Dell PowerEdge M820 Dell PowerEdge M820 Systems Owner's Manual
Dell PowerEdge M820 Manual
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- Dell PowerEdge M820 | Dell PowerEdge M820 Systems Owner's Manual - Page 1
Dell PowerEdge M820 Systems Owner's Manual Regulatory Model: FHB Regulatory Type: FHB007 - Dell PowerEdge M820 | Dell PowerEdge M820 Systems Owner's Manual - Page 2
tells you how to avoid the problem. WARNING: A WARNING indicates a potential for property damage, personal injury, or death. © 2012 Dell Inc. Trademarks used in this text: Dell™, the Dell logo, Dell Precision™ , OptiPlex™, Latitude™, PowerEdge™, PowerVault™, PowerConnect™, OpenManage™, EqualLogic - Dell PowerEdge M820 | Dell PowerEdge M820 Systems Owner's Manual - Page 3
Setup Navigation Keys...12 System Setup Options...12 System Setup Main Screen...13 System BIOS Screen...13 System Information Screen...13 Memory Settings Screen...14 Processor Settings Screen...14 Boot Settings Screen...15 Integrated Devices Screen...16 Serial Communications Screen...17 System - Dell PowerEdge M820 | Dell PowerEdge M820 Systems Owner's Manual - Page 4
...27 Opening The Blade...27 Closing The Blade...28 Inside The Blade...28 Cooling Shroud...29 Removing The Cooling Shroud...29 Installing The Cooling Shroud...30 Hard Drives/SSDs...30 Removing A Hard Drive/SSD...31 Installing A Hard Drive/SSD...32 Shutdown Procedure For Servicing a Hard Drive/SSD - Dell PowerEdge M820 | Dell PowerEdge M820 Systems Owner's Manual - Page 5
System Memory...65 Troubleshooting Hard Drives...66 Troubleshooting USB Devices...66 Troubleshooting An Internal SD Card...66 Troubleshooting Processors...67 Troubleshooting The Blade System Board...67 Troubleshooting The NVRAM Backup Battery...68 5 Using System Diagnostics...69 Dell Online - Dell PowerEdge M820 | Dell PowerEdge M820 Systems Owner's Manual - Page 6
System Error Messages...79 Warning Messages...136 Diagnostic Messages...137 Alert Messages...137 9 Getting Help...139 Contacting Dell...139 - Dell PowerEdge M820 | Dell PowerEdge M820 Systems Owner's Manual - Page 7
drive, USB DVD/CD drive, keyboard, or mouse. The USB drives can be used to configure the blade. NOTE: Your blade supports only Dell-branded USB 2.0 drives. Use the optional external drive storage tray to support the drive while in use. NOTE: If the drive must be designated as the boot drive, connect - Dell PowerEdge M820 | Dell PowerEdge M820 Systems Owner's Manual - Page 8
, and technical specifications. • The Rack Installation Instructions included with your rack solution describes how to install your system into a rack. • The Dell PowerEdge M1000e Enclosure Owner's Manual provides information about enclosure features and describes how to troubleshoot the enclosure - Dell PowerEdge M820 | Dell PowerEdge M820 Systems Owner's Manual - Page 9
• For the full name of an abbreviation or acronym used in this document, see the Glossary at support.dell.com/ manuals. • Dell systems management application documentation provides information about installing and using the systems management software. • Any media that ships with your system that - Dell PowerEdge M820 | Dell PowerEdge M820 Systems Owner's Manual - Page 10
10 - Dell PowerEdge M820 | Dell PowerEdge M820 Systems Owner's Manual - Page 11
F10> Enters System Services, which opens the Dell Lifecycle Controller 2 (LC2). The Dell LC2 supports systems management features is an enhanced 64-bit boot interface based on Unified Extensible Firmware Interface (UEFI) specifications that overlays the system BIOS. You must select the boot mode - Dell PowerEdge M820 | Dell PowerEdge M820 Systems Owner's Manual - Page 12
the BIOS boot mode. NOTE: For the latest information on supported operating systems, go to dell.com/ossupport. Entering System Setup 1. Turn on or restart For more information, see System Error Messages. NOTE: After installing a memory upgrade, it is normal for your system to display a message the - Dell PowerEdge M820 | Dell PowerEdge M820 Systems Owner's Manual - Page 13
to change the processor power management settings, memory frequency, and so on. System Security Displays options to configure the system security settings like, system password, setup password, TPM security, and so on. It also enables or disables support for local BIOS update and the power button - Dell PowerEdge M820 | Dell PowerEdge M820 Systems Owner's Manual - Page 14
Interleaving Serial Debug Output If this field is Enabled, memory interleaving is supported if a symmetric memory configuration is installed. If Disabled, the system supports Non-Uniform Memory architecture (NUMA) (asymmetric) memory configurations. By default, Node Interleaving option is set to - Dell PowerEdge M820 | Dell PowerEdge M820 Systems Owner's Manual - Page 15
optimize the system for applications that require high utilization of sequential memory access. By default, the Adjacent Cache Line Prefetch option is system is not installed in the same boot mode. If the operating system supports UEFI, you can set this option to UEFI. Setting this field to BIOS - Dell PowerEdge M820 | Dell PowerEdge M820 Systems Owner's Manual - Page 16
Menu Item Boot Sequence Retry BIOS Boot Settings UEFI Boot Settings One-Time Boot Description Allows you to enable or disable the boot sequence retry feature. If this field is enabled and the system fails to boot, the system reattempts the boot sequence after 30 seconds. By default, the Boot - Dell PowerEdge M820 | Dell PowerEdge M820 Systems Owner's Manual - Page 17
both the Option ROM and UEFI driver are disabled. Serial Communications Screen to Performance Per Watt Optimized (DAPC). DAPC is Dell Active Power Controller. NOTE: The following parameters are Management. Memory Frequency Allows you to set the memory frequency. By default, the Memory Frequency - Dell PowerEdge M820 | Dell PowerEdge M820 Systems Owner's Manual - Page 18
you to enable Monitor/Mwait instructions. Disable this option if you capacity and the numbers of DIMMs installed. By default, the Memory Technology must be enabled and TPM Security must be enabled with Support option is set to Unlocked. NOTE: BIOS updates using Dell Update Package is not affected by - Dell PowerEdge M820 | Dell PowerEdge M820 Systems Owner's Manual - Page 19
Menu Item Power Button AC Power Recovery Description Allows you to enable or disable the power button on the front of the system. By default, the Power Button option is set to Enabled. Allows you to set how the system reacts after AC power is restored to the system. By default, the AC Power - Dell PowerEdge M820 | Dell PowerEdge M820 Systems Owner's Manual - Page 20
You can assign a new System Password and/or Setup Password or change an existing System Password and/or Setup Password only when the password jumper setting is enabled and Password Status is Unlocked. If the Password Status is Locked, you cannot change the System Password and/or Setup Password. If - Dell PowerEdge M820 | Dell PowerEdge M820 Systems Owner's Manual - Page 21
the system password from unauthorized changes. Entering The UEFI Boot Manager NOTE: Operating systems must be 64-bit UEFI-compatible (for example, Microsoft Windows Server 2008 x64 version) to be installed from the UEFI boot mode. DOS and 32-bit operating systems can only be installed from the BIOS - Dell PowerEdge M820 | Dell PowerEdge M820 Systems Owner's Manual - Page 22
recorded but do not take effect until you restart the system. Boot Manager Screen Menu Item Continue Normal Boot BIOS Boot Menu UEFI Boot Menu Driver Health Menu Launch System Setup Description The system attempts to boot to devices starting with the first item in the boot order. If the boot - Dell PowerEdge M820 | Dell PowerEdge M820 Systems Owner's Manual - Page 23
hardware and firmware, and deploying the operating system, see the Lifecycle Controller documentation at support.dell.com/manuals. iDRAC see the iDRAC7 User's Guide under Software → Systems Management → Dell Remote Access Controllers, at support.dell.com/manuals. Entering The iDRAC Settings - Dell PowerEdge M820 | Dell PowerEdge M820 Systems Owner's Manual - Page 24
24 - Dell PowerEdge M820 | Dell PowerEdge M820 Systems Owner's Manual - Page 25
only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came - Dell PowerEdge M820 | Dell PowerEdge M820 Systems Owner's Manual - Page 26
Figure 3. Removing and Installing the Blade 1. blade handle 2. release button 3. blade 4. guide rail on blade (or blade blank) 5. guide rail on enclosure Installing A Full-Height Blade 1. If you are installing a new blade, remove the plastic cover from the I/O connectors and save for future use. 2. - Dell PowerEdge M820 | Dell PowerEdge M820 Systems Owner's Manual - Page 27
only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came - Dell PowerEdge M820 | Dell PowerEdge M820 Systems Owner's Manual - Page 28
only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came - Dell PowerEdge M820 | Dell PowerEdge M820 Systems Owner's Manual - Page 29
only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came - Dell PowerEdge M820 | Dell PowerEdge M820 Systems Owner's Manual - Page 30
only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came - Dell PowerEdge M820 | Dell PowerEdge M820 Systems Owner's Manual - Page 31
only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came - Dell PowerEdge M820 | Dell PowerEdge M820 Systems Owner's Manual - Page 32
hard drive/SSD is installed. NOTE: Not all operating systems support hot-swappable drive installation. See the documentation supplied with your be serviced while the blade is powered on. CAUTION: If you need to power off the blade to service a hard drive/SSD, wait 30 seconds after the blade's - Dell PowerEdge M820 | Dell PowerEdge M820 Systems Owner's Manual - Page 33
into the hard-drive/SSD carrier with the drive's controller board's connector end of the drive at the back of the carrier. 2. Align the screw Drive/SSD Backplane Depending on your configuration: Four SAS hard-drive system supports A full-length SAS hard-drive backplane Four drive system (Two SAS - Dell PowerEdge M820 | Dell PowerEdge M820 Systems Owner's Manual - Page 34
only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came - Dell PowerEdge M820 | Dell PowerEdge M820 Systems Owner's Manual - Page 35
(3) 2. backplane connector 3. hard-drive/SSD backplane 4. hard-drive/SSD connectors (2) 5. guides (3) Installing The Hard-Drive/SSD Backplane 1. Remove the blade from the enclosure. 2. Open the blade. 3. Align the guides on the hard-drive/SSD backplane with the guide pins on the system board. 35 - Dell PowerEdge M820 | Dell PowerEdge M820 Systems Owner's Manual - Page 36
only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came - Dell PowerEdge M820 | Dell PowerEdge M820 Systems Owner's Manual - Page 37
only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came - Dell PowerEdge M820 | Dell PowerEdge M820 Systems Owner's Manual - Page 38
only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came - Dell PowerEdge M820 | Dell PowerEdge M820 Systems Owner's Manual - Page 39
troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions instructions the blade in - Dell PowerEdge M820 | Dell PowerEdge M820 Systems Owner's Manual - Page 40
only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came - Dell PowerEdge M820 | Dell PowerEdge M820 Systems Owner's Manual - Page 41
and verify that the USB key is detected by the system. Figure 14. Replacing the USB Memory Key 1. USB memory key connector 2. USB memory key SD vFlash Card Replacing The SD vFlash Card 1. Remove the blade from the enclosure. 2. If installed, remove the SD vFlash card from the card slot. NOTE: The - Dell PowerEdge M820 | Dell PowerEdge M820 Systems Owner's Manual - Page 42
to ensure proper system cooling. The processor/DIMM blank covers the vacant sockets for the DIMMs and the processor. Removing A Processor/DIMM Blank 1. Remove the blade from the enclosure. 2. Open the blade. 3. Remove the cooling shroud. 4. Lift the processor/DIMM blank away from the system. 42 - Dell PowerEdge M820 | Dell PowerEdge M820 Systems Owner's Manual - Page 43
Blank 1. processor socket 2. processor/DIMM blank 3. tabs (4) 4. heat sink retention screws (4) Installing A Processor/DIMM Blank 1. Remove the blade from the enclosure. 2. Open the blade. 3. If installed, remove the processor and heat sink. 4. Position the processor/DIMM blank on the system board - Dell PowerEdge M820 | Dell PowerEdge M820 Systems Owner's Manual - Page 44
only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came - Dell PowerEdge M820 | Dell PowerEdge M820 Systems Owner's Manual - Page 45
Figure 17. Removing and Installing a Heat Sink 1. heat sink 2. heat sink retention sockets (4) 3. heat sink retention screws (4) 6. Use a clean, lint-free cloth to remove any thermal grease from the surface of the processor shield. CAUTION: The processor is held in its socket under strong pressure. - Dell PowerEdge M820 | Dell PowerEdge M820 Systems Owner's Manual - Page 46
Figure 18. Processor Shield Opening and Closing Lever Sequence 1. OPEN 1st label 2. open first lever 3. processor 4. close first lever 5. CLOSE 1st label 9. Hold the tab on the processor shield and rotate it upward and out of the way. 10. If applicable, remove the socket protective cap from the - Dell PowerEdge M820 | Dell PowerEdge M820 Systems Owner's Manual - Page 47
Figure 19. Removing and Installing a Processor 1. socket-release lever 2 2. pin-1 corner of processor 3. tabs (2) 4. processor shield 5. socket protective cap 6. socket-release lever 1 7. pin-1 corner on system board 8. processor 47 - Dell PowerEdge M820 | Dell PowerEdge M820 Systems Owner's Manual - Page 48
troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions too much thermal - Dell PowerEdge M820 | Dell PowerEdge M820 Systems Owner's Manual - Page 49
only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came - Dell PowerEdge M820 | Dell PowerEdge M820 Systems Owner's Manual - Page 50
USB key - processors and heat sinks, or processor/DIMM blanks - memory modules and memory module blanks CAUTION: Ensure that the system board plate is parallel with the chassis. 2. Slide the new system board into the open end of the blade chassis until the retention latch engages. When the board - Dell PowerEdge M820 | Dell PowerEdge M820 Systems Owner's Manual - Page 51
license. For more information, see the iDRAC7 User's Guide, at support.dell.com/manuals. System Memory Your system supports DDR3 registered DIMMs (RDIMMs) and load reduced DIMMs (LRDIMMs). It supports DDR3 and DDR3L voltage specifications. NOTE: MT/s indicates DIMM speed in MegaTransfers per - Dell PowerEdge M820 | Dell PowerEdge M820 Systems Owner's Manual - Page 52
A5, and A9 channel 1: memory sockets A2, A6, and A10 channel 2: memory sockets A3, A7, and A11 channel 3: memory sockets A4, A8, and A12 channel 0: memory sockets B1, B5, and B9 channel 1: memory sockets B2, B6, and B10 channel 2: memory sockets B3, B7, and B11 channel 3: memory sockets B4, B8, and - Dell PowerEdge M820 | Dell PowerEdge M820 Systems Owner's Manual - Page 53
3 1066 1066 Quad rank General Memory Module Installation Guidelines This system supports Flexible Memory Configuration, enabling the system to x4 and x8 DRAM based DIMMs can be mixed. For more information, see Mode-Specific Guidelines. • Up to two quad-rank RDIMMs and up to three dual- or single - Dell PowerEdge M820 | Dell PowerEdge M820 Systems Owner's Manual - Page 54
Reliability, Availability, and Serviceability (RAS) Features Two supported. Memory Optimized (Independent Channel) Mode This mode supports SDDC only for memory modules that use x4 device width and does not impose any specific slot population requirements. Memory Sparing NOTE: To use memory - Dell PowerEdge M820 | Dell PowerEdge M820 Systems Owner's Manual - Page 55
Lockstep and Optimizer modes support Memory Sparing. Memory Mirroring Memory Mirroring offers the strongest 4R in the following tables indicate single-, dual-, and quad-rank DIMMs. Table 3. Memory Configurations - Two Processors System Capacity (in GB) 4 DIMM Size (in GB) 2 Number of DIMMs 2 8 - Dell PowerEdge M820 | Dell PowerEdge M820 Systems Owner's Manual - Page 56
System Capacity (in GB) 96 DIMM Size (in GB) 8 Number of DIMMs 12 128 8 16 128 16 8 160 8 20 160 16 and 8 12 192 8 24 192 16 - Dell PowerEdge M820 | Dell PowerEdge M820 Systems Owner's Manual - Page 57
Table 4. Memory Configurations - Four Processors System Capacity (in DIMM Size (in GB) GB) Number of DIMMs 8 2 4 16 2 8 24 2 12 40 2 20 64 2 32 64 4 16 96 2 48 96 8 24 128 4 32 128 8 - Dell PowerEdge M820 | Dell PowerEdge M820 Systems Owner's Manual - Page 58
only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came - Dell PowerEdge M820 | Dell PowerEdge M820 Systems Owner's Manual - Page 59
only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came - Dell PowerEdge M820 | Dell PowerEdge M820 Systems Owner's Manual - Page 60
applicable, close the latch on the mezzanine card support bracket. 13. Install the cooling shroud. 14. Close the blade. 15. Install the blade in the enclosure. 16. (Optional) Press to enter the System Setup, and check the System Memory setting. The system should have already changed the value - Dell PowerEdge M820 | Dell PowerEdge M820 Systems Owner's Manual - Page 61
only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came - Dell PowerEdge M820 | Dell PowerEdge M820 Systems Owner's Manual - Page 62
only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came - Dell PowerEdge M820 | Dell PowerEdge M820 Systems Owner's Manual - Page 63
Figure 24. Removing and Installing a Storage Controller Card 1. screws (2) 2. storage controller card 3. tabs (2) 4. connector 63 - Dell PowerEdge M820 | Dell PowerEdge M820 Systems Owner's Manual - Page 64
2. screws (2) 3. connector 4. tab 5. support bracket 6. notch Installing The Storage Controller Card aligns with the system board connector. 2. Adjust the other end of the card so that the card edge is secured aligned with the corresponding tab on the support bracket. 3. Insert the card connector - Dell PowerEdge M820 | Dell PowerEdge M820 Systems Owner's Manual - Page 65
and follow the safety instructions that came with the product. NOTE: For troubleshooting information on the M1000e enclosure components, see "Troubleshooting The Enclosure" in the Dell PowerEdge M1000e Enclosure Owner's Manual at support.dell.com/manuals. Troubleshooting System Memory CAUTION: Many - Dell PowerEdge M820 | Dell PowerEdge M820 Systems Owner's Manual - Page 66
or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product. CAUTION: This troubleshooting procedure can destroy data stored on the hard - Dell PowerEdge M820 | Dell PowerEdge M820 Systems Owner's Manual - Page 67
service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product. 1. Remove the blade from the enclosure. 2. Open the blade. 3. Clear the blade NVRAM. 4. If there is a still a problem - Dell PowerEdge M820 | Dell PowerEdge M820 Systems Owner's Manual - Page 68
only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came - Dell PowerEdge M820 | Dell PowerEdge M820 Systems Owner's Manual - Page 69
Diagnostics discovers on your system. For information about using diagnostics, see the Dell Online PowerEdge Diagnostics User's Guide under Software → Serviceability Tools, at support.dell.com/manuals. Dell Embedded System Diagnostics NOTE: Also known as Enhanced Pre-boot System Assessment (ePSA - Dell PowerEdge M820 | Dell PowerEdge M820 Systems Owner's Manual - Page 70
all tests run on the system. This is displayed if at least one event description is recorded. For information about embedded system diagnostics, see the Dell Enhanced Pre-boot System Assessment User Guide at support.dell.com/manuals. 70 - Dell PowerEdge M820 | Dell PowerEdge M820 Systems Owner's Manual - Page 71
only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came - Dell PowerEdge M820 | Dell PowerEdge M820 Systems Owner's Manual - Page 72
System Board Connectors Figure 26. System Board Connectors Table 6. System Board Connectors Item Connector 1 PWRD_EN, NVRAM_CLR 2 MANAGEMENT RISER 3 MEZZ1_FAB_C 4 MEZZ2_FAB_B 5 - 6 NETWORK DAUGHTER CARD 1 (bNDC1) 7 MEZZ3_FAB_C Description System configuration jumpers Management - Dell PowerEdge M820 | Dell PowerEdge M820 Systems Owner's Manual - Page 73
only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came - Dell PowerEdge M820 | Dell PowerEdge M820 Systems Owner's Manual - Page 74
system and/or setup password with the jumper removed, the system disables the new password(s) the next time it boots. 8. Remove the blade from the enclosure. 9. Open the blade. 10. Remove the system board to gain access to the jumpers. 11. Relocate the jumper plug to enable the password feature. 12 - Dell PowerEdge M820 | Dell PowerEdge M820 Systems Owner's Manual - Page 75
7 Technical Specifications Processor Processor type Memory Architecture Memory module sockets Memory module capacities RDIMMs LRDIMMs Minimum RAM Maximum RAM Drives RAID Controller Controller type Hard drives Optical drive Flash drive Connectors Front USB Internal USB SD Up to - Dell PowerEdge M820 | Dell PowerEdge M820 Systems Owner's Manual - Page 76
iDRAC 8 MB shared with iDRAC application memory Battery NVRAM backup battery CR 2032 3.0 V Lithium coin cell Environmental NOTE: For additional information about environmental measurements for specific system configurations, see dell.com/environmental_datasheets. Storage temperature Standard - Dell PowerEdge M820 | Dell PowerEdge M820 Systems Owner's Manual - Page 77
5 °C • Install only 87 mm wide heat sinks • Do not install more than 40 DIMMs • The following do not support expanded operating temperature range: - PCIe SSD - Express flash - LRDIMMs - 130 W four-core processors - Non Dell-qualified peripheral cards and/or peripheral cards greater than 25 W 77 - Dell PowerEdge M820 | Dell PowerEdge M820 Systems Owner's Manual - Page 78
78 - Dell PowerEdge M820 | Dell PowerEdge M820 Systems Owner's Manual - Page 79
10 seconds, reconnect the power cable, and restart the system. System Error Messages System messages appear on the monitor to notify you of a possible problem with the system. These messages refer to events recorded in the System Event Log (SEL). For information on the SEL and configuring system - Dell PowerEdge M820 | Dell PowerEdge M820 Systems Owner's Manual - Page 80
Error Code Message Information Action 1. Review system power policy. 2. Check system logs for power related failures. 3. Review system configuration changes. 4. If the issue persists, see Getting Help. AMP0301 Message LCD Message Details Action The system board current is less than the - Dell PowerEdge M820 | Dell PowerEdge M820 Systems Owner's Manual - Page 81
Error Code Message Information 4. If the issue persists, see Getting Help. AMP0306 Message Details Action Disk drive bay current is less than the lower warning threshold. Disk drive bay current is outside of the optimum range. 1. Review system power policy. 2. Check system logs for - Dell PowerEdge M820 | Dell PowerEdge M820 Systems Owner's Manual - Page 82
Error Code Message Information Details Action Disk drive bay current is outside of the optimum range. 1. Review system power policy. 2. Check system logs for power related failures. 3. Review system configuration changes. 4. If the issue persists, see Getting Help. AMP0312 Message Details - Dell PowerEdge M820 | Dell PowerEdge M820 Systems Owner's Manual - Page 83
Error Code Message Information 4. If the issue persists, see Getting Help. AMP0316 Message LCD Message Details Action System level current is outside of range. System level current is outside of range. System level current is outside of the optimum range. 1. Review system power policy. 2. Check - Dell PowerEdge M820 | Dell PowerEdge M820 Systems Owner's Manual - Page 84
Error Code Message Information 2. Check system logs for power related failures. 3. Review system configuration changes. 4. If the issue persists, see Getting Help. AMP0322 Message Details Action Chassis power level current is outside of range. Chassis power level current is outside of the - Dell PowerEdge M820 | Dell PowerEdge M820 Systems Owner's Manual - Page 85
Error Code Message Information Action Check the operating system, application, hardware, and system event log for exception events. ASR0100 Message The BIOS watchdog timer reset the system. Details The operating system or an application failed to communicate within the time-out period. The - Dell PowerEdge M820 | Dell PowerEdge M820 Systems Owner's Manual - Page 86
Error Code Message Information ASR0106 Message The watchdog timer expired. Details The operating system or an application failed to communicate within the time-out period. Action Check the operating system, application, hardware, and system event log for exception events. ASR0107 Message The - Dell PowerEdge M820 | Dell PowerEdge M820 Systems Owner's Manual - Page 87
battery is low. Details The low battery may impact system performance negatively. Action Recharge the battery if possible. If the problem continues replace the battery. BAT0017 Message The battery has failed. LCD Message The battery has failed. Check battery - Dell PowerEdge M820 | Dell PowerEdge M820 Systems Owner's Manual - Page 88
configuration to minimum memory and remove all PCI devices. If system completes POST, update system BIOS. reinstall memory and PCI one component or may run in a degraded state. Review the technical specifcations for supported processor types. Message Unrecoverable CPU complex error detected on - Dell PowerEdge M820 | Dell PowerEdge M820 Systems Owner's Manual - Page 89
Error Code Message Information CPU0008 Message CPU is disabled. Details System is unable to boot or may run in a degraded state. Action If unexpected, check presence, and system setup (BIOS) configuration. CPU0010 Message Details Action CPU is throttled. The CPU is - Dell PowerEdge M820 | Dell PowerEdge M820 Systems Owner's Manual - Page 90
LCD Message CPU voltage is outside of range. Re-seat CPU. Details Low voltages may be the result of a problem with the voltage regulator or a problem with the processor. When the critical threshold is crossed, the processor will fail to operate. The system may power down. Action - Dell PowerEdge M820 | Dell PowerEdge M820 Systems Owner's Manual - Page 91
Error Code Message Information LCD Message CPU voltage is outside of range. Re-seat CPU. Details Voltages outside the allowable range may damage electrical components or may cause the system to shutdown. Action 1. Turn system off and remove input power for one minute. 2. Ensure - Dell PowerEdge M820 | Dell PowerEdge M820 Systems Owner's Manual - Page 92
Error Code Message Information 5. If the issue persists, see Getting Help. CPU0703 Message CPU bus initialization error detected. LCD Message CPU bus initialization error detected. Power cycle system. Details System event log and operating system logs may indicate that the exception is - Dell PowerEdge M820 | Dell PowerEdge M820 Systems Owner's Manual - Page 93
incorrectly configured. Check configuration. Details System performance may be degraded or the system may fail to operate. Action Review this manual for proper configuration and installation procedures. Message LCD Message CPU voltage regulator module is absent. CPU voltage - Dell PowerEdge M820 | Dell PowerEdge M820 Systems Owner's Manual - Page 94
Error Code Message Information Details Action System performance may be degraded or the system may fail to operate. If removal was unintended, check presence and reinstall. HWC1001 Message The is absent. LCD Message The is absent. Check hardware. Details The absent device may - Dell PowerEdge M820 | Dell PowerEdge M820 Systems Owner's Manual - Page 95
connection. Details The riser blade cable may be necessary for server, then reinsert. HWC3004 Message Action IO module is removed. If removal was unintended, check presence of the IO module, then reinsert. HWC4000 Message A hardware incompatibility detected between BMC/iDRAC firmware - Dell PowerEdge M820 | Dell PowerEdge M820 Systems Owner's Manual - Page 96
persists, see Getting Help. HWC4015 Message Details Action Link Tuning error detected. CMC has old firmware. After updating the firmware the CMC will recognize the device. Update the CMC firmware. If the issue persists, see Getting Help. HWC5001 Message Action is offline. If unexpected - Dell PowerEdge M820 | Dell PowerEdge M820 Systems Owner's Manual - Page 97
on IO module . Link tuning table not supported for this IO modular. Update the CMC firmware. If the issue persists, see Getting Help. Getting Help. HWC7002 Message Details Action Server health changed to a warning state from a normal state. Server health changed to a - Dell PowerEdge M820 | Dell PowerEdge M820 Systems Owner's Manual - Page 98
additional information. HWC7012 Message Details Action Server health changed to a nonrecoverable state. Server health changed to a network connections. MEM0000 Message Persistent correctable memory errors detected on a memory device at location(s) . Details This - Dell PowerEdge M820 | Dell PowerEdge M820 Systems Owner's Manual - Page 99
degraded. If unexpected, review system logs for power or thermal exceptions. MEM0010 Message LCD Message Details Action Memory device at location is over heating. Memory device is over heating. Check fans. System performance is degraded. If unexpected, review system logs for - Dell PowerEdge M820 | Dell PowerEdge M820 Systems Owner's Manual - Page 100
modules. If the issue persists, see Getting Help. MEM0702 Message Correctable memory error rate exceeded for . LCD Message Correctable memory error rate exceeded for . Re-seat memory. Details The memory may not be operational. This an early indicator of a possible future - Dell PowerEdge M820 | Dell PowerEdge M820 Systems Owner's Manual - Page 101
, see Getting Help. MEM7002 Message A hardware mismatch detected for memory riser. LCD Message Memory riser mismatch detected. Check memory riser. Details Memory riser is installed incorrectly, or failed. Action Check that the memory riser is installed correctly. If the issue persists, see - Dell PowerEdge M820 | Dell PowerEdge M820 Systems Owner's Manual - Page 102
video for additional information. OSE1005 Message PXE boot failed. Action Review system boot configuration, local PXE configuration, and PXE server configuration. OSE1007 Message Diagnostic boot failed. Action Review system boot configuration and boot media. See system video for additional - Dell PowerEdge M820 | Dell PowerEdge M820 Systems Owner's Manual - Page 103
device>function . Details System performance may be degraded. Action Cycle input power, update component drivers, if device is removable reinstall the device at the next scheduled service time. PCI1316 Message A bus uncorrectable error was detected on a component at bus device - Dell PowerEdge M820 | Dell PowerEdge M820 Systems Owner's Manual - Page 104
component at slot . Details System performance may be degraded, or system may fail to operate. Action Cycle input power, update component drivers, if device is removable, reinstall the device. PCI1344 Message An I/O channel check error was detected. LCD Message An I/O channel check error - Dell PowerEdge M820 | Dell PowerEdge M820 Systems Owner's Manual - Page 105
may be degraded. The bus is not operating at maximum speed or width. Action Cycle input power, update component drivers, remove and reinstall the device at the next scheduled service time. PCI2000 Message A fatal IO error detected on a component at bus devicefunction . 105 - Dell PowerEdge M820 | Dell PowerEdge M820 Systems Owner's Manual - Page 106
drivers, remove and reinstall the device. PCI3000 Message Device option ROM on embedded NIC failed to support Link Tuning or FlexAddress. Details Either the BIOS, BMC/iDRAC, or LOM firmware input power, update component drivers, remove and reinstall the device at the next service window. 106 - Dell PowerEdge M820 | Dell PowerEdge M820 Systems Owner's Manual - Page 107
, if the problem persists reinstall processors. PCI3014 Message A non-fatal PCIe error detected on a component at slot . Details System performance may be degraded. Action Cycle input power, update component drivers, remove and reinstall the device at the next scheduled service time - Dell PowerEdge M820 | Dell PowerEdge M820 Systems Owner's Manual - Page 108
replacement at the next service window. PDR1016 Message Drive memory for system operation. Action Compare system memory installation to supported system memory configurations. PST0130 Message Memory is configured, but not usable. LCD Message Memory is configured, but not usable. Check memory - Dell PowerEdge M820 | Dell PowerEdge M820 Systems Owner's Manual - Page 109
and apply input power. PST0132 Message CMOS failed. LCD Message CMOS failed. Power cycle system. Details System BIOS detected a failure with CMOS memory during system POST. Action Check system event log for CMOS battery exceptions. Remove and reapply input power. If the issue persists, see - Dell PowerEdge M820 | Dell PowerEdge M820 Systems Owner's Manual - Page 110
Reboot the system. If problem persists, remove input power and re-seat processors. PST0142 Message MRC fatal error. LCD Message Memory initialization error. Details BIOS Memory testing failed. Action Compare system memory installation to supported system memory configurations. Reduce system - Dell PowerEdge M820 | Dell PowerEdge M820 Systems Owner's Manual - Page 111
configuration. PST0196 Message LCD Message Details Action Incorrect memory configuration. Incorrect memory configuration. Review User Guide. System BIOS detected an invalid memory population. Reinstall memory to match supported memory configuration. PST0254 Message LCD Message Details Action - Dell PowerEdge M820 | Dell PowerEdge M820 Systems Owner's Manual - Page 112
lost. Action Remove and reinstall the power supply at the next service window. If the issue persists, see Getting Help. PSU0003 Message Details The operating requirements for the power supply may be found in this manual or on the power supply itself. Action Verify the input source is - Dell PowerEdge M820 | Dell PowerEdge M820 Systems Owner's Manual - Page 113
not match the system's requirements. Details The system does not support mixed voltage power supplies. Action Install a power supply with the or lost. Action Remove input power and reinstall supply at the next service window. Message The power supplies are not redundant. LCD Message Lost PSU - Dell PowerEdge M820 | Dell PowerEdge M820 Systems Owner's Manual - Page 114
and power consumption and install power supplies accordingly. Check power supply status for failures. PWR1004 Message The system performance degraded because power capacity has changed. Details The system may power down or operate in a performance degraded state. Action Check the event log for - Dell PowerEdge M820 | Dell PowerEdge M820 Systems Owner's Manual - Page 115
Code Message Information LCD Message System power exceeds capacity. Performance degraded. Check PSU configuration. Details The not ready. Details The media is being prepared or is under maintenance. If the problem persists, reinstall the card. Action Wait for the media to be ready. RFM1006 - Dell PowerEdge M820 | Dell PowerEdge M820 Systems Owner's Manual - Page 116
the flash media. RFM1023 Message Removable Flash Media is not ready. Details The media is being prepared or is under maintenance. If the problem persists, reinstall the card. Action If unintended, reinstall the flash media. RFM1024 Message Removable Flash Media is offline. Details At boot - Dell PowerEdge M820 | Dell PowerEdge M820 Systems Owner's Manual - Page 117
. Check SD Card. Details The current operating configuration cannot maintain redundancy. The unit may operate in a degraded state. Action Review this manual and SD card configuration. RFM2001 Message LCD Message Details Action Internal Dual SD Module is absent. Internal Dual SD Module - Dell PowerEdge M820 | Dell PowerEdge M820 Systems Owner's Manual - Page 118
Error Code Message Information LCD Message Intrusion detected. Check chassis cover. Details The chassis is open. System performance may be degraded, and security may be compromised. Action Close the chassis. Check system logs. SEC0001 Message The drive bay is open. Details The drive bay is - Dell PowerEdge M820 | Dell PowerEdge M820 Systems Owner's Manual - Page 119
Error Code Message Information Details Action The chassis is open. System performance may be degraded, and security may be compromised. Close the chassis. Check system logs. SEC0033 Message The chassis is open while the power is off. LCD Message Intrusion detected. Check chassis cover. - Dell PowerEdge M820 | Dell PowerEdge M820 Systems Owner's Manual - Page 120
intrusion attempts, and ensure strong password policies. SEL0002 Message Logging is disabled. Details This message is displayed when event logging of a specific type is disabled by the user. Action If unintended, re-enable logging. SEL0006 Message Details Action All event logging is disabled - Dell PowerEdge M820 | Dell PowerEdge M820 Systems Owner's Manual - Page 121
not be synchronized. The time stamp on system event log events may not correlate to the system time. Cycle system input power. If problem persists, contact support. SEL1300 Message No bootable media found. Details System setup displays the system boot order. The local video screen may also show - Dell PowerEdge M820 | Dell PowerEdge M820 Systems Owner's Manual - Page 122
a system from the network. Action Check the network and PXE server configuration. SEL1306 Message Invalid boot sector found. Details The disk the CMC network cables and network connections. Check that CMC firmware versions match. SEL1502 Message Chassis management controller (CMC) redundancy - Dell PowerEdge M820 | Dell PowerEdge M820 Systems Owner's Manual - Page 123
displays raw data such as Ipmitool with the -vvv option or Racadm with the -E option. Action Upgrade the management software. SWC4004 Message A firmware or software incompatibility detected between iDRAC in slot and CMC. Details FlexAddress is not implemented in one of the versions of - Dell PowerEdge M820 | Dell PowerEdge M820 Systems Owner's Manual - Page 124
is too cool. Action Check the system operating environment. TMP0107 Message LCD Message Details Action The memory module temperature is less than the lower critical threshold. Memory module temperature is outside of range. Ambient air temperature is too cool. Check the system - Dell PowerEdge M820 | Dell PowerEdge M820 Systems Owner's Manual - Page 125
board temperature is outside of the optimum range. Check Fans. TMP0110 Message LCD Message Details Action The memory module temperature is outside of range. Memory module temperature is outside of range. Check Fans. Ambient air temperature is too warm or cool. Check - Dell PowerEdge M820 | Dell PowerEdge M820 Systems Owner's Manual - Page 126
Error Code Message Information TMP0119 Message The system inlet temperature is less than the lower critical threshold. LCD Message System inlet temperature is outside of range. Details Ambient air temperature is too cool. Action Check the system operating environment. TMP0120 Message LCD - Dell PowerEdge M820 | Dell PowerEdge M820 Systems Owner's Manual - Page 127
Error Code Message Information LCD Message Details Action Disk drive bay temperature is outside of range. Check Fans. Ambient air temperature is too warm or cool. Check the system operating environment and review event log for fan failures. TMP0130 Message LCD Message Details Action The control - Dell PowerEdge M820 | Dell PowerEdge M820 Systems Owner's Manual - Page 128
Error Code Message Information 3. If the issue persists, see Getting Help. VLT0102 Message Processor module voltage is greater than the upper warning threshold. LCD Message Processor module voltage is outside of range. Details System hardware detected an over voltage or under - Dell PowerEdge M820 | Dell PowerEdge M820 Systems Owner's Manual - Page 129
Error Code Message Information 2. Remove the processor module. Inspect processor socket for bent pins. 3. If the issue persists, see Getting Help. VLT0201 Message The system board voltage is less than the lower warning threshold. LCD Message System board voltage is outside of range. - Dell PowerEdge M820 | Dell PowerEdge M820 Systems Owner's Manual - Page 130
inspect and reinstall system cables. 3. If the issue persists, see Getting Help. VLT0207 Message The memory module voltage is less than the lower critical threshold. LCD Message Memory module voltage is outside of range. Details System hardware detected an over - Dell PowerEdge M820 | Dell PowerEdge M820 Systems Owner's Manual - Page 131
, inspect and reinstall system cables. 3. If the issue persists, see Getting Help. VLT0210 Message The memory module voltage is outside of range. LCD Message Memory module voltage is outside of range. Details System hardware detected an over voltage or - Dell PowerEdge M820 | Dell PowerEdge M820 Systems Owner's Manual - Page 132
Error Code Message Information Action If multiple voltage exceptions occur consecutively the system may power down in failsafe mode. 1. Review system logs for power supply exceptions. 2. Re-configure the system to minimum configuration, inspect and reinstall system cables. 3. If the issue persists - Dell PowerEdge M820 | Dell PowerEdge M820 Systems Owner's Manual - Page 133
Error Code Message Information VLT0218 Message The voltage is less than the lower warning threshold. LCD Message The voltage is outside of range. Details System hardware detected an over voltage or under voltage condition. If multiple voltage exceptions occur consecutively the - Dell PowerEdge M820 | Dell PowerEdge M820 Systems Owner's Manual - Page 134
, inspect and reinstall system cables. 3. If the issue persists, see Getting Help. VLT0225 Message The memory module voltage is less than the lower critical threshold. LCD Message Memory module voltage is outside of range. Details System hardware detected an over voltage - Dell PowerEdge M820 | Dell PowerEdge M820 Systems Owner's Manual - Page 135
configuration, inspect and reinstall system cables. 3. If the issue persists, see Getting Help. VLT0228 Message The memory module voltage is outside of range. LCD Message Memory module voltage is outside of range. Details System hardware detected an over voltage or - Dell PowerEdge M820 | Dell PowerEdge M820 Systems Owner's Manual - Page 136
supply exceptions. 2. Re-seat the mezzanine card. 3. If the issue persists, see Getting Help. Warning Messages A warning message alerts you to a possible problem and prompts you to respond before the system continues a task. For example, before you format a hard drive, a message warns you that you - Dell PowerEdge M820 | Dell PowerEdge M820 Systems Owner's Manual - Page 137
NOTE: Warning messages are generated by either the application or the operating system. For more information, see the documentation that accompanied the operating system or application. Diagnostic Messages The system diagnostic utilities may issue messages if you run diagnostic tests on your system. - Dell PowerEdge M820 | Dell PowerEdge M820 Systems Owner's Manual - Page 138
138 - Dell PowerEdge M820 | Dell PowerEdge M820 Systems Owner's Manual - Page 139
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Dell PowerEdge M820 Systems
Owner's Manual
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Regulatory Type: FHB007