Dell Latitude 7410 Chromebook Service Manual - Page 57

SupportAssist Onboard Diagnostics, Launching SupportAssist - latitude 2 in 1 chromebook

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SupportAssist Onboard Diagnostics Latitude 7410 Chromebook is shipped with SupportAssist onboard diagnostics. The Dell SupportAssist diagnostics perform a complete check of your system hardware. SupportAssist is embedded in the BIOS and is launched by the BIOS internally (from the advanced boot menu). The embedded system diagnostics provide a set of options for particular devices or device groups allowing you to: 1. Run tests automatically or in an interactive mode. 2. Repeat tests. 3. Display or save test results. 4. Run thorough tests to introduce additional test options to provide extra information about the failed device(s). 5. View status messages that inform you if tests are completed successfully. 6. View error messages that inform you of problems encountered during testing. Launching SupportAssist This section outlines how to launch SupportAssist on Latitude 7410 Chromebook. Preparing Latitude 7410 Chromebook for SupportAssist Connect the power adapter to the system and keep the power adapter connected throughout the procedure. 1. Press and hold + for two seconds to boot into Chrome OS recovery menu. 2. When the screen appears, press . The system will reboot. 3. When the system powers back on, press . The system will reboot to launch SupportAssist. SupportAssist User Interface 1. Upon entering SupportAssist, SupportAssist will launch system scan (quick test) automatically. If you need to test specific components, press to abort the system scan. Troubleshooting 57

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SupportAssist Onboard Diagnostics
Latitude 7410 Chromebook is shipped with SupportAssist onboard diagnostics.
The Dell SupportAssist diagnostics perform a complete check of your system hardware. SupportAssist is embedded in the BIOS
and is launched by the BIOS internally (from the advanced boot menu). The embedded system diagnostics provide a set of
options for particular devices or device groups allowing you to:
1.
Run tests automatically or in an interactive mode.
2.
Repeat tests.
3.
Display or save test results.
4.
Run thorough tests to introduce additional test options to provide extra information about the failed device(s).
5.
View status messages that inform you if tests are completed successfully.
6.
View error messages that inform you of problems encountered during testing.
Launching SupportAssist
This section outlines how to launch SupportAssist on Latitude 7410 Chromebook.
Preparing Latitude 7410 Chromebook for SupportAssist
Connect the power adapter to the system and keep the power adapter connected throughout the procedure.
1.
Press and hold <Power> + <F2> for two seconds to boot into Chrome OS recovery menu.
2.
When the screen appears, press <F12>. The system will reboot.
3.
When the system powers back on, press <Power>. The system will reboot to launch SupportAssist.
SupportAssist User Interface
1. Upon entering SupportAssist, SupportAssist will launch system scan (quick test) automatically. If you need to test specific
components, press <Esc> to abort the system scan.
Troubleshooting
57