Dell PowerConnect Brocade 815 Brocade Adapters Installation and Reference Manu - Page 27

Initiating Support Save through a port crash event, Support Save differences, Document feedback

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In this URL, localhost is the IP address of the server from which you want to collect the bfa_supportsave information. 2. Log in using the factory default user name (admin) and password (password). Use the current user name and password if they have changed from the default. The File Download dialog box displays, prompting you to save the SupportSaveController.do file. 3. Click Save and navigate to the location where you want to save the file. 4. Save the file, but rename it with a "zip" extension. For example: supportSaveController.zip. 5. Open the file and extract contents using any compression utility program. Initiating Support Save through a port crash event If the port crashes and triggers a port crash event, Support Save data is collected at a system-wide level. An Application Log message is generated with the following message: Port Crash Support Save Completed Port crash events have a CRITICAL severity and you can view the details in the Master Log and Application Log tables in HCM. Support Save differences Following are differences in data collection for the HCM, BCU, and browser applications of bfa_supportsave: • BCU - Collects driver-related logs, HCM Agent information, and configuration files. • Browser - Collects driver-related and HCM Agent logs and configuration files. • HCM - Collects HCM application data, driver information, HCM Agent logs, and configuration files. NOTE Master and Application logs are saved when Support Save is initiated through HCM, but not through BCU. Document feedback Quality is our first concern at Brocade and we have made every effort to ensure the accuracy and completeness of this document. However, if you find an error or an omission, or you think that a topic needs further development, we want to hear from you. Forward your feedback to: [email protected] Provide the title and version number of the document and as much detail as possible about your comment, including the topic heading and page number and your suggestions for improvement. Brocade Adapters Installation and Reference Manual xxvii 53-1002144-01

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Brocade Adapters Installation and Reference Manual
xxvii
53-1002144-01
In this URL, localhost is the IP address of the server from which you want to collect the
bfa_supportsave
information.
2.
Log in using the factory default user name (admin) and password (password). Use the current
user name and password if they have changed from the default.
The
File Download
dialog box displays, prompting you to save the
SupportSaveController.do
file.
3.
Click
Save
and navigate to the location where you want to save the file.
4.
Save the file, but rename it with a “zip” extension. For example:
supportSaveController.zip.
5.
Open the file and extract contents using any compression utility program.
Initiating Support Save through a port crash event
If the port crashes and triggers a port crash event, Support Save data is collected at a system-wide
level. An Application Log message is generated with the following message:
Port Crash Support Save Completed
Port crash events have a CRITICAL severity and you can view the details in the Master Log and
Application Log tables in HCM.
Support Save differences
Following are differences in data collection for the HCM, BCU, and browser applications of
bfa_supportsave
:
•
BCU - Collects driver-related logs, HCM Agent information, and configuration files.
•
Browser - Collects driver-related and HCM Agent logs and configuration files.
•
HCM - Collects HCM application data, driver information, HCM Agent logs, and configuration
files.
NOTE
Master and Application logs are saved when Support Save is initiated through HCM, but not through
BCU.
Document feedback
Quality is our first concern at Brocade and we have made every effort to ensure the accuracy and
completeness of this document. However, if you find an error or an omission, or you think that a
topic needs further development, we want to hear from you. Forward your feedback to:
Provide the title and version number of the document and as much detail as possible about your
comment, including the topic heading and page number and your suggestions for improvement.