Dell PowerEdge T710 Hardware Owner's Manual - Page 171

Troubleshooting an Optical Drive, Troubleshooting a Tape Backup Unit

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Troubleshooting an Optical Drive WARNING: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. Before you begin this procedure, review the safety instructions that came with the system. 1 Try using a different CD or DVD. 2 Enter the System Setup program and ensure that the drive's controller is enabled. See "Using the System Setup Program Navigation Keys" on page 58. 3 Run the appropriate online diagnostic test. See "Running the System Diagnostics" on page 181. 4 Turn off the system and attached peripherals, and disconnect the system from the electrical outlet. If the problem is not resolved, proceed with the next step. 5 Open the system. See "Opening the System" on page 85. 6 Ensure that the interface cable is securely connected to the optical drive and to the controller. 7 Ensure that a power cable is properly connected to the drive. 8 Close the system. See "Closing the System" on page 86. 9 Place the system upright and on its feet on a flat and stable surface, reconnect the system to the electrical outlet, and turn on the system and attached peripherals. If the problem is not resolved, see "Getting Help" on page 193. Troubleshooting a Tape Backup Unit WARNING: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. Before you begin this procedure, review the safety instructions that came with the system. 1 Try using a different tape cartridge. 2 Ensure that the device drivers for the tape drive are installed and are configured correctly. See your tape drive documentation for more information about device drivers. Troubleshooting Your System 171

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Troubleshooting Your System
171
Troubleshooting an Optical Drive
WARNING:
Only trained service technicians are authorized to remove the system
cover and access any of the components inside the system. Before you begin this
procedure, review the safety instructions that came with the system.
1
Try using a different CD or DVD.
2
Enter the System Setup program and ensure that the drive’s controller is
enabled. See "Using the System Setup Program Navigation Keys" on
page 58.
3
Run the appropriate online diagnostic test. See "Running the System
Diagnostics" on page 181.
4
Turn off the system and attached peripherals, and disconnect the system
from the electrical outlet.
If the problem is not resolved, proceed with the next step.
5
Open the system. See "Opening the System" on page 85.
6
Ensure that the interface cable is securely connected to the optical drive
and to the controller.
7
Ensure that a power cable is properly connected to the drive.
8
Close the system. See "Closing the System" on page 86.
9
Place the system upright and on its feet on a flat and stable surface,
reconnect the system to the electrical outlet, and turn on the system and
attached peripherals.
If the problem is not resolved,
see "Getting Help
" on page 193
.
Troubleshooting a Tape Backup Unit
WARNING:
Only trained service technicians are authorized to remove the system
cover and access any of the components inside the system. Before you begin this
procedure, review the safety instructions that came with the system.
1
Try using a different tape cartridge.
2
Ensure that the device drivers for the tape drive are installed and are
configured correctly. See your tape drive documentation for more
information about device drivers.