory	55
Replacing a Hard Drive	58
Returning a Hard Drive to Dell	60
Using the Floppy Drive as an External Device	61
Attaching the Composite TV-Out Adapter Cable	62
Appendix	63
Specifications	64
Standard Settings	71
System Setup Pages	71
Viewing the System Setup Pages	71
Contacting Dell	71
Contact Numbers and Addresses	72
Returning Items for Warranty Repair or Credit	84
Regulatory Information	84
FCC Notices (U.S. Only)	85
Battery Disposal	88
NOM Information (Mexico Only)	89
Información para NOM (únicamente para México)	90
Warranty and Return Policy Information	90
Macrovision Product Notice	91

Dell Inspiron 3800 Solutions Guide - Page 42

Resolving Other Technical Problems, Reinstalling Drivers and Utilities, Reinstalling Windows - specifications

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