Dell Inspiron 8100 Solutions Guide - Page 37

If you cannot play a music CD or install a program from a CD, Tell Me How

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Page 37 highlights

If you cannot play a music CD or install a program from a CD E N S U R E T H A T W I N D O W S R EC O GN I Z E S T H E D RI V E- Double-click the My Computer icon. If the CD drive is not listed, perform a full scan with your antivirus software to check for and remove viruses. Viruses can sometimes prevent Windows from recognizing the drive. TE S T TH E DR IV E W IT H AN OT HE R CD - Insert another CD to eliminate the possibility that the original CD is defective. C LE A N T HE D IS C - See the Tell Me How help file for instructions. To access help files, see page 28. A DJ U S T T H E W I N D OW S VO L U ME C O N T RO L - Double-click the yellow speaker icon in the lower-right corner of your screen. Be sure that the volume is turned up and that the sound is not muted. IF YOU HAVE ONE CD IN THE FIXED OPTICAL DRIVE AND ONE CD IN TH E ME D IA B AY - To identify which CD is not playing: For Windows 2000, double-click the Softex BayManager icon on the taskbar. Then click the Storage Devices tab and click Computer to see if the device is listed. Click OK if both devices are listed. If only one device is listed, remove the CD from the listed bay and ensure that Windows recognizes the drive. For Windows Me, double-click the My Computer icon on your desktop. Then double-click the drive letter of the device the you are verifying. HINT: High-speed CD drive vibration is normal and may cause noise. This noise does not indicate a defect in the drive or the CD. Solv ing Proble m s 37

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Solving Problems
37
If you cannot play a music CD or install a program from a CD
HINT:
High-speed CD
drive vibration is normal
and may cause noise. This
noise does not indicate a
defect in the drive or the
CD.
E
NSURE
THAT
W
INDOWS
RECOGNIZES
THE
DRIVE
°
Double-click the
My
Computer
icon. If the CD drive is not listed, perform a full scan with your
antivirus software to check for and remove viruses. Viruses can sometimes
prevent Windows from recognizing the drive.
T
EST
THE
DRIVE
WITH
ANOTHER
CD°
Insert another CD to eliminate the
possibility that the original CD is defective.
C
LEAN
THE
DISC
°
See the
Tell Me How
help file for instructions. To access
help files, see page 28.
A
DJUST
THE
W
INDOWS
VOLUME
CONTROL
°
Double-click the yellow
speaker icon in the lower-right corner of your screen. Be sure that the volume is
turned up and that the sound is not muted.
I
F
YOU
HAVE
ONE
CD
IN
THE
FIXED
OPTICAL
DRIVE
AND
ONE
CD
IN
THE
MEDIA
BAY
°
To identify which CD is not playing:
For Windows 2000
, double-click the
Softex BayManager
icon on the taskbar.
Then click the
Storage Devices
tab and click
Computer
to see if the device is
listed. Click
OK
if both devices are listed. If only one device is listed, remove the
CD from the listed bay and ensure that Windows recognizes the drive.
For Windows Me
, double-click the
My Compute
r icon on your desktop. Then
double-click the drive letter of the device the you are verifying.