Dell PowerSwitch S4820T Installing the S4820T System - Page 59

Requesting a Hardware Replacement, Contacting the Technical, Assistance Center

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Requesting a Hardware Replacement To request replacement hardware, follow these steps: 1. Determine the part number and serial number of the component. To list the numbers for all components installed in the chassis, use the show inventory command. 2. Request a RMA number from Tech Support by opening a support case. Open a support case by: a. Using the Create Service Request form on the iSupport page (refer to Contacting the Technical Assistance Center). b. Contacting Dell Networking directly by E-mail or by phone (refer to Contacting the Technical Assistance Center). Provide the following information when using E-mail or phone: • Part number, description, and serial number of the component. • Your name, organization name, telephone number, fax number, and E-mail address. • Shipping address for the replacement component, including a contact name, phone number, and E-mail address. • A description of the failure, including log messages. This can include: - Output from the show tech-support command (This report is very long so set the storage buffer in your terminal program to high.) - Output from the show logging command, on the unit that experienced the failure (This report is included as a section in the output of show tech-support command.) - Console captures showing the error messages. - Console captures showing the troubleshooting steps taken. - Saved messages to a syslog server, if you use one. Technical Support 59

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Requesting a Hardware Replacement
To request replacement hardware, follow these steps:
1.
Determine the part number and serial number of the component. To list the numbers for all
components installed in the chassis, use the
show inventory
command.
2.
Request a RMA number from Tech Support by opening a support case. Open a support case by:
a.
Using the Create Service Request form on the iSupport page (refer to
Contacting the Technical
Assistance Center
).
b.
Contacting Dell Networking directly by E-mail or by phone (refer to
Contacting the Technical
Assistance Center
). Provide the following information when using E-mail or phone:
•
Part number, description, and serial number of the component.
•
Your name, organization name, telephone number, fax number, and E-mail address.
•
Shipping address for the replacement component, including a contact name, phone number,
and E-mail address.
•
A description of the failure, including log messages. This can include:
–
Output from the
show tech-support
command (This report is very long so set the
storage buffer in your terminal program to high.)
–
Output from the
show logging
command, on the unit that experienced the failure (This
report is included as a section in the output of
show tech-support
command.)
–
Console captures showing the error messages.
–
Console captures showing the troubleshooting steps taken.
–
Saved messages to a syslog server, if you use one.
Technical Support
59