Dell PowerSwitch S4820T Installing the S4820T System - Page 57

Technical Support, The iSupport Website, Accessing iSupport Services

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12 Technical Support This chapter contains the following sections: • The iSupport Website • Accessing iSupport Services • Requesting a Hardware Replacement • Contacting the Technical Assistance Center The iSupport Website iSupport provides a range of documents and tools to assist you with effectively using Dell Networking equipment and mitigating the impact of network outages. Through iSupport you can obtain technical information regarding Dell Networking products, access to software upgrades and patches, and open and manage your Tech Support cases. Dell Networking iSupport provides integrated, secure access to these services. Accessing iSupport Services The URL for iSupport is http://force10networks.com/ CSPortal20/Main/Login.aspx. You must have a userid and password to access iSupport services. 1. On the Dell Networking Support page, click the Account Request link. 2. Fill out the User Account Request form and click Send. You will receive your userid and password by E-mail. 3. To access iSupport services, click the LOGIN link and enter your userid and password. Contacting the Technical Assistance Center How to Contact Dell Networking TAC Information to Submit When Opening a Support Case Log in to iSupport at http:// www.force10networks.com/CSPortal20/Main/ Login.aspx and select the Service Request tab. • Your name, company name, phone number, and E-mail address • Preferred method of contact • Model number • Software version number • Symptom description • Screen shots showing the symptom, including any error messages. This can include: • Output from the show tech-support [non- paged] command (This report is very long so Technical Support 57

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12
Technical Support
This chapter contains the following sections:
•
The iSupport Website
•
Accessing iSupport Services
•
Requesting a Hardware Replacement
•
Contacting the Technical Assistance Center
The iSupport Website
iSupport provides a range of documents and tools to assist you with effectively using Dell Networking
equipment and mitigating the impact of network outages. Through iSupport you can obtain technical
information regarding Dell Networking products, access to software upgrades and patches, and open and
manage your Tech Support cases. Dell Networking iSupport provides integrated, secure access to these
services.
Accessing iSupport Services
The URL for iSupport is
http://force10networks.com/ CSPortal20/Main/Login.aspx
.
You must have a userid and password to access iSupport services.
1.
On the Dell Networking Support page, click the
Account Request
link.
2.
Fill out the User Account Request form and click
Send
. You will receive your userid and password by
E-mail.
3.
To access iSupport services, click the
LOGIN
link and enter your userid and password.
Contacting the Technical Assistance Center
How to Contact Dell Networking TAC
Log in to iSupport at
http://
www.force10networks.com/CSPortal20/Main/
Login.aspx
and select the
Service Request
tab.
Information to Submit When Opening a Support
Case
•
Your name, company name, phone number,
and E-mail address
•
Preferred method of contact
•
Model number
•
Software version number
•
Symptom description
•
Screen shots showing the symptom, including
any error messages. This can include:
•
Output from the
show tech-support [non-
paged]
command (This report is very long so
Technical Support
57